Tefal Reviews 

Purchased a steam generator iron in June 2025. After a few uses it started cutting out and the water level warning light comes on even though the tank is full. After sending them videos of the problem occurring they arranged to have the iron taken away to be repaired. 2 weeks later it arrived back. When I plugged it in it was doing the same thing. I reported this to them and after weeks of me chasing them up for a response, and their operators saying they were escalating my issue, still didn't get a response. Eventually I got to speak to a supervisor, then the supervisors boss, I said I wanted to excersise my consumer rights of 2015 and wanted a replacement or a full refund. I was told they wanted the iron sent back again so they could confirm the fault and that they would revert back to me. Another 2 weeks later I recieve an email from their repair company saying that the machine needed parts and that they would be in touch when the parts were in. Tefal are now saying they couldn't find a fault but were ordering spare parts just in case. They must think I'm stupid. I have told them I just want a full refund. I will post the outcome of this sorry saga.
I have never experienced customer services as bad as what Tefal are dishing out. All the other reviews say it all. Don't know how this company is still trading. BUYER BEWARE COULD NEVER BE MORE RELEVANT.

My next order hasn't arrived, even though the tracking number says it's been delivered. This is the third time I've had a problem with a shipment. Avoid this company.

My smart kettle Tefal, bought a year ago, started to malfunction. It turned on by itself or did not heat the water completely. Tefal customer service offered to repair the kettle and live without it for 15 days or just give a discount on another one, although I bought it from Argos and it has a 2-year warranty. I am very disappointed.

Recently ordered the Ingenio pan set. Yodel lost my order. When I complained about the delay in delivery, Tefal asked to give more time to the delivery company to find it. Just under 3 weeks later I received my order. I should not have been made to wait while Yodel try to find the goods. The customer service should have immediately sent out a replacement. No compensation, just sorry for the inconvenience. I wrote a review for their website, giving my opinion of customer service and the pans. This review was rejected because it didn't fit the criteria. In other words they didn't like the bad review. Tefal are censoring their reviews. Quite a few reviews on trust pilot are having bad experiences with customer service. When buying products, it is not just the product that is under review, its the ease of fixing complaints should things go wrong.

We purchased a Tefal 2 drawer air fryer and on first use it cracked our silestone worktop. Tefal refuse to give us a refund as it was over 6 months old, even though this was the first time we had used it. They say they have looked at the fryer and there is nothing wrong with it but something is clearly wrong for it to crack a virtually indestructible worktop! The fryer itself worked but the worktop underneath got so hot you could fry an egg on it!! Tefal are denying all responsibility and will not give us a refund or compensate us for our damaged worktop!! Customer service is just a fob off. Tefal are meant to be good quality but clearly no longer. Will never buy from them again!!

Airfryer been with them for repair a month now. Always a different excuse for not being done. Customer service is non existent. Products not fit for purpose.

A very bad product i bought, the tefal garmen steamer, i must say it's horrible and not at all helpful

Worst customer service I’ve ever encountered
1 Star is too generous
One look at the reviews and seems I’m not alone
89% is shocking
Purchased a cordless vac and seems there’s a recall on the battery
Potentially catching fire.
Filled in online form months ago
No replacement battery received
Contacted customer service via messenger 2 weeks ago, took over a week to respond, I messaged back and 5 days later still no response and still unresolved
A useless hoover that I can’t use
I Won’t ever buy another product from Tefal again
Everyone…
Do yourselves a favour and buy from a company that values its customers
Tefal clearly does not

Awful company. our air fryer broke under warranty, reported it over 2 months ago, i have been fobbed off 5 times telling me the part has come in damaged and they needed to order a replacement part!! 5 times!! unlikely ! i am still chasing and now get no reply from customer services.

I’m thinking of a hard floor cleaner but with this many bad reviews I’m going to Beldray who have nearly five stars!

Without question the worse customer service I have ever received, not even worth 1 star. Purchased their dual airfryer which set on fire inside melting most of the plastic. I sent of product for repair only to be told 5 weeks later that they tested the unit and there is no fault however the unit cannot be repaired as to badly damaged. They would not offer replacement either as tried to say it must be something the user has done. They only offered a discount. I can assure you this is not user error. The customer service has been absolutely shocking. I have asked numerous times to speak to a supervisor which ofcourse never return calls. Was told by the customer service agent he couldn't put through to the supervisor as didnt have a number. I asked to be put through to complaints only to be told the same thing. They just fob you off everytime saying that someone will call which never happens. I would avoid at all costs. I will never use Tefal again.

