I'm using Tennisplanet UK for more them 5 years now and i have been happy eversince! The customer service trough the new chat options is really great... Needed some information about a racket and they... See more
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Never in a month of Sundays would I have ordered the Black Asics Tennis Shoes (Gel Solution Slam) I received from Tennis Planet, but after consultation with the very helpful main man - Jim Bullen... See more
I was looking for the racket everywhere. Lockal stores in athens, greece and the two main websites I use for buying tennis products, tenniswarehouse and tennispro. I never thought I would get the ch... See more
Great Service (no pun intended). The trainers were exactly as advertised and my daughter was delighted with them. They were delivered quickly and in exactly the timescale that was displayed on the... See more
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4.5
Excellent
91 reviews
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I was caught off guard by the…
I was caught off guard by the unexpected import fees, as they weren't clearly emphasized when I placed the order.
11 January 2026
Unprompted review
Ordered £140 of tennis shoes and then…
Ordered £140 of tennis shoes and then had to pay £70 duty and fees.
The warning on the checkout just says some duty may be charged but this is an excessive extra charge.
Beware if you are ordering from the UK, you will not get value for money. Avoid ordering from here.
23 April 2024
Unprompted review
Import Charges
The import charges came as a complete surprise and was not highlighted sufficiently during the ordering process.
10 August 2022
Unprompted review
Reply from Tennisplanet.co.uk
Dear Andy H.,
Thank you for your review.
We entirely understand your frustration at these circumstances and we sincerely apologise that a tariff has to be added to the cost of your order.
This change in policy is unfortunately the result of Brexit, where the UK has left the EU. A tariff or customs duty must be placed on all parcels being shipped between the UK and EU-member states. This new trade system has been in effect since the 1st of January 2021, and for this reason we placed warnings in the checkout at the end of December for all customers who choose 'United Kingdom' as the country of destination while placing their order. The warning states that we are based in the Netherlands and that an import fee will be levied on all parcels shipped to the UK.
Unfortunately we are unable to waive or change the import fee, as this is out of our control. Our apologies that we cannot do more for you.
With kind regards,
Etrias Customer Service
I have received my shorts and I am…
I have received my shorts and I am happy about the product. Delivery was very quick and now I can wear my shorts when I go and play tennis. I will definitely buy more products as this was my first time.
22 May 2021
Unprompted review
Disappointed with the seller
I ordered a tennis racket with a stringing service but it arrived with a string broken, I asked many times for reimbursement for the string + re stringing without any luck. despite several messages there were no resolutions achieved. I will not buy from this seller again and would not recommend to any of my friends
16 March 2021
Unprompted review
Reply from Tennisplanet.co.uk
Dear Alek,
Thank you for your review.
First of all, we are very sorry to hear that your order arrived with a string broken. This is not the standard to which we hold ourselves and we sincerely apologise for any inconvenience caused.
Unfortunately, I have not been able to find your order in our system, nor can I find any correspondence about this matter. I would therefore like to kindly ask that you contact us at customerservice@etrias.co.uk with your ET order number so that we can take a look at your order and see what we can do for you.
We look forward to hearing from you!
Kind regards,
Etrias Customer Service
Socks for Christmas...don't get bitten
The image for the product (Lacoste sock) shows 3 pairs which I thought I was buying. I didn't read the description throughly which states one pair. I was lead by my eyes and the image of the 3 pairs of socks for £15.90 including p&p, therefore the mistake was partly my fault. I do feel it should state more clearly that it's only 1 pair of socks for the price quoted. I used the Google search engine to look for the socks in the shopping section which brought up the image of the 3 pairs of socks and the price, therefore I just clicked and bought the item. I thought I was getting great value for money but it turns out I wasn't. Never mind I will be more vigilant next time. Merry Christmas.
24 December 2020
Unprompted review
I was looking for the racket…
I was looking for the racket everywhere. Lockal stores in athens, greece and the two main websites I use for buying tennis products, tenniswarehouse and tennispro.
I never thought I would get the chance for an online order from a UK store which would ship to Greece.
I have to say that I paid more for the racket than the current market price, but availability for me at this moment was more important than price
4 November 2020
Unprompted review
Excellent service
17 July 2020
Unprompted review
good product but expensive
good product, very expensive though. I thought the price was for a dozen balls when in fact it was for 4 balls. I returned the balls and purchased from another online retailer at the same price but for a dozen balls, not 4, and the same volume, 12 dozen
Just received a good reply from Tennis Planet. Apity they did not offer to price match at the time as would have saved returning the goods however all confidence restored and I will use again. Thank you Tennis Planet
14 July 2020
Unprompted review
Reply from Tennisplanet.co.uk
Dear David,
Thank you for your review.
We are sorry to hear that you did not receive the set of tennis balls that you expected and apologise for any inconvenience caused!
Furthermore, we appreciate that there might be other online retailers that offer different prices, which is why we offer the opportunity of a price match. We cannot guarantee that this will be possible, as it depends on the product and price difference of course, but we welcome customers to check this with us to see what we can do for them.
Our apologies that you were so dissatisfied with our prices. If you still have any questions, by all means contact our customer service team at customerservice@etrias.co.uk.
Kind regards,
Etrias Customer Service
Terrible service
Delivery of my order keeps getting delayed and I have to keep chasing customer support to find out what's going on with it.
