I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on... See more
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Very helpful and polite. Krishnan was patient with our last minute booking, providing alternatives, giving us time to look at them, and calling back when he said he would. He helped us every step of t... See more
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I went online to check out holidays and Teletext came up. I honestly didn't realise they still existed. Well they do an amazing holiday to be honest the best yet. Our booking was straightforward and K... See more
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We would definitely book again with Teletext holidays. The representative was professional and very patient with us. Credit cards would not work, couldn’t find passports but Gary was fantastic and ma... See more
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Company details
Written by the company
At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.
Written by the company
- We’ve got it all covered..
- Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
- Exceptional value for money
- All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
- Book with confidence
- You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
- More than just great holidays
- We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
- 30 years of travel experience
- Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
- Real Person Interaction
- Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
- Access to Exclusive Offers
- Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.
Contact info
166 College Road, Harrow, HA1 1BH, London, United Kingdom
- 0330 190 0001
- customerrelations@teletext.com
- www.teletextholidays.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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⭐ 1/5
⭐ 1/5 — Extremely stressful experience – would not book with Teletext Holidays again
Unfortunately, our experience with Teletext Holidays was extremely stressful and put a huge cloud over the build-up to what should have been an exciting family holiday.
We booked and paid Teletext directly for a family holiday to Tenerife for 2 adults and 2 children, costing £2,093. Our confirmation clearly showed all four passengers on both the outbound and return flights.
However, just TWO DAYS before we were due to travel, we discovered that only one passenger had actually been ticketed on our outbound Ryanair flight.
This caused an enormous amount of panic and anxiety. With our holiday so close, we were left worrying whether three members of our family would even be able to travel.
In the end, I had to pay an additional £285 under protest simply to secure the three missing seats and make sure our family could actually go on the holiday we had already paid for.
What has made the situation even more frustrating is the way my complaint has been handled since. Rather than simply acknowledging what went wrong and taking responsibility, I have had to keep explaining and challenging their responses.
I paid Teletext directly for a package showing four passengers travelling. I should not have had to pay hundreds of pounds extra at the last minute to ensure the passengers named on my booking could actually travel.
The financial side is bad enough, but the stress this caused in the days immediately before our family holiday was awful. Instead of looking forward to going away, I was making calls, sending emails and worrying about whether our family would be able to travel together.
Mistakes can happen, but for me the real test of a company is how they put things right afterwards. So far, I do not feel Teletext has done that.
I am continuing to pursue my complaint and will update this review depending on how Teletext resolves the matter.
Based on my experience so far, I would not book with Teletext Holidays again.
16 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Nicola,
Thank you for sharing your review about your recent holiday booking. We're genuinely sorry to hear that your experience did not meet your expectations. We take your feedback seriously and will bring your concerns to the attention of all those responsible for effecting the necessary improvements. Thank you for making us aware of this. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Our customer relations team is currently looking into this for you and will respond to you directly
Thanks once again,
Nicole
I got scammed bye these for £2,345 so I…
I got scammed bye these for £2,345 so I booked it all over the phone he sent me a payment link I done payment the payment has lelf my account an showing minus now they havet sent me no confirmation he lied to me telling me he confirmed my holiday an I would receive confirmation with in 24 hours no getting no answer
28 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Lei
We’re sorry to hear about your concerns and understand how worrying it must be to see the payment leave your account without having received your booking confirmation.
Unfortunately, we have been unable to locate your booking from the information provided in your review.
Please email our Customer Relations team at customerrelations@teletext.com with your full name, booking reference, which will begin with TT and your contact number.
Once we have these details, we will be able to investigate the matter further and a member of our team will contact you.
Warm regards
Nicole
Norman was fantastic!
Norman was fantastic, took all the worry away from me about booking my 1st holiday with my new partner! So quick and easy and they had the best price. Thank you Norman really appreciate the little extras too. Great Service will use again
27 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Caroline
Thank you for your fantastic feedback! We’re delighted to hear that Norman made booking your first holiday with your new partner so quick, easy and worry-free.
It’s great to know that he found you the best price and was able to include those little extras that made your experience even better. We’ll be sure to pass your lovely comments on to Norman.
Thank you for choosing Teletext Holidays. We hope you both have an amazing holiday, and we look forward to helping you again in the future!
Warm regards
Nicole
Harry was extremely helpful and saved…
Harry was extremely helpful and saved us money beating easyJet price
27 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Maria
Thank you for your fantastic feedback! We’re delighted to hear that Harry was extremely helpful and managed to find you a great deal, saving you money on your holiday.
