The case itself is excellent, however, one of the attachments securing the cross body strap sheared off. Despite being offered a replacement within the guarantee, it took two months for this to happe... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Firstly to be fair, I have ordered cases over the years for my iPhone 15 and now my 17, and both arrived within a few days and are great quality. However, I emailed customer service a week ago, a... See more
I’ve been using Tech21 case for years and they’re brilliant. I’m a serial phone dropper and my phone has never been damaged in a Tech21 case. Because I’ve been so pleased with them, I decided to give... See more
Customer service is not an option by phot or chat. Customer waits for days before get response. Need tech21 to invest in customer service and post sales.
Company replied
Company details
Written by the company
Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree. We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around. And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.
Contact info
5 Church Street, TW1 3NJ, London, United Kingdom
- +442033017690
- helpdesk@tech21.com
- www.tech21.com
3.5
Average
11K reviews
Replied to 47% of negative reviews
Typically replies within 2 weeks
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I hope you can provide after-sales…
I hope you can provide after-sales service in Chinese.
11 August 2025
Reply from Tech21
We appreciate your feedback and will consider Chinese after-sales service.
Great product and service
8 August 2025
Reply from Tech21
We're happy to hear that you had a great experience with our product and service. Thank you for your positive feedback!
hope the refund process would be quicker
8 August 2025
Reply from Tech21
We appreciate the feedback and will look into speeding up our refund process.
Pretty case
I love this case. Especially the quality lanyard but I’m taking off stars bc this case scratches up extremely easily.
7 August 2025
Reply from Tech21
We're happy you love the lanyard! We regret the case scratches easily. We appreciate your feedback and will use it to improve our products.
Good product but bad exchange policy
Good product so far. Only giving 3 stars because of the exchange policy. I had to exchange the first case I bought because the iPhone I had purchased had to be replaced with a different model. Tech21 wouldn't let me do an even exchange, so I had to buy another one(exact same price) and return the old one. The new one was the wrong color, but I'm not too picky about that so I let it slide. But I had to pay for the return shipment of the first item, which was still new. Not happy about that since I paid $60 for the case. High profit margin for Tech21....
5 August 2025
Reply from Tech21
We appreciate you sharing your feedback. We're sorry to hear about the difficulties you experienced with the exchange and the return shipping costs. We'll review our exchange policy to see how we can improve the process for our customers. Thank you for bringing this to our attention.
My order was not filled correctly
My order was not filled correctly, and I have not received support to fix the problem
4 August 2025
Reply from Tech21
We regret that your order was not correctly fulfilled and that you have not received support. We'll investigate and work to improve our service.
I couldn’t get all the bubbles out so I…
I couldn’t get all the bubbles out so I lifted off to see if something was under it.. the bubbles was in shield. Appears to be double layers and the bubbles was built in
4 August 2025
Reply from Tech21
We appreciate you bringing this to our attention. We're sorry you had trouble removing bubbles and found what seemed to be a defect. We will look into this issue further. Thanks for the feedback.
My parcel has been damaged
My parcel has been damaged whilst with the carrier you provided. I’ve emailed 3 times to try get a replacement or refund but no response. So I’ve had to order another. Will not be buying anymore of your products
4 August 2025
Reply from Tech21
We are very sorry your parcel arrived damaged and that you haven't received a response to your emails. We appreciate you bringing this to our attention. We'll investigate the issue with the carrier and our email system.
Tech 21 has quality service desk support and an excellent product. A+ vendor!
First of the details that Tech 21 did to ensure I had a legitimate issue (pictures were so smart) and send me a replacement. I’m not kidding a company can’t keep company paid support like I got giving replacement to fragrant issues. I also thought the agent communication was excellent and fast. After confirming my issues legitimate the quickly send me an email with a valid replacement and when it would arrive. I did think the time from knowing I was getting a replacement which was fast and time to actually get brand new replacement was to long in today next day shopping environment (not expecting overnight). Overall I was very impressed with service and when I need a new case I will got to Tech 21 first. Never had a bad case all fit great and prevent damage and all controls easy to get to and utilize as design.
