I am very satisfied with Telenor. Everything has been easy and clear from the beginning. The SIM card and my new phone were delivered very quickly. The network quality is excellent, and the internet... See more
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Yesterday I bought a phone from the Bilka Randers office. The young man who served me (a tall, young blond guy) was extremely knowledgeable and even though I was unable to buy the phone on installment... See more
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I had internet from Telenor for 2 years. Lately, the 5G service became quite unreliable in my area of Aarhus, speeds unstable and connection to tower as well. Technical support told me the... See more
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Jeg har være heldig idag. Blev hjulpet af Saad med en del problemer jeg havde med mine devices. Saad Rafi viste en meget positiv attitude. En fantastik ansigt udadtil for Telenor.
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Company details
Written by the company
Vores kundeservice sidder klar til at hjælpe dig mandag til fredag fra kl. 8-20, hvis du har spørgsmål til et af dine produkter eller brug for vejledning.
Kontaktoplysninger
Written by the company
Om Telenor
Netværk i verdensklasse
💙 Mere end forbindelse. Mere tryghed.
Hos Telenor arbejder vi hver dag for at gøre teknologi nemmere og mere tryg. Derfor får du ikke kun mobil- og internetløsninger med stærk dækning. Du får også hjælp og digitale sikkerhedsløsninger, der kan gøre hverdagen lidt tryggere.
Som kunde har du blandt andet adgang til Telenor Tryghedspakke, som hjælper med at beskytte mod digitale trusler, svindelforsøg og falske hjemmesider.
Det betyder blandt andet:
🛡️ Ekstra beskyttelse i din digitale hverdag
📱 Fleksible mobil- og internetløsninger
💙 Hjælp og support, når du har brug for det
Tak fordi du deler din oplevelse med os på Trustpilot. Din feedback hjælper os med at blive bedre og skabe endnu bedre kundeoplevelser.
Du kan læse mere om vores mobil- og internetløsninger samt Telenor Tryghedspakke på telenor.dk.
De Bedste hilsner
Telenor 💙
Contact info
Skelagervej 9, 9000, Aalborg, Denmark
- 72100100
- kundeservice@telenor.dk
- www.telenor.dk
3.8
Great
44K reviews
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Excellent customer service no doubt.
14 January 2026
Reply from Telenor Danmark
Thank you so much! 🤩✨ We’re thrilled to hear you had an excellent customer service experience - that’s exactly what we aim for every single time 🙌
Wishing you a wonderful evening 🌙✨
Kind regards,
Rosa, Telenor
Very fast delivery 👍
13 January 2026
Reply from Telenor Danmark
Yeeeees Mostafizur!🙌
That's so great to hear!🤩
I really hope that you enjoy your new hardware📱, i'm glad that delivery was fast⚡
Kind regards,
Christian, Telenor💙
I tried to buy from other site too but…
I tried to buy from other site too but they didn't allow to buy but when I went to tenenor they gave me in a minute. So very much thankful to telenor
9 January 2026
Reply from Telenor Danmark
That’s amazing to hear! 🙌💙 When other places say “no”, we’re pretty happy we got to step in and turn it into a big, quick “yes!” for you. If we made the process smooth and stress-free, then mission absolutely accomplished 🚀✨
Thanks a lot for sharing your experience!
Wishing you a wonderful evening 🌙✨
Kindest regards,
Rosa, Telenor
Fast delivery and great service
I ordered an iPhone 17 and it was delivered the very next day. Everything went smoothly from ordering to delivery. The phone arrived in perfect condition, well packed, and exactly as expected. I’m very satisfied with the service and overall experience. Fast, reliable, and hassle-free. Highly recommended!
6 January 2026
Reply from Telenor Danmark
Thank you so much for the great feedback💙
We’re really happy to hear that everything went smoothly from order to delivery, and that your iPhone 17 arrived quickly, safely, and exactly as expected📦
Thanks for the recommendation💌🤝
Kind regards,
Camilla, Telenor
super service
8 January 2026
Reply from Telenor Danmark
Tjek, Abdullah!✅
Mega nice at høre, at vores service har været god 😎- det er lige det jeg godt kan lide at høre🤙
Og mange tak for de fine stjener!🌟
Rigtig god dag til dig❄️
Venlig hilsen,
Christian, Telenor💙
Good service
24 September 2025
Reply from Telenor Danmark
Hej Anuradha👋
Hvor er det dog dejligt at høre, at du synes vi har god service!🙌
Jeg takker i hvert fald mange gange for den fine anmeldelse🌟
Rigtig god dag til dig❄️
Venlig hilsen,
Christian, Telenor💙
I have bad customer experience
I have bad customer experience. The shop salesman is kinda rude.
6 January 2026
Reply from Telenor Danmark
Thank you for sharing your feedback 💙
We’re sorry to hear that your experience in the shop did not meet your expectations — that’s certainly not the level of service we aim to provide 💔
If you would like us to look into this or need further assistance, please feel free to email us at socialemedier@telenor.dk, and we’ll be happy to help 💌
Have a nice evening 💙
Amalie, Telenor
God service
5 January 2026
Reply from Telenor Danmark
Du fik da lige tændt for party-knappen med den anmeldelse Joan🪩✨
For kan man blive andet end i godt humør af at læse om sådan en service? Jeg kan ihverfald ikke💙
Tusinde tak for at dele den med mig herinde, den sætter jeg så meget pris på🥹
Eva, Telenor
Reply from Telenor Danmark
That’s exactly how we like it! 😄
Thank you so much for the wonderful review – it truly means a lot to us 💙 I wish you a fantastic start to the new year! ✨🎉
Best regards
Jonas, Telenor
Taking alot of time to deliver the…
Taking alot of time to deliver the things. In the package or the expected time to deliver the things is 2-3 days but it is taking more than 10 days what the heck? Why you guys are lying??
