TechSmith Corporation Reviews 290

you guys care and try real hard thats why I have been a customer for years

You gave me the answer I was looking for.

It became necessary to "fix" an issue with my annual renewal. As luck would have it, the registered payment method expired and I could see no available way to correct the issue. A call to support was answered by a human and the matter easily dealt with quickly and efficently, and we had a pleasant chat.
Surely beats canned robotic answering services!

Changing from my old PC to a new one was no problem with SnagIt. It all worked fine. Thanks.

It's annoying that I can only record for 5 minutes at a time with your app. If I want to record longer sequences, I have to reconfigure and start the next sequence every 5 minutes. This results in individually saved clips with time gaps.
Even when saving 5-minute sequences, it would be better if I could initially configure the recordings so that, after completing the individual recordings, I could play them back one after the other in such a way that the very short pauses in between would be barely noticeable.

SnagIt is the best clip/save/edit tool around. Been using it for years

The only thing that MUST be changed is the renewal method... very very old fashion. In 2025 something more modern MUST be a default.
Anyway, the software is very good and I'll suggest.

The Snagit has been very helpful when using Windows PC; however, I had challenges with using Snagit it my apple computer.

Immediately handled my issue.

All my questions were answered – – most of them through the automated bot, but my main concerns were referred to and answered by a TechSmith representative. I appreciated the timely answers and fast results.

As the company's support team informed me, AI issues led to confusion and delays in finding a solution. However, human intervention in the communication process enabled the problem to be quickly identified and resolved. The human factor will continue to be crucial.

I learned something new. I always enjoy picking up a new skill.

The representative was helpful and understanding.

excellent service

The representative was understanding of my issue. Took the time to resolve and answer all my questions with professional and courteous support.

All I needed was to add one more seat to my Snagit license, and I could not do it online.

Spent 5 days trying to establish a new account so my IT person could help me with a major project. VERY mixed, confusing messaging, awful website direction, dead ends, outdated information. My IT person has used your product for many years
and swears it is magnificant. One never gets a second chance to make a great first impression is certainky true with TechSmith.

I switched from Camtasia and Audiate to Camtasia Create when I saw that Create incorporated Audiate, but switched back when I found out that I lost the translation function in Audiate with the new application. Sarah was very helpful and outlined my options well, but I would have liked to have kmown that the translation function would go away when I made the switch.