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Tenpin - Nottingham Reviews 

213
TrustScore 4.5 out of 5

4.3

Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW Nottingham, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Not been for a while and noticed the layout had improved so signing in on arrival felt better as more spacious and bar area was vastly improved. Darts looks a good edition but expensive and perhap... See more

Company replied

Rated 5 out of 5 stars

Great customer service, very clean and tidy and felt welcome from the moment we walked through the door. Booking online was as easy as it could be and there was ample parking available right outside t... See more

Company replied

Rated 2 out of 5 stars

The place was very noisy particularly the slot machine area. Very poor signs on the machines so our grandchildren and ourselves could ot find out the cost in tokens of particular machines.

Company replied

Rated 5 out of 5 stars

The refurbishment of the bar/reception with new dining tables and seating made the venue look bigger, more open and cleaner and fresher. The staff member looking after our lanes was friendly and helpf... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Clifton Boulevard, Redfield Way, Nottingham, NG7 2UW, Nottingham, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

213 reviews

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4.3

All reviews

(213)

11,380 reviews in the last 12 months

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Rated 4 out of 5 stars

Good family fun

Good family fun, easy to book online, helpful staff.

29 March 2026
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Reply from Tenpin - Nottingham

Hi Natalie, thank you for leaving Tenpin Nottingham a lovely 4* rating and review! We are happy to hear that you found it easy to book online and that our staff were helpful during your visit. We look forward to seeing you again in the future! Best wishes - Rosie

Rated 3 out of 5 stars

The tenpin bowling experience was good…

The tenpin bowling experience was good , everything about this was good , but I was disappointed the food came out whilst we were bowling , it was cold and very basic and even colder by the time we got chance to eat it

1 April 2026
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Reply from Tenpin - Nottingham

Hi Jules, thank you for taking the time to leave a review of Tenpin Nottingham! We are delighted you enjoyed your bowling but we are disappointed to hear that the food fell short of our usual high standard! We will send your feedback on to the team to ensure future improvements and we do hope to welcome you back again soon! Best wishes - Mel

Rated 1 out of 5 stars

The bowling experience was great BUT....

The bowling experience was great. But the man who worked there had a attitude and was fumming when we asked about something and I was not the only one he had a bad attitude towards too a few more family's had the same experience and complained about him

28 March 2026
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Reply from Tenpin - Nottingham

Hi Rhys, thank you for leaving a review of Tenpin Nottingham! We are very sorry to hear of your recent experience with us! We pride ourselves on excellent customer service and so it is very disappointing to see this. Please be assured all feedback will be passed to our management team and in the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Nottingham' Best wishes - Mel

Rated 5 out of 5 stars

Great fun as normal

Great fun as normal

1 April 2026
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Reply from Tenpin - Nottingham

Hi Gary, thank you for the amazing 5* review of Tenpin Nottingham! We are so please you had another fun visit and we can't wait to see you again soon! Best wishes - Mel

Rated 3 out of 5 stars

Bowling & drinks too expensive

Bowling & drinks too expensive, too loud. Updated card only games payment, no prior information regarding updates, therefore required a member of staff to explain the “card” process, which she did.
Like the updated equipment, monitors etc.

1 April 2026
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Reply from Tenpin - Nottingham

Hi Duncan, thank you very much for taking the time to leave a review of Tenpin Nottingham! We value your feedback and are thrilled you're enjoying the updated equipment and monitors. We appreciate your comments on the pricing as well as the card only games. We're always improving our service, so we'll pass this onto the relevant team. Best wishes, Jade

Rated 5 out of 5 stars

Enjoyed the bowling also like the…

Enjoyed the bowling also like the atmosphere.I think half price Tuesday is a great idea.we had half price drinks as well.four people£34 for 2games you can’t beat that.booking is easy staff always helpful and easy to park the car for free.

1 April 2026
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Reply from Tenpin - Nottingham

Hello
We're happy you enjoyed bowling and the atmosphere. It's great you like our half-price Tuesday deal! We're pleased booking was easy, our staff were helpful, and parking was free. Thank you for your positive feedback. Best wishes - Clare

Rated 4 out of 5 stars

The company we had

The company we had , our friends ! The bowling venue was ok & will be returning

The food left a lot to he desired & definitely WON’T be eating there again!

1 April 2026
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Reply from Tenpin - Nottingham

Hi Diane
We're glad you enjoyed bowling with your friends! We appreciate your feedback regarding the food and will consider it as we improve our offerings. Best wishes - Clare

Rated 4 out of 5 stars

long wait at reception

long wait at reception, quite rude

28 March 2026
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Reply from Tenpin - Nottingham

Hi Jason, thank you for taking the time to leave a review of Tenpin Nottingham. We're sorry to hear that wait times were longer than usual. We appreciate you making us aware of the team during your recent visit and we are sorry for any inconvenience caused. This will be passed on to the correct team.
Take care,
Kirsty

