teckinhome.com Reviews 

Bought a 4 pack of their smart plugs, one went bad after a couple of months. Contacted their customer services, answered all their questions, sent them a video, sent them my address, then ..... nothing no more communication nearly a month on now. Not impressed. Avoid.

Bought two of their plugs from their website both had a fault where no power would flow though the plug by manual switch or phone control by Wi-Fi app. But still don’t believe you had to do a video of the problem being blind made life very difficult as this seems the norm I will only shop at Amazon and if your product is not their then I won’t by. As Amazon do replace or refund straight away. Market leader in customer service for such a big company

Teckin smart plugs work for about a year then pack up. I have 3 of these, the forth one works fine.

Received my 2nd purchase for a pair of TC100 video cameras. I bought my first pair on Amazon over a year ago but had to go direct to the Teckin site to buy my second pair as they aren't listed on Amazon anymore. The 2nd set were easy to add as additional cameras in my phone app. For the price, these things are a great value. The sound has a delay, the mic isn't great and the speaker can be hard to understand but I mainly use it for a quick video check on my home so it works well for that purpose. The cameras have a decent wide angle lens, picture clearity is decent. The camera is pretty good at staying connected to my wifi (I have mesh network).

I only dealt with customer service via email and I typically need to wait a day or two to get a response. My last issue was what I considered deceptive claims on free shipping for buying two cameras in which I was charged $6.99 for shipping. I sent them a screenshot of where I thought their ads were deceptive and they did credit me for shipping so I'm satisified with the resolution.

Dear Sir / Madam
I would like to engage your help to solve a problem or uncover of a product which has been removed from Amazon but is still on sale in the UK by Teckin.

That is a total of 8 cameras that do not work with Alexa.
The TC 100 camera sold by Teckin promised to work with Alexa through its app, offering a continues camera feed through the Alexa’s Shows. This was true but a few months ago it stopped. I contacted for Teckin support has been less then helpful.

Alexa looks for the camera and then responds that the camera isn’t responding. This effects all the cameras and all the Alexa show I have all using different routers. The apps both in Alexa and using different phones have been removed and reinstalled a number of times to no avail.

Contact with Teckin below seem to be positive but acknowledges a problem and requests my order details, not sure why they need them but make you wonder if they are used to see if they are still under the Amazons guarantee of the product. As you know it’s not a year’s guarantee but six years for a product to perform as advertised in the United Kingdom.

My efforts to resolve the problem with their support has failed.

Despite products with a good quality/price ratio, teckinhome no longer responds when their product is defective. In spite of a ticket opened with them and 5 reminders, no answer. In short, avoid!

Teckin Camera T Cloud
I have email Teckin support several times to ask how I access the Cloud storage and have received no reply.
I subscribed as I assume the free trial did not give me access but still cant access.

I was about to try and return these plugs as I too could not get them to connect, however, after a lot of blood, sweat and tears and reading soooo many blogs i have succeeded in getting them to operate and pair with the router!
It was not, however, as easy as implied on the Teckin website, at least it wasn't for me, who is not particularly tech savvy.
The solution involved amending the advanced router settings so that 2.5 Ghz & 5.0 Ghz bands did not sync. This enabled me to pair the plug and my mobile. They now appear to be working as advertised. I have yet to discover what happens when I change the settings back and my mobile is on 5.0Ghz and the plugs are on 2.5Ghz. Hopefully this will not present a problem.

These “smart plugs” do not connect, no matter how many times I try.
I have read this many times on here and only wish I’d done so before I wasted my money. As for customer support…non existent. No matter what automated reply I am about to get from Teckin

Worst plugs ever. They do not pair no matter what you try.

Customer service is nonexistent.

Wasted my time and money.

The best value I got from these was smashing them on my driveway for cathartic purposes.

(Indoor plug and outdoor set same experience.)

Faulty products and poor customer support. At first I spoke to a person called Morgan who was quite responsive until he realised that my products had developed a fault, as soon as he realised he has now ignored any communication from me

Tried ultimate times to connect but without success, so can only say on my experience that these devices were a waste of time and money.

Bought 9 Teckin smart plugs. Initially very pleased with them. Now 3 of them have packed in after about 2 years use. They just give a continuous click click sound switching off and on. Contacted Teckin and their reply was tough they are out of warranty.

Smart plugs beginning to fail after a year and the customer service is very slow.

Had a couple of 4 pack smart plugs for a present recently.
However while working fine in the last house once we relocated to our new home it was the devils own of a job to get them allocated to the new router.
The Teckin App is woeful and so slow that it is a complete waste of space. The designer of the App would be better of being a traffic warden! But then he'd only be able to upset people one at a time then.
So all in all not a bad product once configured but don't use there own app as it is useless!

Bad quality products.. do not last at all.. extended warranty is not real.. just a marketing tool

One bulb died, stopped working altogether. Dealing with their "customer service" is ridiculous. They want me to send them a video that shows the bulb is not working "to better help me". I am now going to return all four bulbs. Never again with this stupid company. People, please, just stick to Amazon and stay far away from Teckin

I initially bought a pack of 4 Teckin smart plugs from Amazon UK. Initially they seemed great, I loved them so much I bought another 4 packets, (16 plugs more) and had them all around my house.
One day I noticed that some of them were clicking on and off several times instead of once. I ignored that and it got worse.
Then some would click on/off continuously as soon as there was power. I tried a reset them, but they don't respond to any button presses while clicking on/off and they don't stop.
I contacted Teckin about this directly, and they said that it as I was over the guarantee period they couldn't do anything and did not offer to replace them.
The same thing started happening more and more, so now I'm left with just over half, and have no faith in them continuing to work. I'll now think of them as disposable and throw them away as they fail.
I noticed that they have now been removed from Amazon completely, and that is not a good sign.
To to summarise, these work beautifully initially, the app is great and have lots of options like timers for example, but they don't last, so if you don't want to think of yours as disposable, then I would look for a better more well known and reputable company.

ive bought about 20 of these teckin smart sockets over the last year or so from amazon
so far 5 have stopped working and probably the other 15 will go the same way?
contacted them directly as they said they could offer no refund or replacement even though all only a year and half old
amazon where equally unhelpful
my advice AVOID AT ALL COSTS!!!
UPDATE ON AMAZON/TECKIN SMART SOCKETS.
I’ve now had another 4 of these Amazon bought teckin smart sockets stop working with the same fault,in spite of me informing Amazon they have said they can’t do anything?!
I will be closing my Amazon count for the second and last time.
They obviously have no customer support at all,
They seem to not care and are selling products that are not fit for purpose!
Probably hoping there customers will just be buying yet more replacements!
NOT THIS ONE,SHOCKING NON CUSTOMER CARE!!!!!
Not sure what the reply is suggesting?and there is no contact information either???!!!!!
HELLO HOW AM I MENT TO CONTACT TECKIN,SEEMS LIKE THEY WANT CUSTOMERS THINK THERE IS SOME SORT OF CUSTOMER SUUPORT?
THERE ISNT!!!!BUY THERE PRODUCTS AND KEEP YOUR FINGERS CROSSED?!

Bought 16 teckin smart plugs and after only 18mths they're beginning to fail with only minimal use teckin's response to what's wrong "sorry we only give 1yr warranty" ... in my honest opinion teckin are rubbish unreliable tat and you get no help from them when there products inevitably fail so by from another brand teckin are crap