The Telegraph Reviews 

1,064
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, most reviewers were let down by their experience overall. People frequently complained about unexpected charges following free trial periods, alongside remarkably steep, sudden price increases for annual auto-renewals that arrived without warning. Consumers also faced major difficulties when attempting to cancel their subscriptions, as direct online management options were entirely missing and reaching support required frustrating phone calls. Some reviewers were happy with the customer service team, explaining that patient representatives quickly resolved complex billing complications and successfully processed requested refunds. These helpful staff members skillfully guided individuals through unexpected renewal disputes, contract confusion, and account cancellation procedures.

What people talk about most

Subscription

Consumers find subscription to be negative, reporting unexpected charges and difficulties with auto-renewal... See more

Cancellation

Reviewers mention negative feedback about cancellation, noting that the process is frustratingly difficult... See more

Price

Customers consistently report severe dissatisfaction and frustration with unexpected price hikes upon... See more

Payment

Reviewers highlight negative aspects of payment, expressing deep frustration over unexpected charges and... See more

Customer service

Clients share negative opinions on customer_service, noting that the overall process feels obstructive and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more

Rated 1 out of 5 stars

corrupt and immoral. Forced change from puzzles to all access. I do not and would not read the telegraph. These Actions show the level of integrity by this organization. That these Actions are leg... See more

Rated 1 out of 5 stars

Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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1.3

All reviews

(1,064)

127 reviews in the last 12 months

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Rated 1 out of 5 stars

How to lose customers

Like so many other reviewers I subscribed to the trial period but found it very difficult to cancel. I have not used their service but have been charged for it and tried in vain to find an email link to allow me to cancel (apparently you have to make a phone call). I used to read the Telegraph in print form but now I want nothing to do with it. I will never read the Telegraph again in any format.

10 September 2025
Unprompted review
Rated 2 out of 5 stars

Increasing censorship of comments.

I have been reading the DT for quite a few years.
I like to comment but it has become increasingly difficult to navigate the ever growing minefield of expressions, words and phrases, once commonplace to our parents, without have one’s comment removed.
This is entirely arbitrary on DTs part as they censor without any explanation as to why.
The staff writers, deliberately or otherwise, write clickbait articles guaranteed to elicit a strong response, but when the censors get them they delete.
What is the point of commenting if one is just going to agree? Another commenter who regularly submitted intelligent responses (I didn’t always agree with her, but isn’t that the point of debate?) has recently cancelled her subscription.
I, unlike many commenters, never ever applaud enthusiastically at the killing of innocents in conflicts bur seemingly to do so is perfectly acceptable if it complies with censorship rules.
I have been banned again but I have absolutely no idea why.
So today I am cancelling my subscription.
Perhaps DT are aiming to filter out all comments which don’t agree with the narrative.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Censorship of viewers comments

After a bad expereience last week I was curious if it was me and I hadnt fully understood the community guidelines. Despite rewording my comment serveral times, careful with any word that could be taken out of context and reposting my comment on Starmer. Low and behold it was removed again after 12 minutes. Now Im perplexed until I googled The Telegraph comments AI where i discovered moderation is subjective and it evens says its difficult to remain neutral. So I'll tranlate if you have a opposting view its not welcome. Only echo chamber views allow. So much for freedom of speech and expression.

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, not even an email to say my subscription would be renewing, then a whopping charge for the whole year.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculously hard to cancel

Ridiculously hard to cancel. I've been a subscriber for five years but I can't go through the hassle of calling them every 12-months to haggle the price down.

Every time it renews they try and charge me some absurd amount - £149 most recently. If you call you can usually negotiate it down to something between £30 - 50.

However, I really can't be bothered doing this anymore so have just decided to cancel.

You will call and be met by some incredibly pushy salesman, who'll constantly try and offer you a new price to stay.

They're essentially trying to rip-off loyal customers and I'm not willing to go through their farcical process anymore.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel

Impossible to cancel a recurring US subscription after teaser period, apparently by design. Email notifying you of imminent renewal is from a do not reply email address and the online cancellation process results in a technical error message regardless of which platform or browser you use over multiple days. Only telephone number given is a UK number with reports of lengthy hold times. I’ve been the victim of “roach motel”subscriptions before but the Daily Telegraph really takes the cake. This practice is bordering on fraud.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service ever!

