Telenor Sverige Reviews 

I cancelled my subscription of fixed broadband and TV with Telenor, the 21st of January. I had paid for the services to the 28th of February and I was clear that I wanted the services to be up n running until then. The 21st of February Telenor shut down my services. After 2 hrs of telephone queuing in Telenor customer service line and having been connected to 3-4 customer service/support representatives I was told that they could´nt reconnect me and let me keep the services to the 28th of February, an additional week. Now I have no Internet and TV connection. Thank you very much Telenor. I have a lot of other services with Telenor, a number of telephone and mobile internet subscriptions in my company. Telenor, you can kiss them goodbye too. I have never been so mistreated and I never want to do business with you again. This is an example of very bad business acume

GUYS ARE YOU SERIOUSLY GOING TO IGNORE THE FACT THAT I BOUGHT AIRPODS AS A PRESENT FOR CHRISTMAS AND THEY WERE NO AIRPODS OR WHATEVER IN THE BOX??? YOU JUST STOLE MY 2000 SEK! DO YOU WANT TO TELL ME THAT I PAID 2000 SEK FOR AN EMPTY BOX? REFUND! MY! MONEY!

Queue time + 45 min. When you finally get through they don't provide full service - and then they put you in another queue for 45 min. They don't respond to emails either.

very bad communication with customer service, what they make commitment on call center and what they give you..
call center promise package 819 Sek
got invoice 967 sek..
what the heck...

I have had contact with their technician because my internet connection was constantly slow - I was paying for 200/200 but my download was 100 and upload 6. Spent 45min waiting for someone to pick up the line, for that person to tell me that it’s probably the plug or my router and they can’t do anything about that. Good thing I have to pay 400sek per month! After this I urged my landlord to bring also other providers into the building - this was easier than getting help from Telenor.

I then sent an email to them wanting to cancel my subscription and never got a reply. I have been calling for 10days now to cancel and I wait for 1hr 30min on the line until they cancel the call. I can’t even get rid of them!

Trying to get my internet connection (collective subscription) activated already for a month, but nothing is happening

Gave me a great deal, have had no issues and quick to answer on support line!

I've had bad experience with others such as Telia, Ownit, Bahnhof.

Really bad costumer service. I had to wait for 2 hours with a call to cancel my subscription to Telenor. Nobody ever answers, and if they do they will reconnect you to another line, and then you will have to wait for several hours again.

Got a better deal on broadband and TV from a different supplier and called to cancel my subscription.
First I had to wait 55 minutes to get through! Second - I was told I was wrong! No one are better! After insisting on termination for 10 minutes the line was cut. Second time was the same. I was wrong and the line was cut. Believe it or not Same the third time. The fourth time, and after a week, I finally got hold of someone who accepted I wanted to terminate. 3 hours of my time wasted and a week late I finally got out.
Interested in getting in again later - nahhh, dont think so.

Reply: No, in a telecom company you would think the line shouldn’t be cut three times. You would equally think the customer should not wait 55 minutes on the phone to get through! Others can figure out to call back. Thirdly having to argue for a total of 42 minutes to convince Telenor that I really want to terminate the contract before getting a confirmation is nothing but ridiculous

Not Recommended at all.
Very bad service.

Avoid at all costs getting a broadband from telenor. The service is constantly disrupted, and when you finally decide to call technical support you end up spending ages to get to the right person because they have the most idiotic menu system existing on earth. This is a company which does not care about their customers, they just want to take your cash without providing a proper service.

Very very bad experience ! I have received the router after two weeks order. But there is no SIM card in the package, how can I use the mobile bredband???? Why don`t check before delivery !!!!!

I have only had good experience with Telenor the best network, mobile data, company you can trust telenor, and i have unlimited mobile data 4G network and it works super good.

Worse company. Good advise, go to other company here you don't get help at all, bad customer service!

One of the worst companies i ever dealt with !!
My wife's phone was stolen
And we went to the police and did a report
They give us a. Paper showing up thar the phone is stolen
So telenor can give us a new one because we paid for the insurance !!
We sent them the police report we email them and we call them hundreds of times !! We even went to their office 6 times .
After 3 months of waiting
They said " we can't give you a new one " that easy .
We just have to suck it up and keep paying 1600 kr every month for a stolen phone !!!!!!!!!
Shame on you telenor
Worst service ever
I've been in France Italy Spain Finland Portugal Belgium Germany .... And i never saw such a bad company 🤯
I'm wondering how those the swedish government allow them to keep working .... The reviews in this website is the best prouve about what I'm saying ...

French customer living in Sweden. We signed for internet via Telenor (via telejacket) the 26 April this year. To date we still don't have any connection. The customer service is useless, the only answer we had was it's difficult to connect via telejacket... Yeah nice man... After that omdöm, I will go to Telia, maybe they could provide me something!

Telenor is not good company and deal with Telenor is not easy, it will take too much energy and time and very bad service. We ordered the router and after 10 days I didn't get the router I called them and asked them they told me the router is in post way, I called to post office and ask them where is router , the post office said the Telenor send os order to bring you a router BUT Telenor didn't send us router yet, I called to Telenor again and told them the post office didn't receive any router to bring for me and Telenor employer said oh er forgot to send the actual router , after two weeks I get 7 router from post, which was heavy to carry 7 routers from post office to home and weird , after one week I get 6 letters in my post box that you should send other 6 routers to Telenor in two days otherwise we will charge you so much.
I am not happy with Telenor!!!! VERY VERY BECARFUL WITH TELENOR!!!!

Very bad Technical problem solving which is unacceptable in the current situation where everyone is working from home. and they hang up when i keep calling to update me on my case which is pathetic move. would definitely not recommend this company.

They managed upsale me a bigger package that I needed. I called to cancel and that was that. A month later I get an invoice for a cancelled service that I have not used for the coming 3 months. After speaking with 5 different people that were bouncing me around their departments they still did not want to cancel the ridiculous invoice "because there is no evidence that you cancelled". Now waiting from call recordings to get this right.

1: First router didn't arrive until we called them multiple times and then after 1 month it arrived.
2: The router in question didn't work and we had to call them multiple times to order a replacement.
3: the new router took almost a month again to arrive so we bought a new one from a local store and it worked great without any problems except the usual telenor bad networking that disconnects you about every other hour.
4: We got over 3 months for free because of their unacceptable customer support and delivery time but we got billed for it anyways the next month.
5: The monthly fee is not the same as in the bills (for their advantage ofcourse).

I literally don't have any other viable choice because I live in a small town and my building don't have fiber yet and all the ISP is shutting down their ADSL. I would have cancelled the contract right away after my first bad interaction with them over the phone when the router didn't arrived as promised.
Do not recommend this for anyone, stay away from this ISP.

EDIT: Forgot to add that today I've been privileged with 1mb/s speed for hours while paying for 12-24 mb/s. I can only watch streams on 480p today.