Purchased a Eufymake E1 Laminator. FAST DELIVERY!! Brilliant machine. Small problem handled brilliantly by Sam at Customer Service. Bravo 3d Prima UK!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a X2D printer from these guys and within a month it was throwing several faults. I contacted them with the fault codes and without any hesitation they offered an exchange. We drove to excha... See more
Bought 4 Ender 3 pros and received them quickly. Really well packaged (Creality) and easy to assemble (Creality). The SD Card readers are very frail (Creality) and packed up within days. Technology... See more
I bought a Snapmaker U1 from 3DPrima. It arrived in perfect condition. Unfortunately when I set it up it failed its initial calibration. We tried all the suggestions from the Snapmaker help vi... See more
Company details
Written by the company
Formerly known as Technology Outlet, we are now 3D Prima UK, the UK's largest and most committed 3D printing specialist. We stock a wide range of brands, from entry-level hobbyist machines to high-end business solutions. Our selection also includes 3D scanners, laser engravers, and more. To complement these products, we offer a vast range of 3D printing materials, accessories, and spare parts. 3D Prima UK is your one-stop shop for all things 3D printing! 🚀
Contact info
Unit 9 Ash Court, Walker Road, Coalville, LE67 1UD, Leicestershire, United Kingdom
- +441530811004
- info@3dprima.co.uk
- www.technologyoutlet.co.uk
4.7
Excellent
483 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damaged part on my ams damaged casing
Damaged part on my ams damaged casing
Contacted company for advice Miles Lightfoot responded part delivered next day
Excellent service Miles
8 December 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
What an amazing company to deal with
What an amazing company to deal with. I bought a 3D Printer from them in April. Well it was time for a new hot end assembly. Not only are the team extremely knowledgeable and quick to get back to you, but I asked if there was any way they could expedite the shipping and they did. That's great customer service for you.
This meant I was able to get a customer's order out of the door over the weekend.
If you're in the market for a printer or supplies, I'd highly recommend giving 3D Prima a look.
25 October 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
excellent support
excellent support, raised an issue with my new printer on Friday, had it collected on Monday and by Wednesday it was back with me repaired and ready to use. I was dumb struck! I only wish this excellent service could be emulated by other UK companies! Thank you Myles and the team at 3DPrima.co.uk
17 October 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Purchased 2 printers one had an issue
Purchased 2 printers one had an issue, helped get sorted service is excellent.
23 September 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Prompt reply from Myles with all…
Prompt reply from Myles with all information needed
to evaluate my project
7 July 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
They won't give up, till they've fixed your problem.
I'm 84, so I've got an excuse to have problems with all those electronics.
I had a problem after updating my Bambu Lab 1X-C, [ I bought the machine from them ]. It wouldn't work.
But the [3] experts Myles, James & Sam sorted it out for me, no problem's.
Thanks again. Tony.
Sorry got my age wrong, typo error.
1 July 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
The technical expertise and very…
The technical expertise and very genuine support from the team, Myles, Sam and James I cannot fault, excelling and bending over backwards to genuinely want to help. If ever you need to compare quality and standards of other companies customer services you need not look to compare them to others, they all have been superb. I'd personally like to thank them all for how dedicated they truly are. 5*****'s gladly awarded to there efforts.
20 June 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
I very much recommend the service/staff
I very much recommend the service and staff at Technology Outlet. My 3 month old Ender 3 V3 developed a fault where it refused to successfully print the first layer and I spend a couple of months going backwards and forward via email with Creality support; taking apart my printer, reassembling it and running tests. None of that fixed the issue, so I sent it off to Technology Outlet. They quickly diagnosed the problem as the hotend having a slight movement issue during probing and fixed it with a free upgrade to boot. Throughout this, the staff at Technology Outlet were professional and friendly, and kept me informed every step of the way, arranging a fast return of the printer when the issue was resolved. Thank you to all the staff at Technology Outlet who allowed me to get printing again!
12 June 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
I had an issue with the Creality K2…
I had an issue with the Creality K2 extruder and within a 2 emails, James sorted it out and had a replacement part sent out straight away. Fantastic customer support. Highly recommended.