We’ll be sure to pass your kind comments on to Harry. Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!
Warm regards
Nicole
Very difficult travel agent to deal…
Very difficult travel agent to deal with. Extremely rude representatives,they can barely understand a word of English. They say that they will do something and they don't and they have the nerve to beg you for a positive review!
26 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Norman
We’re sorry to hear that you were disappointed with the service you received. We expect our team to communicate professionally and respectfully with all customers, and we take concerns regarding unfulfilled commitments seriously.
We would like the opportunity to review your experience and the calls involved. Please email customerrelations@teletext.com with your full name, booking reference beginning with TT and further details of your concerns so that we can investigate further.
We also appreciate your comments regarding being asked to leave a review. Customer feedback should always reflect your genuine experience, whether positive or negative. Please be assured we have passed your concerns to the relevant manager.
Warm regards
Nicole
RACHEL WAS EVER SO HELPFUL
RACHEL WAS EVER SO HELPFUL, I WAS LUCKY THAT DAY TO BE SEEN TO BY HER OVER THE TELEPHONE.
A MEMORABLE EXPERIENCE WHILST BOOKING, WE TRAVELLED THROUGH LOTS OFF COUNTRIES UNTILL EVENTUALLY FINDING THE HOLIDAY THAT SUITED ME AND MY FAMILY.
26 July 2026
Unprompted review
Reply from Teletext Holidays
Hi Mirza
Thank you for your wonderful feedback! We’re delighted to hear that Rachel was so helpful and made your booking experience such a memorable one.
It sounds like you explored plenty of destinations together before finding the perfect holiday for you and your family! We’ll be sure to pass your lovely comments on to Rachel and let her know how much you appreciated her help.
Thank you for choosing Teletext Holidays, and we hope you and your family have an amazing holiday!
Warm regards
Nicole
Teletext holidays put a 65 year old…
Teletext holidays put a 65 year old England woman on her own into Belkon hotel in Belek in Antalya with 300 Turkish men.
Not 1 person at the hotel could speak English including owner and staff.
I was preyed upon and sexually assaulted by a Turkish guy.
It was the worst most horrific experience of my life.
Both Teletext Holidays and the Belkon hotel are working closelybtogether to try to brush this under the rug to protect their business.
This complaint including the degrading hotel facilities as per hundreds of reviews is being ignored since May 5th 2026.
No one should ever trust Teletext Holidays.
Their customer relation team are complicit and incompetent.
Hatti is a disgrace to customers
Nicola seems to want to help.
Sam is just in goals, trying to stop and defend honest feedback.
NO ONE CARES.
TELETEXT HOLIDAYS ARE ABHORRENT INCOMPETENT DROS.
SHIOW ME CCTV.
SHOW ME INVESTIGATION.
SHIOW ME EVIIDENCE.
LET BELKON HOTEL EMAIL ME .
YIOU ARE ROUGE TRADEING SCUM
5 May 2026
Unprompted review
Reply from Teletext Holidays
Hi Margaret
We would like to reiterate that the serious concerns you have raised have not been ignored. Your complaint has been investigated and a response has already been provided, however, we understand that you were not satisfied with the outcome. As a result, we have asked the supplier to review the matter again and your case remains under further review.
We fully respect your right to share your experience and feedback. However, further exchanges through Trustpilot will not assist or expedite the review process. We will therefore not be responding further to additional reviews relating to the same ongoing complaint while this matter is being reviewed.
Our Customer Relations team will continue to manage the matter directly with you and will contact you once we have received and reviewed the supplier’s further response.
Warm regards
Nicole
Disappointing booking experience
Unfortunately, my experience with Teletext Holidays was very disappointing. Two holidays were recommended and both turned out to be fully booked, meaning I eventually had to pay an extra £100 to secure an alternative.
The hotel was also described as being close to the beach, but was actually around a 15-minute walk away. We were told check-in would be around 2pm and that an early check-in request would be made, but on arrival at 11am we were told we couldn't check in until 4pm.
The room was satisfactory overall, but the air conditioning couldn't be adjusted and was extremely cold.
Despite the inconvenience and additional cost, no goodwill gesture or compensation was offered. I expected better communication and service from Teletext Holidays.
