Temptation Gifts Reviews 

891
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the lovely products, often highlighting the wide selection and quality of items available. Many people are impressed by the fast and efficient delivery service, with orders arriving quickly and often ahead of expectation. Reviewers frequently mention the careful and beautiful packaging, ensuring items arrive intact and well-presented. The overall service, from easy ordering to dispatch, is consistently described as excellent and hassle-free. Consumers appreciate the reasonable prices and great value offered, especially for unique gifts and sale items. Many people express their satisfaction and intent to continue using the company, often recommending it highly to others.

What people talk about most

Product

Users describe positive interactions with products, often finding exactly what they wanted at reasonable... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and prompt... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... See more

Rated 5 out of 5 stars

I ordered a Paddington Bear and some English tea to take to family in Japan. Really reasonable prices, arrived quickly and well packaged. I’d never come across Temptation Gifts before but I’ll save t... See more

Rated 5 out of 5 stars

I have purchased from here a few times with no issues. This last order I received yesterday, unfortunately, had 2 broken Christmas decorations. I contacted customer service with 2 photos and they agr... See more

Rated 5 out of 5 stars

I ordered a diary as a gift for myself. It’s Kate Spade 2026 diary and it was over £40 cheaper here than on Amazon. Also the Amazon one wasn’t due to be delivered until late January 2026. I o... See more


Company details

  1. Gift Shop

Written by the company

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

891 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(891)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time purchase

First time using this site. Mugs received today. Very well packed and prompt delivery. Good online communication re order and delivery. Would definitely recommend.

22 April 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible customer service

Absolutely incredible customer service. Went above and beyond what I would have expected. They really do believe in making a customer number one priority. Can’t thank them enough for their help. Would definitely recommend and will be using again!

27 January 2022
Unprompted review
Rated 5 out of 5 stars

All Ways Excellent

All ways excellent. Great products so many to chose from. Very pleased with my purchases and delivery experience.

24 December 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful Website

I Love Temptations Gifts I have been able to purchase some beautiful Wrendale Design mugs and gifts from Australia on their website and send to my family in UK .Items always arrive on time and safely packaged . Very Happy 😊

6 December 2021
Unprompted review
Rated 5 out of 5 stars

Hear warming gifts

Hear warming, artful and cute gifts for friends, family and, well, myself 😀
I treated my friends and myself with four mugs delivered in perfect condition in record time of 8 days from UK to Australia.
We love the mugs 😍

6 November 2021
Unprompted review
Rated 5 out of 5 stars

Have ordered from Temptation gifts a…

Have ordered from Temptation gifts a good few times now and have always received the best experience and products, had 1 issue with a very recent order with some items I received being damaged, I put the fault on Dpd as it has happened before with them. I spoke to customer service through temptation gifts and not even 12 hours later they’ve sent replacements on express delivery! Absolutely incredible, quick customer service from these guys I couldn’t ever fault them, a company who truly put their customers first! Will be ordering from them again 😊

26 August 2021
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam, i ordered led hexagon panels and it showed 3 panels in each pack, i ordered 3 packs and got three of everything but only 1 led panel.

26 July 2021
Unprompted review
Rated 1 out of 5 stars

Bad customer handling experience

I received mugs - VERY different in colour from the pictures. Furthermore mugs of same type are VERY different in colour when compared side by side. Quality assurance must have lacked. Complaint was rejected as 'natural variations'. Extremely poor experience and customer handling.

19 July 2021
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Hello Sussi, thank you for your review, after seeking further advice, i have emailed you today with the information received from Dunoon regarding the strawberry and raspberry design red coloured mugs in question,and we have on this occasion now refunded you for two of the mugs that are considered to fall outside than the colour tolerances that Dunoon allow for red pigments in the designs . The information advises that "there are 2 main possible variables with strong reds. Firstly the colour may vary slightly on the screen printing process of the lithograph, so different vintages may be slightly weaker/slightly darker than standard. The viscosity of the print colour, and the print machine set-up will have a bearing on this. Secondly, bright red colours are more unstable from a kiln firing point of view. This isn’t just our product, any supplier will face the same issue. It’s down to the chemistry within the red pigment and sensitivity to temperature and kiln atmosphere."
"We check every batch against our approved standard and we apply a certain amount of tolerance for shade. If one vintage is slightly weak, and another slightly dark to standard and they’re used together, the difference could be noticeable."
Kind regards, Rebecca @ customer service

Rated 5 out of 5 stars

Great Customer Service

I had a problem with an item I bought and contacted Customer Service. They responded really quickly and in addition to resolving my issue they also pointed me in the right direction for ongoing product care.
Altogether a rather pleasant customer service experience - Thank you!

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I bought four Dunoon mugs and despite being well packaged one of them somehow arrived broken. I dropped them an email and an hour later a replacement was being processed as a replacement. No quibble.

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Great prices and gift selection!

I recently ordered some gifts off of the website. They came quickly and were exactly what I ordered. The sale prices of the products were a bonus too! Would definitely recommend this company.

9 March 2021
Unprompted review
Rated 5 out of 5 stars

Birthday cards

I have purchased cards from this web sight and the service is just brilliant. And the product too. Thank you so much for being so reliable.

4 March 2021
Unprompted review

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