Banner for Tenpin - Bristol

Tenpin - Bristol Reviews 

132
TrustScore 4 out of 5

4.1

Avonmeads Retail Park, St Phillips Marsh, Bristol, BS2 0SP Bristol, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Everything was great except for there being no size 7 bowling ball which meant I had to use either size 6 (too light) or size 8 (too heavy). I've not had a problem finding a size 7 on previous visits... See more

Rated 4 out of 5 stars

We went there thinking we could quickly grab some tickets over the counter, but the lovely staff member who assisted us was incredibly friendly and helpful. They directed us to the website, where... See more

Company replied

Rated 5 out of 5 stars

It was good value for your money including the meal deal which went with it their bought the food out half way though playing ten pin bowling which the grandkids enjoyed

Company replied

Rated 5 out of 5 stars

I celebrated my daughter's birthday on August 2nd. The young women who looked after the party were incredibly kind; the children had a great time bowling, dancing, and eating. I am very pleased with t... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin Bristol sits at Avonmeads Retail Park in St Philips Marsh, easy reach from Bristol city centre, Redcliffe, Bedminster and across South Bristol. With 26 bowling lanes and dynamic LED lighting, there’s space for laid-back daytime games and lively evening sessions alike. First timers, families, groups, students — all welcome. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms for the vocally confident, Houdini’s Escape Rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Bristol, sorted.


Contact info

  • Avonmeads Retail Park, St Phillips Marsh, Bristol, BS2 0SP, Bristol, United Kingdom

  • 0333 034 6100

4.1

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(132)

11,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Karaoke room 2

The karaoke room had technical problems so had to wait over an hour for it to be fixed. Whilst the group were given a game of bowling to keep them occupied this ultimately pushed the booking back and as a group of teenage girls they had curfews so were conscious of time!
When the room was eventually ready- they had to wait for the other room to become available as room 2 was still out of action- the girls were told to wait and someone would let them into the karaoke room shortly, after 10mins they were still waiting…they asked staff a further 3 times after waiting a total 20mins after being told the room was available only to be told abruptly that they needed to patient and someone would be there soon.-I feel a wait of 20mins and already waiting over an hour past the original booking was very patient! The girls eventually got let in after asking a fourth time and explaining that their curfew was now very close and the may need to request a refund!
Whilst the girls enjoyed the activity they felt that the evening was ruined by the attitude of the staff.

20 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Lisa, thank you for leaving Tenpin Bristol a rating and review. We're sorry to hear that you didn't have a great experience during your recent visit. We regret to hear about the technical issues with the karaoke room and the delay it caused. We appreciate your feedback and will ensure this is passed to the relevant teams to address this to improve our service in the future. Please feel free to pop us an email to customer.feedback@tenpin.co.uk with the subject 'Review - Bristol' if you'd like to discuss this further with us. We hope to have an opportunity to welcome you back again soon, for a much better experience! Best wishes - Rosie

Rated 5 out of 5 stars

Easy to book.

Easy to book.
No waiting to play.
Staff helpful.

25 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Dave
We're glad you found booking easy, had no wait time, and that our staff was helpful! Thank you for your positive feedback; it means a lot to us. Best wishes - Clare

Rated 1 out of 5 stars

Service just always takes too long

Service just always takes too long. Feel like I’m spending more time queuing up to order than actually bowling

25 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Jordan, thank you for taking the time to review Tenpin Bristol! We're sorry to hear that the wait time had been longer than expected for the service. We really appreciate your feedback and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Good game

Good game - but dissapointed I missed out on our 20% off drinks as part of Friday deal as wasn't told on registering that I had to order drinks on arrival

20 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Kate, thank you for taking the time to leave a review of Tenpin Bristol. We are pleased to hear you enjoyed your game despite not being able to take advantage of the discounted drinks. We are sorry for the inconvenience caused and we do hope to welcome you back again in the future.
Take care,
Kirsty

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible! I go to Tenpin Bristol regularly! This was the worst experience I've ever had. Terrible customer service.
I asked the lady behind till if she could radio someone to remove a bowling ball that was stuck (it was there when we arrived) her face was like THUNDER! No acknowledgment of me whatsoever like I was invisible! She never did move it nor did she ever get anyone else to remove it. Then our drinks came super late after ordering. The cocktails were disgusting and there was 0 taste of any rum! It was like drinking lime squash. I've had these same cocktails 🍸 in Swansea Tenpin, so I know how it was supposed to have tasted. By thr way, the same lady I asked to remove the ball was the same person who brought over our drinks.
One of the cocktail glasses has red lipstick all over it where the glass clearly had not been washed. My daughter goes over to get a replacement and the AUDACITY of them was to POUR the cocktail into another glass😡 NOT remake the drink for her! Absolutely NASTY! My mum thrn went back over and told them to make a fresh drink! Their response was, "oh we didn't know she wanted it remade"😱 I paid £82 for the games, NOT including all the food and drinks I also bought! Terrible experience. Men's toilets were also nasty! Every toilet was full and not flushed. Very unhygienic.