19 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Iain
We’re sorry to hear that you were disappointed with your holiday experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding the initial availability, additional cost, hotel location, check-in arrangements and the air conditioning in your room. Please note that early check-in requests are subject to the hotel’s availability and cannot be guaranteed.
If you have not already done so, please contact our Customer Relations team at customerrelations@teletext.com, quoting your booking reference and providing details of the issues you experienced. The team will be happy to review your concerns and respond to you directly.
Warm regards
Nicole
I needed to book extra days on a trip…
I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on the hotel - over 40% less than other booking sites.
Will definitely use this site and agent again - great experience!
26 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Chris
Thank you for your fantastic feedback! We’re delighted to hear that Ric Anderson was extremely helpful and secured such a great deal for your additional hotel stay.
It’s wonderful to know that you had a great experience and would choose to book with us again. We’ll be sure to pass your kind comments on to Ric.
Thank you for choosing Teletext Holidays, and we look forward to helping you with your future travels!
Have a lovely holiday.
Nicole
Vivin was very good at his job made it…
Vivin was very good at his job made it very easy to choose teletex holidays for my break , he was very professional so thank you vivin for helping me choose my holiday
26 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Bryan
Thank you for your lovely feedback! We’re delighted to hear that Vivin made choosing and booking your holiday easy and provided such professional service throughout. We’ll be sure to pass your kind comments and thanks on to Vivin.
Thank you for choosing Teletext Holidays we hope you have a fantastic break!
Nicole
If I could score a zero I would.
If I could score a zero I would.
The booking process itself was fine, approx 6 weeks before our booked holiday package they contacted to say there was a booking error and the hotel booked could no longer accommodate us.
They offered 3 alternative options none of which were to the standard or the location of our initial booking, so IAW booking terms of reference seemed a full refund.
They refused and said that they would refund the hotel cost but not the flights within the package. This a clear breach.
Following this they palmed me off at every turn and had to contact our bank to retrieve the money, as this was done on a debt card it was a longer process in which they had alloted to respond, this case was settled in our favour and we did receive a full refund no thanks to teletext holidays.
There customer service was non existent, be careful when booking,
26 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Sami-James
We’re sorry to hear about your experience and understand how disappointing it must have been to learn that your original hotel could no longer accommodate your booking.
As your travel agent, once we were notified by the accommodation supplier that they were unable to honor the original hotel booking, we liaised with them on your behalf. The supplier offered alternative accommodation which was in line with the standard and resort of your original accommodation. We appreciate, however, that you did not feel the alternatives offered were suitable for your requirements.
The change to the accommodation originated with the third-party supplier and was outside of our direct control. As the individual elements of your booking were held with third-party suppliers, any cancellation and refund were subject to the applicable supplier terms and conditions, including those relating to the flights.
We’re sorry that you were dissatisfied with the alternatives and the communication provided. We appreciate your feedback and will ensure your comments are shared with the relevant manager.
Warm regards
Nicole
Fantastic experience from start to finish!
We called Teletext holidays to book a holiday for our family in October 2026.
We spoke to a very nice chap named Gary.
He was cordial, friendly, knowledgeable, professional and calm throughout. Made us feel at ease immediately, understood what we were looking for and provided it for us quickly and without fuss.
We would not hesitate to recommend booking a holiday through Teletext Holidays, and would give a special shout out, thanks and recommendation to Gary.
Fantastic from start to finish.
25 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Martin
Thank you for your fantastic review! We’re delighted to hear that Gary provided such friendly, knowledgeable and professional service throughout your booking.
It’s wonderful to know that he understood exactly what your family was looking for, made you feel at ease and arranged everything quickly and smoothly. We’ll be sure to pass your special thanks and lovely comments on to Gary.
Thank you for your recommendation and for choosing Teletext Holidays. We hope you and your family have an amazing holiday in October!
Warm regards
Nicole
I just rang about information and one…
I just rang about information and one of team member put phone down said you Waisting time. What a rude so if you dont booking with teletext holiday there employer insult you and put phone on your face.
25 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Sahil
We’re sorry to hear about your experience and the way you felt you were spoken to during your call. We are also concerned to hear that you believe the call was ended by our team member while you were still speaking. This is not the level of service we expect our customers to receive, and we would like the opportunity to investigate exactly what happened.
Please email customerrelations@teletext.com with the telephone number you called us from, along with the approximate date and time of the call. This will allow us to identify and review the relevant call, including the circumstances in which the call ended and address this matter accordingly with the relevant manager.
Thank you for bringing this to our attention.