4 August 2025
Reply from Tech21
We're happy to hear that you were impressed with our support and replacement process. We appreciate your feedback regarding the shipping time, and we'll consider it as we improve our services. We're glad our cases meet your needs and will be your first choice. Thanks for the review!
Reply from Tech21
We're happy to hear that your order arrived early! Thank you for this awesome feedback; we appreciate it.
Best case on the market
Third purchase. Best case on the market - never had an issue, and I drop my phone a lot...
28 July 2025
Reply from Tech21
We're happy to hear that you consider our product the best! Thank you for your continued support and for sharing your positive experience with us.
Package arrived tampered with & my new…
Package arrived tampered with & my new phone case missing. Got in contact with Tech21 & they’ve been utterly useless in helping me with my parcel. Ordered 2 weeks ago & still no solution. Wouldn’t use their services again. Shocking company & even more shocking customer service. Wouldn’t recommend at all.
1 August 2025
Reply from Tech21
We regret to hear that your package arrived in poor condition and that your phone case was missing. We are also sorry that our support has not met your expectations. We'll look into this matter so we can improve our service. We appreciate your feedback.
Product arrived damaged
Product arrived damaged. I send a warranty request in with photographs which was never responded to.
31 July 2025
Reply from Tech21
We regret that your product arrived damaged and that we didn't respond to your warranty request. We're looking into this to improve our processes.
My parcel was delivered with nothing…
My parcel was delivered with nothing inside. Just an empty package. I got a refund but that is still unacceptable.
29 July 2025
Reply from Tech21
We regret that your parcel arrived empty. We acknowledge that receiving an empty package is unacceptable, even with a refund. We'll investigate this issue.
Neon Pink/Orange Glow in the Dark
I got the Apple iPhone 16 Pro Case MagSafe Compatible - Neon Pink/Orange Glow in the Dark. I was very excited about a clear-ish case with pink buttons and a pink MagSafe, but the color of the case online is very deceiving, it’s a bright red-ish with orange tint NOTHING like the picture of the product on the website. Also it DOES NOT glow in the dark.
The case itself is comfortable and good protection but I got it because of the “pink” color pictured on their website and description and was disappointed that it doesn’t match at all. If I knew it didn’t match I wouldn’t have gotten it.
5 January 2025
Unprompted review
Reply from Tech21
We appreciate your feedback on the iPhone 16 Pro case. We're sorry the color and glow-in-the-dark feature didn't meet your expectations, and that the actual color differed from what was pictured online. We'll review our product photos and descriptions to ensure they're accurate. Thank you for bringing this to our attention.
Seriously overpriced
Yes the case is ok but seriously overpriced. Placed the order on a Friday and it arrived the following Wednesday evening (7.15pm) and the courier used was Evri who are thee worst delivery in the world hands down.
30 July 2025
Reply from Tech21
Thank you for your feedback. We are sorry to hear that the price did not meet your expectations and that the delivery experience was unsatisfactory. We will review this to improve our service.
Bad first impression
This is the first time I ordered from Tech 21. They sent me the wrong case for my phone. I had to pay the shipping to send it back. I still don't have the right case for my phone.
29 July 2025
Reply from Tech21
We regret that you received the wrong case and had to pay for return shipping. We are sorry you still have not received the correct case. We'll investigate this issue.
Reply from Tech21
We regret the replacement took so long. We'll review our processes to improve our service. Thanks for your feedback.
Excellent Customer service A+++
Very quick attention to the issue I had and a very quick replacement was made.
A+++
28 July 2025
Reply from Tech21
We're happy to hear that we resolved the issue quickly, and a replacement was promptly sent. Thank you for your positive feedback; we appreciate it!
Great product!
28 July 2025
Reply from Tech21
Thank you for taking the time to provide your feedback, will be glad to share with the appropriate team. We greatly appreciate your loyalty and interest in our brand.
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