29 April 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Great service and support
We bought a 3D printer for my son's engineering projects and chose 3DPrima on the strength of their great reviews and so glad we did as they have been brilliant. The printer arrived quickly and was easy to set up and perfect for what we needed. When we unfortunately had a problem with the printer after a few months of use, James, Myles and Sam were absolutely fantastic in diagnosing the problem and recommending next steps to get us back up and running. Really responsive, great communication and very knowledgeable, they went above and beyond to help us resolve the issue. Would recommend 3DPrima!
14 April 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
They did exactly what I asked
I did exactly what they said, it got to them in two days with free delivery and insurance up to £150. Within 4 days of posting the products I got the money. What made it even better is that it was the estimated amount at the very start of the selling process not less no more.
20 March 2025
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Amazing customer service!
We were in need of an extruder for our 3D printer and James at 3D Prima went above and beyond to help us out. This will now be our go to place for our 3D items!
12 April 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Excellent service
Excellent service, next day delivery included with my purchase, highly recommend!
17 February 2025
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Ive had 2 issues with my k1 max one…
Ive had 2 issues with my k1 max one with the motherboard with was dealt with swiftly and the 2nd issue was the nozzle snapping in the hotend when trying to replace it (a known issue) and that was also dealt with swiftly with a replacement sent out same day i really couldn't have asked for more from technology outlet and Myles Lightfoot who has been fantastic 😊 not many companies will be so helpful thank you so much.
Regards Antony shepherd
19 March 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Exactly as advertised
Exactly as advertised, prompt delivery, easily fitted, great piece of kit!
17 February 2025
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Great custumer service
The product came as advertised, got the bambulabs A1mini that would take much longer if ordered from the official website.
I faced an issue after some weeks, but the technology outlet service team was extremely helpful and helped me fix it. They also got me a replacement part for free.
20 January 2025
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Helpful, until they have your money.
I’ve been dealing with 3D printing companies for many years, and avoided technology outlet since meeting a few of their people at TCT some years ago.
This year, I thought I’d finally test the hype and introduce a Bambu printer into the mix. At one point, I was going to go through a convoluted process to actually return the machine and order a combo (which I didn’t) however, Technology outlet showed their true colours when I reported a known fault to them with printer.
I was handed back a BS answer how it would have been a firmware issue (rather than the issue that every supplier knows about with the A1 touchscreen fault). I was offered no support, no return of faulty goods - nothing.
On a positive side, I spoke to Bambu and within ten minutes they’d found a solution for me.
My advice, don’t use technology outlet. They’ll be great while you’re spending, once you’ve spent they won’t give a poop about you.
7 February 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
Providing support both before and after a purchase is extremely important to us, so we're concerned to read your comments. As a reseller, our first step when investigating technical issues is often to follow the manufacturer's guidance and diagnostic procedures, which can sometimes include checking whether a reported issue may be related to firmware or software before determining if hardware replacement is required.
We're pleased to hear that Bambu Lab were able to help you resolve the issue quickly. However, we regret that you felt unsupported by our team during the process, as this is certainly not the experience we aim to provide.
We value all customer feedback and will review your case internally to understand where we could have communicated or handled the situation better.
Kind regards,
The 3D Prima UK Team
James (Customer Service) and Myles…
James (Customer Service) and Myles (Reapairs, servicing) are astounding. Always polite, affable, and paitent.
The customer service warrants the purchase alone.
18 February 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
Really good products at reasonable…
Really good products at reasonable prices, staff friendly and always willing to help. I never use anyone else.
20 January 2025
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
I had a problem and they sent mail on…
I had a problem and they sent mail on how to fix the problem.
I am very glad that the problem is sorted and very happy with Technology Outlet.
Thanks once again.
22 January 2025
Unprompted review
Reply from 3DPrima.co.uk
Thank you for your fantastic review!
We're pleased to hear that you were happy with your experience. Customer satisfaction is extremely important to us, and it's always great to receive positive feedback from our customers.
Thank you for choosing 3D Prima UK. We appreciate your support and look forward to serving you again soon.
Best regards,
The 3D Prima UK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.