TEKshop Reviews 

1,198
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordered products arrive remarkably quickly, function completely as expected, and offer fantastic financial savings compared to shopping with other standard retailers. Consumers also appreciate the exceptionally helpful customer support team and the secure, robust packaging that ensures delicate tech items arrive safely. However, some people mentioned noticing minor cosmetic scratches, small blemishes, or slight packaging wear on their newly delivered electronics. A few reviewers also encountered occasional technical glitches, hardware problems, or minor delivery delays caused by external shipping couriers.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items arrive in pristine condition and look... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals within... See more

Price

Clients share positive opinions on price, highlighting that the costs are very reasonable and often... See more

Service

Customers report widespread satisfaction and praise the efficient service. Consumers highlight helpful staff... See more

Quality

Consumers find quality to be positive, noting items arrive in pristine condition and look completely brand... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely flawless — like brand new! I bought a refurbished Lenovo Yoga from TekShop and I am genuinely amazed. It arrived in perfect, pristine condition — not a single scratch, mark, o... See more

Company replied

Rated 5 out of 5 stars

Danny at Tekshop was brilliant. After having had a bad experience on e-bay with a private seller aka scammer I was worried about getting another second hand laptop but Tek Shop were totally profession... See more

Company replied

Rated 5 out of 5 stars

Easy web site. We went for the new option with no box. Great value. Laptop was absolutely brand new. Small issue with the delivery company, not TekShop. And what an absolute pleasure to speak to a gen... See more

Company replied

Rated 5 out of 5 stars

Bought the Acer Predator Helios 16 PH16-72 and it was a GREAT laptop at an AMAZING price. I was unsure at firsr but ever since I haven't regretted it even once for the past 5 months. Recently had an... See more

Company replied


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Electronics Store
  5. Used Computer Store

About TEKshop

Written by the company

Girl in a jacket

TEKshop is a well-known and long-established, independent online retailer offering some of the very best electrical deals to consumers at amazingly low prices.

TEKshop is a family business with over 10 years of experience trading on eBay and Amazon. We aim to offer a wide range of IT equipment and electronics to both home and business users.

TEKshop has gained a commendable reputation for providing quality branded electrical goods, as well as outstanding, industry-leading customer service. This has led to us launching our own online store, our own shop where we can provide the best deals possible and have a little extra flexibility in how we list our goods.

--- Our Current Partnerships ---
HP Business Partner
Lenovo Partner
Dell EMC Authorised Partner
Acer Authorized Partner

--- Business Hours ---
Monday - Friday, 9:00 - 17:00
For any customer support queries, we aim to reply within 6 business hours. Please note, any queries made on the weekend will not receive a reply till the following Monday.

--- Shipping Details ---
Our Couriers: DPD, Royal Mail

All Laptops, Desktops, AIOs, Projectors, Components are shipped DPD Next-Day Delivery, Free of Charge.

Any orders purchased before 2:00 PM (Monday-Friday) are despatched the same day.

--- Contact Details ---
Phone: ‪0115 654 7734‬
Email: Info@TEKshop.co.uk
Whatsapp: 07 565 575 585

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,198)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Item did not arrive unfortunately

Item was sent royal mail first class and by over a week unfortunately it had not arrived. Disappointing although customer service did promptly refund me.

15 September 2025
TEKshop logo

Reply from TEKshop

Ever so sorry again for the trouble caused by this - it doesn't happen often but on occasion an order sadly goes missing! Mark @TEKshop

Rated 1 out of 5 stars

Decided to go back to using Currys as…

Decided to go back to using Currys as the Tekshop idea of grade A is my idea of grade C, rubbish store.

Respone to Mark I did come back to Tekshop and very unhelpful. I was told grade A would have marks and scratches. Currys laptops are always perfect!!!!

31 March 2025
TEKshop logo

Reply from TEKshop

Hello Steve, sorry to hear that you're unhappy, however we're unsure as to why you've left this feedback and haven't contacted us once in the six months it's been since you made this purchase? Thanks in any case for choosing to shop with us! Mark @TEKshop

[EDIT]

I'm sorry to hear you're still unhappy. We notice you've also left Currys a 1* feedback yesterday, and also that almost every review you've left has been 1*.

We sell both new and refurbished products. Grade A is a refurbished product, and we're clear on all platforms that it's refurbished and will have marks and blemishes. We understand that grading can be subjective, but we're comprehensive in our documentation and make this clear throughout the purchase experience.