The worst. They don't actually have any warranty or guarantee on their actual product. What they stand by is a replacement handle and the rest i.e. the actual product is not covered. They obviously do not believe or have any faith in their own products which show when then fail so quickly and do not allow returns either. Their customer service is brutally rude and unacknowledging of how poor this is

Worst example of customer service I’ve ever encountered. Products maybe excellent, but you only find out the true worth of a business when you need help/assistance…would avoid at all costs and Tefal have no idea of good customer service.
Ordered a steam generator iron for next day delivery which never happened. Upon investigation it was determined that the courier company was returning the parcel back to Tefal. I was told that they had not determined what the reason for the return was, however I would need to wait a further seven working days before the return happened and only after this point would they determine whether a refund was possible or if I wanted for the product to be resent. Although problems do occur from time to time in life, in this particular instance it was not of the customers doing yet after purchasing a product in good faith the company failed abysmally in not only not delivering the product despite it being paid for, but making them wait unacceptable period of time for resolution. clearly good customer service is not a priority with this company.

The oven is no good when you cook 2 items over each other. The pie at the top is cooked but the oven chips are not cooked and the you have to cook 10 minutes more so not that clever.

I purchased OptiGrill Elite XL GC760D40 on 22 Sep 2025; delivered a couple of days later. The non-stick coating on the grill plates started to peel within the first two weeks of light use, which was highly disappointing and raised serious concerns about product quality and food safety. I contacted the customer service team on 14 Oct 2025 (3 weeks after purchase). They sent a new plate that arrived ~25 days later. As both plates were faulty, I still was not able to use the product, and I would need to wait at least another 2-4 weeks. I was told that the plates come from France, and that's why it takes almost a month to receive a replacement plate. Then I asked for a refund, but I was told it is not within the 30-day limit anymore, and it is not possible. I reported the fault within 30 days, and they sent a replacement that arrived after a long delay (outside my control).

Under the Consumer Rights Act 2015, Section 22(6), the 30-day clock stops as soon as I report the fault and they agree to resolve it. Now, after around 1-2 months of waiting and not using a product that I paid for, they don't refund my money. The 160£ grill that I have paid for is unusable from the first 2 weeks of light use.

Lovely man to talk if you've got all day. But where's my battery. Why can't they email all the customers awaiting a replacement battery?
I feel sorry for those with only one vacuum cleaner. Luckily my wife collects them for future antique roadshow events.

Iron faulty after careful use, possibly within period of guarantee but we could not access this to verify. Tefal charge £80 to repair, this repair guaranteed only for three months, plus £8 home delivery. Replacement offered and accepted but this iron arrived wet, dirty and damaged. Customer Services ineffective and unhelpful. Management in both UK and France ignored letters. After countless emails, Tefal offered discounted purchase but this offer is available to all anyway so not compensatory. Went on for months, have given up now.

Tefal customer services expect me and my kids to use a soiled grill.

Tefal customer service is one of the worst I’ve come across.
Sent a grill back for repair due to an intermittent problem. Was told there was nothing wrong with it without even watching the video that i recorded. Sent back in a totally inappropriate packaging that had split open and soaking wet.
Whatever the grill was now covered in later crystallised (so not water).
They have it back with them now and are still refusing to exchange it or refund me. Instead I got a lecture about how the company is committed to saving the polar bears. You should be committed to keeping your customers happy as we pay your wages.
To say I’m furious is an understatement.
They are expecting me to use this grill when it’s had a substance poured over it and then crystallised . Absolutely disgusting after sales. You’re an embarrassment to the brand.

I was so pleased with my Tefal X-Force 16.0 Vacuum cleaner. That is, until I was contacted and asked to dispose of the battery as they had proved to be faulty. I was told to expect a replacement in 3-4 weeks. Now, five weeks later, I am still waiting. All emails to customer services are replied to with a bland, scripted message, and I quote, "The recall is handled by a different department, specifically the headquarters in France, so we are unable to provide an exact arrival date.” Unbelievable. Abysmal customer service.

WHAT A TERRIBLE MANUFACTURER!!!!

Their products is absolute JUNK.
Stop working after first use and most importantly their warranty claim website is down so consumers cannot make a warranty.

DISGUSTING BEHAVIOR TOWARDS THE CONSUMERS.

AVOID AS HELL