Warm regards
Nicole
I would like to express my sincere… to Mr Ram
I would like to express my sincere expiration for Mr RAM for his excellent support with our Dubai holiday booking. He was extremely helpful professional patient and genuinely very nice guy he guided us throughout the booking process answered all our questions and make sure everything was arranged smoothly. Thanks to his excellent service and friendly approach we had a fantastic holiday in Dubai and truly enjoyed our experience. Mr RAM is a great asset to teletex holidays and deserve recognition for his and outstanding customer service we would definitely recommend his service to others thank you Mr RAM for making our Dubai holiday such a wonderful experience.Thank you so much for your help. I really appreciate.💖
Regards Mr& Mrs Kasuji
10 July 2026
Unprompted review
Reply from Teletext Holidays
Thank you, Mr & Mrs Kasuji, for your wonderful review! We’re delighted to hear that Ram provided such professional, patient and friendly service throughout your Dubai holiday booking.
It’s fantastic to know that he guided you through the process, answered all your questions and ensured everything was arranged smoothly. Most importantly, we’re so pleased to hear that you had a fantastic time in Dubai and thoroughly enjoyed your holiday.
We’ll be sure to pass your lovely comments and special recognition on to Ram. Thank you for choosing Teletext Holidays and for your recommendation.
We look forward to helping you with another memorable holiday in the future!
Have an amazing holiday 💖
Nicole
Reply from Teletext Holidays
Hey D
Thank you for your feedback! We’re delighted to hear that Andy provided you with such good service. We’ll be sure to pass your kind comments on to him.
Thank you for choosing Teletext Holidays!
Nicole
The staff were all very helpful and…
The staff were all very helpful and went out of there way to help alleviate any concerns I had.
I would use them again.
24 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Gary
Thank you for your lovely feedback! We’re delighted to hear that our team was helpful and went the extra mile to address any concerns you had.
It’s wonderful to know that you would choose to book with Teletext Holidays again.
We really appreciate your support and look forward to helping you with your next holiday!
Many Thanks
Nicole
Very helpful...
Very helpful...
Had an issue,rang customer support.......
Issue resolved...... thank you...
24 August 2026
Unprompted review
Reply from Teletext Holidays
Hey John
Thank you for your great feedback! We’re delighted to hear that our Customer Support team was helpful and able to resolve your issue.
We really appreciate you taking the time to share your experience and thank you for choosing Teletext Holidays!
Many thanks
Nicole
Very helpful and patient.
Very helpful and polite. Krishnan was patient with our last minute booking, providing alternatives, giving us time to look at them, and calling back when he said he would. He helped us every step of the way in the booking process,and was very honest and reassuring.
23 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Carol
Thank you for your wonderful feedback! We’re delighted to hear that Krishnan was helpful, polite and patient while assisting with your last-minute booking.
It’s great to know that he provided different options, gave you time to consider them, kept his promise to call you back and supported you throughout the booking process. We’ll be sure to pass your lovely comments on to Krishnan.
Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!
Nicole
Stay away from them!
First of all, we had misleading conversations- was told we were saving £200-300 but we went on actual website after that, we paid extra. We weren’t told who our provider is until we paid. Calls are recorded which is great so we were told slides were included in our package, turns out we have to pay extra . We tried speaking to manager, none available?! Would not recommend
24 August 2026
Unprompted review
Reply from Teletext Holidays
Hi Emily
We’re sorry to hear that you were disappointed with your booking experience and that you feel the information provided regarding the price and what was included in your package was unclear.
We take concerns regarding information provided during the booking process seriously. Our support team will contact you directly to review the booking and the points you have raised, including the pricing and facilities you understood to be included.
We apologise that a manager was not available when you contacted us and appreciate you bringing your concerns to our attention.
Warm regards
Nicole
Great price and service.
Really happy with my holiday booking. Krishna was polite, friendly, and extremely helpful throughout the process. He found me a fantastic deal and made everything so easy.
Great service, thank you, Krishna. Highly recommended.
23 August 2026
Unprompted review
Reply from Teletext Holidays
Hey Anon
Thank you for your fantastic review! We’re delighted to hear that Krishna was polite, friendly and extremely helpful throughout your booking and found you a fantastic deal.
It’s wonderful to know that he made the whole process easy and straightforward. We’ll be sure to pass your kind comments on to Krishna.
Thank you for your recommendation and for choosing Teletext Holidays. We hope you have an amazing holiday!
Nicole
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