Supply issues due to COVID-19 are understandable but the website should update its expected delivery times on orders and/or make it clear if products are in stock. Customers should be told if there are delays to their order without having to chase.
29 June 2020
Unprompted review
Reply from Tennisplanet.co.uk
Dear Annabel,
First of all, we are very sorry that we were not able to ship your order within the originally estimated time frame and sincerely apologise for any inconvenience caused.
Unfortunately there was a delay with our supplier for the products you ordered. When we originally placed the order with our supplier, the standard shipping estimate was provided to us, so we provided this to you. However, I can see from the email correspondence with our customer service team that as soon as we were made aware that our supplier would not be able to achieve this delivery estimate, we contacted you immediately to inform you about the change to the delivery time of your order.
We try do our utmost to keep customers informed with all up to date information about the delivery of their orders, particularly with the difficult circumstances of Covid-19 and the problems it has caused. We entirely understand your frustration at the circumstances and once again are very sorry that we were not able to achieve our standard shipping estimate for your order.
Kind regards,
Etrias Customer Service
Fantastic products and services!!
I brought a locoste tracksuit and it arrived very quickly despite of the virus!
I also had to email the customer service team a couple of times and they responded immediately and solved my issue/answered my questions with no problems.
Can highly recommend.
22 April 2020
Unprompted review
Great Service (no pun intended).
Great Service (no pun intended).
The trainers were exactly as advertised and my daughter was delighted with them. They were delivered quickly and in exactly the timescale that was displayed on the website. Delivery was free (with minimum spend - which just meant I had to buy an extra tube of balls - and who doesn't always need more balls?)
14 January 2020
Unprompted review
Yonex Ezone Lite Pink
Promptness and fast delivery.
Diversity of tennis racket models.
1 November 2019
Unprompted review
Long wait to receive goods
I ordered my kit on 15th of September it didn’t arrive until 25th September too late for my holiday
30 September 2019
Unprompted review
Reply from Tennisplanet.co.uk
Dear Kate,
Thank you for your review.
We are sorry to hear that your order did not arrive in time for your trip and apologise for any inconvenience this may have caused. I can see that your order was shipped within 5 working days, which was the estimate for your order and was outlined in your order confirmation. Your order was then delivered 3 working days later.
We apologise if the shipping estimate for your order was misconstrued elsewhere online. We hope that you are pleased with the items in your order and that they serve you well.
Kind regards,
Etrias Customer Service
item showed as in stock and delivery…
item showed as in stock and delivery 3-5 days. Had a email after 1 week saying there was a delay and item would be in by end of the week. No email received so had to cancel after nearly 2 weeks of ordering and I still had not even had an email to say it was being delivered. The product was obviously out of stock! Not impressed
13 July 2019
Unprompted review
Reply from Tennisplanet.co.uk
Dear Diane,
Thank you for your review. First of all, we are very sorry that your order was delayed. Due to the nature of online shopping, delays can sometimes occur that, while of course very unfortunate and avoided at all costs, are not always within our control.
We understand your frustration at these unfortunate circumstances and once again sincerely apologise that we were not able to ship your order to you within 5 working days as originally estimated. I can see in your order that you were informed that there would be a delay 3 working days after the order was placed, and the order was cancelled after the 6th working day.
Once again, our sincerest apologies for any inconvenience caused.
Kind regards,
Etrias Customer Service
Nice products but nightmare if you want to return anything
I have become frustrated in trying to return some items as the DPD label that was provided doesn’t work with scanners that have been tried at two service points.
I am now having to send back myself and will then be refunded.
I don’t have any complaints about the customer service as Lizzie has been very helpful but it has put me off dealing with them again.
26 February 2019
Unprompted review
Reply from Tennisplanet.co.uk
Dear Howard,
We are very sorry to hear that the DPD parcel shops in your area did not accept our DPD return label. Our labels are provided to us by DPD directly and are used throughout the UK regularly without any issues, so we are very sorry to hear that you have encountered these problems. For the trouble that you have had to go to, and by way of apology for these unfortunate circumstances, we would like to offer you a 10% discount on a future order with us. Please contact our customer service team at customerservice@etrias.co.uk referencing your order number so that we can provide you with a personal discount code.
Happy with my purchase
Happy with my purchase
Size is perfect fit. Size 5 is large.
Good communication in terms of delivery confirmation. Had never heard of the company before but would definitely buy from them again, they are reliable.
23 November 2018
Unprompted review
Excellent service from this website
Excellent service from this website. Great product, great price and super quick delivery!
12 November 2018
Unprompted review
I havent received my product
I havent received my product. The delivery service is the problem not the item. They haven't tried to deliver the skirt but have sent it back to sender apparently. I am still waiting for a response from the sellers.
9 November 2018
Unprompted review
Reply from Tennisplanet.co.uk
Dear Skye and Bea,
Thank you for your honest review. We sincerely apologise that the courier used has not yet been able to deliver your order to you. It is possible that there was a problem with the address that has not allowed the courier to successfully deliver your order. We kindly ask that you contact us with your ET order number at customerservice@etrias.co.uk so that we can try to ascertain what the problem was that caused the courier to not be able to deliver your order.
No problem
This is how all online shopping should be. Easy to order - prompt delivery - everything as expected.Highly recommended.
24 August 2018
Unprompted review
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