Worst customer service ever!! Have to call up to cancel - on the live chat the person took forever to respond and then left the chat. When I called up, I just heard background noise for ages, someone spoke to me for 2 minutes and just hung up too!!! What a joke!! It’s like they’re trying to scam me so that I can’t unsubscribe

15 August 2025
Unprompted review
Rated 1 out of 5 stars

disgusting article by Elenor mills

what a traitor to our royal family. no better than Harry himself. if you think the Royals should "welcome him back because that's what families do" . NO THEY DONT. I don't know what fairytale world Eleanor mills lives in but she could do well to remember what that famous Kipling said . the leopard can't change its spots. think again.
I won't be buying this paper again.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Cancel your free trial, they're thieves.

Signed up for a 'free trial' of their puzzles at some point... don't even remember doing it. Can't have played it more than once and stupidly forgot to cancel the trial. Been charged £50 for a year. Cancelled it now (a month too late!), went through loads of 'Offers to stay' that took it down to as little as £5 for a year. Feel royally mugged off by the Telegraph. not impressed, and would not recommend

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Don't trust their Readers' Comments…

UPDATE
The Telegraph were so desperate for Readers, they begged me to come back. Fair enough. Some articles are good. Yet, I immediately discovered that I'm not allowed to post comments – because I don't pass their "Tory Supporter" censorship rules. FO, Telegraph. Hopefully, like the rest of the MSM, you'll soon be a bad memory.

Don't trust their Readers' Comments section. If you're not 'on message' your comments will be deleted and, eventually, you'll receive a permanent ban. This is "free speech" Telegraph style.

They do have some good articles and, recently, have done some good investigative journalism. But, never forget, they're still part of the MSM and don't practice what they preach on free speech.

25 July 2025
Unprompted review
Rated 1 out of 5 stars

If you subscribe you should cancel soon…

If you subscribe you should cancel soon and they’ll offer you it for almost free so they can keep feeding you their pro war propaganda and substandard journalism which is mainly their own writers having a real life experience and being shocked by it. Even almost free I had to give it up

15 October 2024
Unprompted review
Rated 1 out of 5 stars

A good newspaper ruined by a…

A good newspaper ruined by a subscription method that is verging on the fraudulent. You can't cancel auto-renewal online, so I had to go through an inquisition by phone to cancel it. Having seen other comments about the Telegraph's access to bank accounts despite cancellation, I have turned off the pre-authorisation (direct debit) on Paypal.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Issue Resolved Promptly — Appreciated the Professional Response

Following my initial negative experience with an unexpected €19.99 subscription charge, I was contacted directly by Freddie Hextall from The Telegraph Subscriptions Team, who handled the situation with professionalism and clarity.

While I was initially frustrated by the lack of upfront communication and difficulty finding contact information, I appreciate that Freddie not only cancelled the subscription immediately but also issued a partial refund as a goodwill gesture, even though it was technically outside the standard refund window.

He also took the time to explain how the subscription was initiated, outlined the billing structure transparently, and acknowledged my feedback about the website's contact process — which I hope will lead to genuine improvements.

This level of personalised follow-up and accountability goes a long way in rebuilding trust. I want to thank Freddie and the team for their swift and respectful resolution of the matter.

I was charged €19.99 by Telegraph Media Group for a subscription I never knowingly signed up for. There was no warning, no prior notice, and certainly no clear consent on my part.

What makes it worse is the deliberate lack of transparency — trying to find an email address or a way to contact customer service on their website is like going in circles. It’s clearly designed to frustrate you into giving up, which is exactly what happened to me.

This kind of silent charging without consent and opaque cancellation process is deeply unethical. I expected more from a reputable media outlet — not to be tricked into recurring payments with no easy way out.

Avoid.

15 July 2025
Unprompted review
Rated 1 out of 5 stars

Beware Auto Renewals!!!!

Last year, I paid about 30 pounds for the annual Telegraph subscription. This year, it ballooned to 199 pounds. It automatically renewed to that amount, without any email letting me know this would happen. The paper gives a phone number for support, but being overseas this doesn't help me at all. They don't even offer an email. Be very, very careful with these auto renewals; if this isn't fixed to a reasonable rate I will cancel the subscription. Also know I've been a subscriber for a few years now; it's interesting how they treat their customers.

12 July 2025
Unprompted review

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