25 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Charlene, thank you for taking the time to leave a review of Tenpin Bristol. We are sorry to hear that your recent experience did not meet the standards we would expect. If you would like to discuss this further, please send an email over to customer.feedback@tenpin.co.uk. Please include as much details as possible. Once again, we are sorry for the inconvenience caused and we do hope to welcome you back again for a much better experience.
Take care,
Kirsty

Rated 3 out of 5 stars

We ordered food it didn’t come out…till after

We ordered food it didn’t come out until after the bowling

14 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Elieen,
Thank you for taking the time to rate Tenpin Bristol 3 stars. We are sorry to hear that your food didn't arrive until after the bowling was complete. We hope that the rest of the visit was enjoyable. We hope to welcome you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

It's so much fun for all ages

It's so much fun for all ages. Us ranging in age from 4 to 72

14 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Mrs Carol Godfrey,
Thank you for taking the time to rate Tenpin Bristol 5 stars. We are delighted to hear that your visit was fun for all ages. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Good service

Was able to start earlier than scheduled. Also was able to customise some items of the food order.

7 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Richard, thank you for leaving Tenpin Bristol a wonderful 5* rating. We are so glad to hear you managed to start your booking ahead of schedule and managed to amend some food orders to your needs. We look forward to welcoming you back again soon! Best wishes - Kaylee

Rated 5 out of 5 stars

Amazing love it

Amazing love it

14 March 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Nathan, thank you so much for the amazing 5* review of Tenpin Bristol! We are thrilled you had such a fab visit and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Leticia, thank you for rating Tenpin Bristol 5*! It's lovely to hear that you enjoyed the service from our team, and we look forward to welcoming you back again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Ok but …

Good bowling session 1 hour bowling and pizza for £40 in school hols so a little more expensive then it used to be. Place was busy and food and drink left from people before where we was playing also stick tables wasn’t the best if am honest

12 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Lisa, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Bristol. We are pleased to hear that you enjoyed your bowling game. We are sorry to hear that the area was not cleared on your arrival. We will pass your comments onto our team to help us make further improvements. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Enjoyable outing with Grandchildren

We arrived early, staff was very accommodating and allowed us to start early. Staff very polite

19 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Nicola,
We appreciate your 5-star rating! We are so glad our staff was accommodating and polite, allowing you to start early. We hope to welcome you back soon! Best wishes - Clare

Rated 5 out of 5 stars

Quick start and enjoyable

Booking was easy and quite quick. I didn’t have to wait for a long time before we got started. It was a lot of fun.

20 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

We're happy to hear that the booking process was easy and quick, and that you had a lot of fun. Thank you for your positive feedback; we appreciate it. We do hope to see you again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Fun atmosphere and without the chaos.

Segregated booths and more lights gave this centre a less claustrophobic and less hectic feel you get with other bowling alleys. You could put your bag, phone and wallet down and it felt safe. Queues to check in and redeem any arcade prizes were the usual length and that could always be improved.

19 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hi Jacqueline, thank you for leaving Tenpin Bristol a 5* rating and review! We're happy you appreciated the atmosphere and secure environment. We acknowledge your feedback regarding the queues and are always looking for ways to improve our service. Thank you again for your positive review and we hope to see you again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Don’t eat there

Fun bowling
Food awful don’t eat there!

19 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Christine,
Thank you for taking the time to rate Tenpin Bristol 4 stars. We're glad you enjoyed bowling! We are sorry that you did not enjoy the food and we will review our food quality. We appreciate your feedback and hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura

Rated 5 out of 5 stars

Great experience

Great experience, big and good set up.

21 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Frank,
Thank you for taking the time to rate Tenpin Bristol 5 stars. We are delighted to hear that you had a great experience when visiting us. We hope to welcome you back again soon. All the best ~ Laura

Rated 5 out of 5 stars

Great for kids

Great atmosphere

19 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Emma,
Thank you for taking the time to rate Tenpin Bristol 5 stars. We are delighted that you enjoy the atmosphere of our venue and that you think its a great place to take children. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Bistil Tenpin

Had a great time.with family place was clean. Tunes was.pumping choice of other things to do. Could gwt food if wanted good choice of drinks.

22 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Daniel, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you had a wonderful time at our Tenpin in Bristol. We do hope to see you all again very soon! Best Wishes - Kimberley

Rated 4 out of 5 stars

It was good to go bowling

It was good to go bowling, the place has had an uplift since I last came, a long time ago. The only problem we had was with a jammed machine that took our money and didn’t give us game credit. Eventually we got a guy to come out and unjam it and sort us out.

14 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Pedro,
Thank you for taking the time to rate Tenpin Bristol 4 stars. We're glad you enjoyed the updated bowling alley! We regret to hear about the machine issue and appreciate you bringing it to our attention. We'll look into this to prevent future problems. Thanks for your feedback. All the best ~ Laura

Rated 3 out of 5 stars

Bristol Tenpin

It was a busy day as expected but a few issues. Arcade didn’t have any change machines working so getting cash to use some of the arcades that were cash only was difficult and multiple things weren’t working.

A queue for the bowling with only 1 staff member booking people in on the till so it took a while to get our lane, it says to arrive 15 minutes before and it took all that to get our pre-booked lane. Bowling was great but we ordered drinks to the lanes which took around 20 minutes but it was probably due to how busy it was.

14 February 2026
Tenpin - Bristol logo

Reply from Tenpin - Bristol

Hello Steve,
Thank you for taking the time to rate Tenpin Bristol 3 stars. We appreciate you sharing your experience. We're sorry to hear about the issues with the arcade machines, the wait time for bowling, and the delayed drinks service. We'll address these concerns to improve our guest experience. We hope that your next visit is a 5 star experience. All the best ~ Laura

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look