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Terraboost Media Reviews 

406
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and responsive account representatives who guide them smoothly through the entire design and setup process. Consumers appreciate the exceptional customer service, noting that team members are approachable and quick to deliver attractive, professional artwork for their kiosk advertisements. Some reviewers were not happy with the lack of communication and claimed that their marketing ads were missing or never displayed in stores. A few people also felt dissatisfied with the overall service after experiencing unfulfilled promises, automated errors, and unhelpful responses from support teams.

What people talk about most

Staff

Clients share profound satisfaction regarding the staff, frequently highlighting their helpfulness, clear... See more

Customer service

Consumers find customer service to be exceptionally helpful, with reviewers frequently praising the prompt... See more

Service

Customers had positive experiences with service, frequently highlighting efficient communication and... See more

Response time

Reviewers express strong satisfaction regarding response time, frequently praising the team for being very... See more

Marketing

Reviewers highlight positive aspects of marketing, often praising the easy artwork and design process where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't have crazy high expectations as this was my first time working with this team, but their work exceeded anything I could have possibly thought of. Excellent communication, beautiful artwork (I... See more

Company replied

Rated 5 out of 5 stars

The Representatives are very informative. During the process I have had a few of the account reps reach out and direct me through the process. Its very simple and super easy to understand. Now that th... See more

Rated 5 out of 5 stars

Exceptional customer service! I've aways said that you do business with the people not a company. This company was on top of my every need and reached out to me before I was finished being set up... See more

Company replied

Rated 5 out of 5 stars

Everyone was great from the initial conversation to talk to me about the kiosk to each follow up call or email to get it perfect. Each person was kind, thorough and extremely helpful. Working with... See more

Company replied


Company details

  1. Advertising Agency
  2. also in
  3. Marketing Consultant
  4. Media and Marketing Agency
  5. Media Company
  6. Media Consultant
  7. Social Media Agency

Written by the company

Terraboost Media: Nationwide Advertising Network Engaging Millions at the Point of Purchase! Reach millions of consumers daily with Terraboost's expansive omnichannel place-based Out-of-Home (OOH) advertising network, featuring over 120,000+ prominent wellness billboards and digital displays. Strategically located in 49,000+ trusted venues nationwide, including top supermarket & drug store chains, health clubs, shopping malls, and airports, Terraboost captures attention in high-visibility, high-dwell time locations, driving up to 280 million impressions per day. Our unique approach delivers 80% engagement on our can't-miss 5’5”-tall wellness kiosks. Retailer-approved and building consumer trust, Terraboost drives positive brand awareness and a significant lift in purchase intent with a cost-effective, low CPM solution. Benefit from location-based precision targeting, 100% exclusivity for a competitive edge, and our all-inclusive turnkey service (production, installation, wipes, maintenance). Maximize your marketing ROI and achieve top-of-mind recall by connecting with engaged consumers at the crucial point of purchase. No hype. Just results.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

406 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(406)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lamour was very helpful and walked me…

Lamour was very helpful and walked me through the process. I'm looking forward to working with your company

21 May 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

We’re so happy our team could make your experience a good one. We’ll pass this along, they’ll love to hear it!

Rated 5 out of 5 stars

They created a beautiful ad for me and…

They created a beautiful ad for me and I have many people in my network comment on how they see me and even take pictures with it and text it to me.

14 May 2026
Terraboost Media logo

Reply from Terraboost Media

We are thrilled our kiosks have made a positive impression! It’s our goal to bring value and wellness to every store experience.

Rated 5 out of 5 stars

Great Job!

I recently engaged Terraboost for advertising at a local grocery store. First, I have already gotten positive feedback from the public & friends about it. Second, although I had a slight issue with the installation, Terraboost team member, Desré MacKinnon was prompt and professional to address the issue to my satisfaction. I would recommend this company and Desré to any of my colleagues without hesitation. Great Job!

21 May 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

We’re thrilled the kiosks are making a difference. That’s exactly what we aim for!

Rated 5 out of 5 stars

Alex Pirie has been wonderful to work…

Alex Pirie has been wonderful to work with - I have been walking through the art creation process with her while I've also been getting my new office off the ground so I've been hard to catch and unfortunately, Terraboost wasn't always my priority out of immediate necessity as other things had to come first - She has been professional and patient - I love the kiosk art creation as well as the opportunity to participate in this program - I approved what was created on my behalf with excitement! With Farmers Insurance folio participation, I feel the pricing has been fair and is leveraged in my direction.

13 May 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

We’ll make sure to share this with the team—they’ll be glad to hear it!

Rated 1 out of 5 stars

Avoid this company for marketing

Avoid this company for marketing. We lost a significant amount of money working with them, and they are now withdrawing funds from our account without authorization, and they will not reply to our emails.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Alex and the design team were great!

Alex and the design team did a great job! Only took two drafts to get it done. Helpful tip, I mocked it up in AI first and sent my mock up to them. For me, that really helped convey the style I was looking for and gave them a good place to start their design.

30 April 2026
Unprompted review
Terraboost Media logo

Reply from Terraboost Media

We’re so happy our team could make your experience a good one. We’ll pass this along, they’ll love to hear it!

Rated 5 out of 5 stars

This was an easy group to work with

This was an easy group to work with. They welcomed collaboration with external partners and in the end provided a really good design for us.

7 May 2026
Terraboost Media logo

Reply from Terraboost Media

We're thrilled to hear that! It means a lot to us to know you’re satisfied. Thanks for taking the time to share it!

Rated 1 out of 5 stars

They charged us for 6 months and gave us 1 or 2 months

The initial communication was less than par. I had to follow-up multiple times to get information. Then, after our kiosk was approved and should have been on display, we went to see it and found out that it wasn't on display. The customer service team lied and told us it had been for a few months and was accidently taken down. After talking with the store employees, we learned that it was never up. Months later they did put it on the kiosk as promised but then took it down earlier than agreed. Basically, they charged us for 6 months and provided maybe one or two months of visibility. We did not get any traffic at all from this test.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast, Thoughtful, and Action-Oriented Excellence

The team provided timely and clear responses, making collaboration smooth and efficient. Recommendations were not only well considered but also acted upon promptly, demonstrating a strong commitment to customer satisfaction. Change requests were handled with care, and the overall service stands out for its responsiveness, adaptability, and results-driven approach.

27 April 2026

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