30 December 2025
Reply from Telenor Danmark
Hello Tek 👋
I am very sorry, that the delivery time has not met your expectations😕 I would really like to investigate a bit into what might have happen. Please write an email to socialemedier@telenor.dk, and i will look into it🧐😅
Have a nice evening!💙
Best regards,
Anna, Telenor
Reply from Telenor Danmark
We’re really happy to hear everything’s working just the way it should. Short, sweet, and spot on – just like good service should be 😉📡
Thanks for choosing Telenor and spreading a little christmas cheer our way 🎄
Wishing you a cozy good evening and a connection as smooth as Santa’s sleigh 🛷✨
Kind regards,
Rosa, Telenor
Reply from Telenor Danmark
Thank you for letting us know💙
We’re really glad to hear you had a very good experience - that truly means a lot to us✨🙏
We wish you a wonderful Christmas🎄❄️🌠
Kind regards,
Camilla, Telenor
Reply from Telenor Danmark
Thank you so much for the kind words 🎄✨ Instant and smooth is exactly what we aim for – like a perfectly wrapped Christmas gift 🎁😉
We really appreciate you taking the time to leave a review, and we wish you a cozy, cheerful and very merry good evening 🌙🎅✨
Kindest regards,
Rosa, Telenor
Reply from Telenor Danmark
Love to hear that! We’re really happy you like the service and the overall experience – that’s exactly what we aim for 🙌 As they say, if it ain’t broke, don’t fix it 😉
Thanks for taking the time to share, and have a great evening 🌙
Kind regards,
Rosa
These are scammers
These are scammers who work in tandem with Alectum. They simply take people's money.
18 December 2025
Unprompted review
Reply from Telenor Danmark
Hi Denys👋
Of course we are not scammers❌ - it seems like you have had a really bad experience, which is very unfortunate🤕
It is correct, that if the bills🗒️ isn't paid at Telenor for quite a while, we (after several reminders) sends the account to Alektrum
But that's ofcourse the last thing we want to do, which is why we also send reminders on both sms📱 and email, before sending til accont to Alectrum
Have a good day☀️
Kind regards,
Christian, Telenor💙
Reply from Telenor Danmark
YAAAAY! 🥰
I know the feeling of getting a new phone, it is litterally the best! 📱
Thank you very much for the beautiful review, I hope you get lots of christmas-joy with the new phone🥰🎅
Have a great holiday!
Best regards
Mathias, Telenor 💙
Reply from Telenor Danmark
Yayyy, Mitko 🥹
How amazing to hear 💙 Thank you for the kind words!
Have a nice evening 🙌
Amalie, Telenor
Hope this time I won’t have to deal with this company anymore.
I returned both of the routers to the shop that you have in Rødovre centrum. Both of the routers were returned day 11 of December arround 16:00.
Please do not disturb me anymore with messages saying that I will have to pay, because of this. And if I try to call I have to stay in line for 2 hours in order to speak with somebody.
All of this cause you guys, can’t do a decent work. Do your work properly please.
Check with the guy from Rødovre centrum and get your things together guys.
Best regards
Nader Ramadan
10 December 2025
Unprompted review
Reply from Telenor Danmark
Hi Nadar 🙋♀️
Thank you for taking the time to share your experience.
We’re very sorry to hear about the frustration this situation has caused you 🙁 That is certainly not the experience we want for our customers. If you returned both routers to our Rødovre Centrum store on December 11th as described, we apologize if this has not yet been correctly registered in our system.
You’re very welcome to contact us directly by email at socialemedier@telenor.dk if you would like us to take a closer look at your account and help resolve this matter 📧💙
Have a nice day 💙
Kind regards,
Amalie, Telenor
I am happy with the representative who…
I am happy with the representative who offered the deal but I am not happy with network service about activating the sim without sending the simcard to me
11 December 2025
Reply from Telenor Danmark
Thank you for sharing your experience with us💙
We’re really glad to hear you were happy with the representative, but we’re sorry for the frustration around the simcard activation. It definitely shouldn’t feel like the simcard is activated before you even receive it.
If you’d like, we’re more than happy to take a closer look at what happened and make sure everything gets back on track for you. Just reach out to us at socialemedier@telenor.dk, and we’ll help you sort it out🙏✉️
Camilla, Telenor
I would give them 0 stars if I could
I would give them 0 stars if I could. We have fiber internet, and during the day the download speed is high over 200 Mbps. But in the evenings—especially after 8 PM—the speed becomes completely unpredictable. Sometimes it’s around 100 Mbps, and a few seconds later it drops to 5 Mbps or even less.
We called customer service, but they said they can’t see any issues because right now the connection looks fine, and that we need to call when the speed is slow. The problem is they don’t answer the phone after 8 PM when the issue actually happens. They told us to reset the router, but that doesn’t help.
I used to be with Hiper, and they fixed problems very quickly. But Telenor doesn’t seem to care at all. Probably I should get back to HIPER.
10 December 2025
Unprompted review
Reply from Telenor Danmark
Hi Mehrdad 😊
I am sorry, if you experience a shifting speed on your internet connection 🤔
I think, that you should reach out to our Support again on 72 100 100, or I can book a time for a call, when you are home and by the router, if you send me an e-mail on socialemedier@telenor.dk 📱🤝
A lot can affect your connection, both number of devices, placement of the router etc.
I think we should investigate further together, so do not hesitate to reach out 💙
Best regards,
Linda, Telenor
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