Unfortunately on this occasion you're not happy with the product, but to everyone reading this review, please consider the serial nature of this customers reviews, and also that the customer chose to leave this over 6 months from their purchase with us. If anyone ever has an issue with their Grade A refurbished product, please get in touch with us and we're always happy to help, as evidenced by the almost entirely 5* feedback that we receive.

Once again, thank you for the feedback.
TEKshop.

Rated 5 out of 5 stars

5 stars in all aspects

I purchased a Dell laptop which did not suit my requirements - Tekshop co-operated and allowed me to return it with a full refund. I proceeded to purchase another laptop [Asus Zenbook] from Tekshop. I am very satisfied with the Asus laptop. Customer service and comunication with Tekshop was excellent.

18 September 2025
TEKshop logo

Reply from TEKshop

It's a pleasure, thanks for chooseing to shop with us! Mark @TEKshop

Rated 5 out of 5 stars

Straight forward purchase.

Straight forward purchase.
Fast dispatch and next day delivery.

17 September 2025
TEKshop logo

Reply from TEKshop

We appreciated your support, thanks! Mark @TEKshop

Rated 5 out of 5 stars

Great customer service and product

Got a Lenovo Yoga, works perfectly well , got some scratches but apart from that looks brand new! Really happy with it. Customer service is excellent too, Danny has been really helpful and professional. Thanks a lot, would definitely recommend!

19 September 2025
Unprompted review
TEKshop logo

Reply from TEKshop

Great to hear, thanks! Mark @TEKshop

Rated 5 out of 5 stars

Great customer service

I ordered a Cat B laptop and the cosmetic scratches were minor so this is a great option for those looking to save money.

Unfortunately the laptop was faulty, a problem I later found some other users had reported on the same model (ASUS) so this was not a Tekshop problem. The important thing here is that Tekshop were responsive, offered to help troubleshoot and when I decided to return, arranged the postage and refund quickly. This is the reassurance you need with any company but especially when buying refurbished. So I will certainly consider buying from them again in the future.

8 September 2025
TEKshop logo

Reply from TEKshop

Thanks so much, Mark @TEKshop

Rated 5 out of 5 stars

Excellent after sales support and personal touch

Our delivery was a couple of days late, the guys at tekshop were immediately calling back and offering to sort it out if the product didn’t arrive. Really proactive. The package did arrive a couple days later, and a couple of days after that tekshop called again to make sure their package had arrived…great after-sales support!

26 August 2025
TEKshop logo

Reply from TEKshop

Sorry for the trouble, thanks for your understanding and of course for purchasing from us! Mark @TEKshop

Rated 5 out of 5 stars

Great website. Great delivery. Great service

The website was clear and easy to use and the product was delivered exactly when scheduled. It was exactly as described. I needed some documentation regarding the order and that was provided on the same day.

28 August 2025
TEKshop logo

Reply from TEKshop

Thank you so much Paul! Mark @TEKshop

Rated 5 out of 5 stars

10/10 Brilliant service

Brilliant service, fast delivery and great product - 10/10 definitely will be using them again :D

2 September 2025
TEKshop logo

Reply from TEKshop

Fantastic to hear, thanks so much! Mark @TEKshop

Rated 5 out of 5 stars

Great product and excellent service...

I needed a new laptop but couldn't find one with the exact specs I wanted. I contacted Tekshop through their eBay account and asked if they would be prepared to customise one of their eBay offerings to suit my requirements. They were very helpful, agreeing not only to double the memory to 32Gb and to install a 2Tb SSD instead of the 1Tb drive the machine came with. They also charged me a very competitive price. The laptop was delivered the next day in excellent condition and works flawlessly. Naturally, I'm very satisfied with my purchase and especially with the quality of service I received. I can recommend this company without hesitation.

24 July 2025
TEKshop logo

Reply from TEKshop

That's fantastic to hear, thank you so much! Mark @TEKshop

Rated 5 out of 5 stars

TEKshop is a great company to do business with.

What a great company to do business with, only have the utmost respect for Danny who made my Acer Chromebook order and delivery straightforward and simple as usual.

Excellent products at very,very competitive prices, with being hands on in Information Technology (IT Department) the products have to be the best, with fast safe delivery most critical as well.

If you want the Best, I would use TEKshop.

28 August 2025
Unprompted review
TEKshop logo

Reply from TEKshop

Most appreciated, thanks very much! Mark @TEKshop

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