Tenminutewill Reviews 

167
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital process is extremely fast, efficient, and wonderfully straightforward, making it very simple to create, manage, or update important legal documents. Many consumers also appreciate the affordable pricing structures and the exceptionally helpful guidance provided throughout the entire procedure from start to finish. Some reviewers were not happy with certain aspects of the platform, specifically noting frustrating issues regarding unexpected costs and website clarity. A few users felt that some navigation steps could be noticeably more intuitive and that certain amendment policies were unfortunately unclear during use.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online tools and forms are... See more

Service

Clients share positive opinions on service, frequently describing it as quick, simple, and professional.... See more

Price

Reviewers express general satisfaction regarding the price, highlighting excellent, fair, and very reasonable... See more

Response time

Consumers find response time to be extremely satisfactory, highlighting that help is very good and questions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used tenminutewills for a few years and have had a great experience with them, they give me advice from their solicitors if anything is not right in a instance and can print off within there... See more

Rated 5 out of 5 stars

A really fast and efficient service. Really good value and I am very impressed. You need to think carefully about some of their questions, which is a good thing. We had human feedback almost ins... See more

Rated 5 out of 5 stars

Very easy to make a will & it asks questions to help you make decisions of how you would like to leave your estate. Also after you have made it it is checked by their legal dept to ensure it is legal... See more

Rated 5 out of 5 stars

My experience was so stress free, because the company made it all so easy. They were helpful, professional and affordable. I now have pease of mind writing my Will, which I had put off for so long bec... See more


Company details

Written by the company

Need to make a Will? Been putting it off? Make your Will online in just a few minutes with TenMinuteWill, then download print & sign. Hundreds of thousands of satisfied Customers since 2002.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(167)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication…

Good communication with clear simple and precise instructions on how to assemble a will. Then in my case a checked and finished document ready to print at home, along with other clear and helpful advice on how to proceed going forward. An excellent service and a very good price.

15 April 2024
Rated 4 out of 5 stars

It was easy to do

It was easy to do - however it says ‘free’ - u til you get to the end, then they charge you. But still good value for money and easy to do.

17 April 2024
Tenminutewill logo

Reply from Tenminutewill

Than you for your feedback.

We suspect that you may have misinterpreted the statement on our website saying that changes are free for the first 60 days after a purchase (and thereafter at a 20% discount).

Our only source of revenue is the fees paid by our Customers, so alas our service is not free.

Rated 5 out of 5 stars

Recommended

Responded quickly the same day to my queries. Very helpful and clear. Nothing too much trouble. It was relatively easy and inexpensive to do our Wills online.

21 March 2024
Rated 5 out of 5 stars

Will Writing Made Simple

Having used 10Minutewill previously, I knew how user friendly this site was. I needed to make some amendments and as suspected, the process was simple and not time consuming. There are plenty of guidance tips on every section in laymens terms which is very useful. Would highly recommend.

7 March 2024
Tenminutewill logo

Reply from Tenminutewill

Thank you for your very kind review and it's nice to hear from a satisfied Customer who has decided to use us again.

Please do not hesitate to get in touch with us if you require any assistance or have any queries.

Rated 5 out of 5 stars

so easy to write a will

So easy to write a will in easy steps by using the Ten Minute Will company. The price was very good and saved a small fortune not having to use a solicitor for this task. All the wills are checked before being issued
which gives peace of mind.

8 March 2024
Tenminutewill logo

Reply from Tenminutewill

Thank you for your very kind review.

Please do not hesitate to get in touch with us if you require any assistance or have any queries.

Rated 5 out of 5 stars

Easy simple way to create a Will

Very simple and user friendly service to create such an important document.

1 March 2024
Tenminutewill logo

Reply from Tenminutewill

Thank you for your very kind review.

Please do not hesitate to get in touch with us if you require any assistance or have any queries.

Rated 5 out of 5 stars

It’s quick and easy

It’s quick and easy having used this for 18 years so much cheaper than the high street

8 March 2024
Tenminutewill logo

Reply from Tenminutewill

Thank you for your very kind review and it's nice to hear from a satisfied Customer who has been dealing with us for so long.

Please do not hesitate to get in touch with us if you require any assistance or have any queries.

Rated 5 out of 5 stars

I have to show the document to my…

I have to show the document to my notary first before I can review. But it was easy to complete

23 February 2024
Tenminutewill logo

Reply from Tenminutewill

Thank you for your kind comments.

If your notary suggests any changes then please get in touch with us via our website.

We will be delighted to explain how to make any necessary alterations to your Will.

You have 60 days from your purchase to make changes, at no cost.

However, if you get near to that limit then we'd be happy to extend it slightly.

Best regards.

TenMinuteWill Customer Support.

Rated 5 out of 5 stars

Great service

It only took a few minutes to complete my Will late last night.

When I woke up this morning at 8am it had already been reviewed by a professional.

I had a small follow-up query and it was answered clearly and within the hour.

I couldn’t have asked for more, and at a very fair price.

I would not hesitate to recommend.

5 March 2024
Tenminutewill logo

Reply from Tenminutewill

Thank you for your review.

Our consultants often work outside normal hours, and it's nice when that is appreciated.

Your comments have been passed on to those concerned.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look