Good website easy to use. Lovely photos and good product descriptions. T-shirt is beautiful. I already have a number of them and this one is usual great fit, pretty flower print and good quality. I o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was plenty of info online about the dress I bought, so it was not the fault of Ted Baker that it didn't suit me. The model was 5'9" and I am 5'2", so I thought it would reach my knees, but alas... See more
Company replied
The dress itself is beautiful and the fabric feels very high quality. However, for a €350 dress, I was very disappointed with the delivery and packaging. It arrived crumpled up in a cheap plastic bag... See more
Although the product itself was ok the box was badly damaged and as it was bought as a gift it was disappointing. Contacted customer service who did say I could return but they couldn’t arrange a rep... See more
Company details
Written by the company
Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.
Contact info
Gowers Walk, E1 8PY, London, United Kingdom
- customerservice@tedbakerlondon.com
- www.tedbaker.com
3.5
Average
95K reviews
Replied to 49% of negative reviews
Typically replies within 2 weeks
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Delivered quickly
Delivered quickly. Shirt is just as expected. I haven’t worn it yet but it will be great for holidays.
8 April 2026
Unprompted review
Reply from Ted Baker
Hello Lynn,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Somewhat satisfied
The t-shirt was perfect, with no complaints!
I wish the sweater was advertised as a vintage & crewneck style
8 April 2026
Unprompted review
Reply from Ted Baker
Hello James,
Hello,
Thank you for your lovely feedback regarding the t-shirt, we are glad that we could provide you with a high-quality service.
As for the sweater, we will be sure to investigate the advertised images of our sweaters and amend where applicable to ensure there are no misleading images and/or descriptions on our items.
The Ted team
Excellent service
Excellent service, quick delivery and quality product
10 April 2026
Unprompted review
Reply from Ted Baker
Hello Sanjay,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
happy with got a great deal and fit nic…
happy with got a great deal and fit nic dress .
9 April 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Ted Baker delaying a return
I posted a return via Royal mail on 1/4 using the return label provided by Ted Baker but the return is currently being held by Royal mail as they have received a request not to deliver to the address from Ted Baker, the parcel has not moved since 4/4. I contacted Ted Baker but they could not give me a reason for the parcel being retained nor could they tell me when the parcel would be released for delivery back to them. This is unacceptable! The longer this parcel sits with royal mail the longer it will take for my refund to be processed.
9 April 2026
Unprompted review
Reply from Ted Baker
Hello Donna,
We are sorry to hear about the delay regarding your return.
Because your parcel has our pre-paid return label attached, this insures your parcel for any delays and potential losses in transit. Should you not receive your refund by the 14th day of posting it back to us, please contact us at customerservice@tedbakerlondon.com, and we will get this resolved for you right away.
The Ted team
Terrible delivery system
This is not a dig at their clothing as that is very good. The reason for the one star is i paid for express delivery as i wanted to wear the new clothing i ordered for an occasion i went to. However the occasion is over and i am still yet to have my order delivered. It would be quicker to go to their physical shop than to buy online as it is totally dreadful and feel very disappointed.
9 April 2026
Unprompted review
Reply from Ted Baker
Hello Luke,
We are terribly sorry to hear about the delay you have experienced with your delivery.
Please drop us an email at customerservice@tedbakerlondon.com with your order number and a copy of this review, and we’ll be in touch shortly.
The Ted team
I have got was I ordered
I have got was I ordered, quick delivery and nice quality.
3 April 2026
Unprompted review
Reply from Ted Baker
Hello Clarisse,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Very disappointing experience with Ted…
Very disappointing experience with Ted Baker.
I’ve now placed multiple orders (around 20 March, 24 March, and early April) for the MELLIIE Longline Single Breasted Leather Blazer in size 2. Every single time, my order was cancelled due to “stock shortage”.
The frustrating part? The item remains available on the website in the same size even after these cancellations. This makes no sense and feels very misleading.
Customer service simply apologised and said they don’t know when it will be back in stock, yet it’s still being sold online. If it’s truly out of stock, why is it still possible to order?
This isn’t just bad luck anymore, it feels like a structural issue with their stock system.
As a customer, I expect accurate information and not to repeatedly order something that clearly cannot be delivered.
Would not recommend ordering items that show as “in stock”; there’s a real risk your order will just get cancelled.
Very frustrating and disappointing experience.