Rated 5 out of 5 stars

Great staff great offers great…

Great staff great offers great atmosphere.. all together great time

1 April 2026
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Reply from Tenpin - Nottingham

Hello, what a fabulous 5* review of Tenpin Nottingham! We are so pleased to hear you had a great time and found our team helpful and enjoyed the atmosphere as well as some of the great deals we have on offer! We do hope you will visit us again soon and we look forward to welcoming you back! Best wishes - Mel

Rated 5 out of 5 stars

The staff were helpful and friendly and…

The staff were helpful and friendly and it was a fun and safe atmosphere

1 April 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi, thank you for the 5* rating of Tenpin Nottingham. We're so glad to hear that our team was helpful and friendly, and that you found the atmosphere fun and safe! Thank you for your positive feedback.
Take care,
Kirsty

Rated 5 out of 5 stars

Great fun with the family

Great fun with the family

1 April 2026
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Reply from Tenpin - Nottingham

Hey Adrienne, thank you for the lovely 5* rating of Tenpin Nottingham. We are delighted to hear you had great fun spent with family. Hope to see you back again soon for another fun time.
Take care,
Kirsty

Rated 4 out of 5 stars

The lanes were clean

The lanes were clean. Got served at the bar quickly. A group of kids who were probably too young to be bowling without a parent were messing around on a lane a few down from us. Felt the staff could have explained the need to behave and not break the equipment.

27 March 2026
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Reply from Tenpin - Nottingham

Hi Ian, thank you for the 4* review for Tenpin Nottingham! We're glad to hear that you enjoyed the venue and that the service was quick when ordering drinks. We really appreciate your feedback and will ensure this is passed onto our team. We hope to see you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Absolute great experience of children…

Absolute great experience of children did enjoy it a bit on the price and expensive site but other than that. We had a lot of fun would I go again? Yes but not as often as I’d like to due to the expensive price as I have a big family the kids did enjoy the arcade Side and we thought they were fairly priced and a good system with having the Top-up card made it a lot easier to access the games.

28 March 2026
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Reply from Tenpin - Nottingham

Hi Naseer, thank you for the amazing 5* review of Tenpin Nottingham! We are thrilled you had such a great experience with your family! We hope to welcome you all back again soon and please do have a look on our website here https://www.tenpin.co.uk/deals/ for some great deals we have on offer! Best wishes - Mel

Rated 5 out of 5 stars

Very good experiance

Very good experiance, Milly was especially helpful with my queries and stuck furby. Thankyou so much for your service will definitely come back!

29 March 2026
Unprompted review
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Reply from Tenpin - Nottingham

Hi Andrea, thanks for leaving Tenpin Nottingham a lovely 5* rating and review! We're happy to hear that you had a very good experience. We appreciate your kind words and are so glad that our service was helpful. Thank you for your feedback; we look forward to seeing you again soon! Best wishes - Rosie

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, but getting less value each year. Last time we booked party pack for 25 kid it came with squash.

25 March 2026
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Reply from Tenpin - Nottingham

Hi Lawrence
We're happy to hear that our staff was helpful! We appreciate your feedback regarding the party pack and will consider it as we plan for the future. Thank you. Best wishes - Clare

Rated 5 out of 5 stars

Great service and fun!

Customer service was brilliant. All staff were helpful and polite. The kids really enjoyed the game and it was a lot of fun!

25 March 2026
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Reply from Tenpin - Nottingham

Hello Maddy, Thank you for taking your time to leave us a great 5* review for our Tenpin in Nottingham. We are so pleased you found our team supportive throughout your stay. And that your children enjoyed our facilities. We do hope to see you all again very soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Bowling Party

My daughter had her birthday there and she was very happy 😊
The staff were friendly and everything was well organized.
I highly recommend this place!

25 March 2026
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hi Angelika
We're happy your daughter enjoyed her birthday celebration with us! It's great to hear our staff were friendly and everything was well-organized. Thank you for the recommendation! Best wishes - Clare

Rated 5 out of 5 stars

birthday party

Recently had my daughter’s 9th birthday party here. Really well organised, staff were all really lovely, friendly and helpful. Kids all had an amazing time. Venue was really clean. Overall a great experience would highly recommend!

25 March 2026
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Reply from Tenpin - Nottingham

Hi Tiffany
We're happy to hear your daughter's 9th birthday party was well-organised! It's brilliant the staff were lovely, friendly, and helpful, and the kids had an amazing time. We appreciate your feedback that the venue was clean, and you had a great experience. We appreciate your recommendation! Best wishes - Clare

Rated 1 out of 5 stars

Food was rubbish cold and cardboard

Food was rubbish cold and cardboard . Staff were too busy . Took drinks glasses away before finished drinks .

21 March 2026
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Reply from Tenpin - Nottingham

Hello
We regret that your meal was unsatisfactory and that our service was not up to standard. We appreciate your feedback and will address these issues. To discuss this with our team, please email customer.feedback@tenpin.co.uk using the subject "Review - Nottingham" and the details. We can then reach out to you. Best wishes - Clare

Rated 3 out of 5 stars
Tenpin - Nottingham logo

Reply from Tenpin - Nottingham

Hello
We appreciate your feedback and we will look into your concerns about the food quality to improve our service. Hope to see you soon. Best wishes - Clare

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