8 April 2026
Unprompted review
Reply from Ted Baker
Hello,
We are sorry to hear about your repeatedly inconvenient experience when trying to place an order with us.
During busy periods, items that have just sold out may still show as available on our site for a short while, and it seems as though this was the case with your orders.
This case has been reported to the relevant department to ensure our advertised products are completely accurate and up-to-date with our current stock levels.
We really appreciate the feedback.
The Ted team
Sizing on line wrong
Sizing on line wrong, purchased size 6 saying it was for 44 chest more like 46/48
4 April 2026
Unprompted review
Reply from Ted Baker
Hello Calum,
Thank you for the feedback.
We are sorry to hear about the discrepancy with the sizing of your item. Please note the issue has now been reported to the relevant department to ensure our sizing is as accurate as possible so that there are no issues when receiving what should be the advertised measurements.
The Ted team
I have lots of Ted Baker tote bags and…
I have lots of Ted Baker tote bags and they have always been described as ‘large’ so I ordered what I thought was the same - as a gift for my mum. When it arrived - it was huge!! This should have been described as ‘XXL’ or at least show the measurements. Because of this I’ve had to pay the return postage! Plus I am still waiting on my refund. Not impressed and disappointed they did not describe it as they always used to.
2 April 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for the feedback.
We are sorry to hear about the discrepancy with the sizing of your tote bag. Please note the issue has now been reported to the relevant department to ensure our sizing is as accurate as possible so that there are no issues when receiving what should be the advertised measurements.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and you're order number and we’ll be in touch shortly to resolve the issue of paying for return postage.
The Ted team
It was as good as i expected
It was as good as i expected, but please stop using EVRI. My parcel was door stepped and the area is not very safe at the moment. I was lucky the neighbour took it away and kept it in a safe area, till i came back from work and thats the only reason for a 4 star.
7 April 2026
Unprompted review
Reply from Ted Baker
Hello Abdul,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
We will be sure to take notice of the courier feedback and pass it on to the relevant team.
The Ted team
Beautiful earrings just as they look in…
Beautiful earrings just as they look in the picture.
3 April 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
I still haven’t received my order
I still haven’t received my order - the courier says they left in a safe place!!! I don’t understand why this wasn’t posted thru the letter box as surely it would’ve been a small slim packet. I have an allocated safe place but the package was supposedly left stuffed behind a planter! Still not located
4 April 2026
Unprompted review
Reply from Ted Baker
Hello Kay,
We are sorry to hear about your delivery mishap.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and we’ll be in touch shortly.
The Ted team
My parcel arrived on time
My parcel arrived on time. But it was in an extra open bag. As the box was damaged and it was for a gift.
3 April 2026
Unprompted review
Reply from Ted Baker
Hello Dorothy,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
My Ted
Easy access website to do shopping, good quality products as always and great customer care service who treated me with kindness and respect.
Thanks all for your support and God bless you .
7 April 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
The order was correct, but packaging and delivery could be better
The order was correct, but the packaging and delivery not that much. The box was in a soft bag, which was not handled with care by the courier so the box inside was completely damaged.
3 April 2026
Unprompted review
Reply from Ted Baker
Hello,
Thank you for the feedback.
We will be sure to report this issue with the packaging and delivery to the relevant teams to ensure all our items are sent out in the most pristine and safe boxes possible.
The Ted team
Refund policy not clear
Disappointing that it is not easy to work out how to return an item. No returns label in the package and you have to scour to the end of the original email to find the returns policy.
6 April 2026
Unprompted review
Reply from Ted Baker
Hello,
We are sorry to see that you had trouble locating our returns portal. We will pass this on to the relevant team to ensure we can do everything to make the returns section as clear as possible.
The Ted team
Gorgeous dress that I will wear to a…
Gorgeous dress that I will wear to a Gala! Sent promptly and fits beautifully! Thank you!
1 April 2026
Unprompted review
Reply from Ted Baker
Hello Marili,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Loved it.I don’t regret my order
Loved it.I don’t regret my order. Swift delivery too
3 April 2026
Unprompted review
Reply from Ted Baker
Hello Christabel,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Delivered quickly
Delivered quickly. Shoes fit the same as the ones I bought a decade ago. Glad to see the company's still going.
3 April 2026
Unprompted review
Reply from Ted Baker
Hello Steven,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
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