TCL TV Reviews 

1,870
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, most reviewers were let down by their experience overall. Many customers reported significant product quality issues, such as color inaccuracies, poor sound quality, and components failing prematurely after a short period. The user experience was widely criticized for consistently slow performance, unresponsive controls, and frustrating navigation through menus. Additionally, customer service was frequently described as unhelpful and difficult to reach, often failing to resolve product problems or honor warranty claims. However, some customers also noted that the picture quality was good, with some even praising its ability to enhance content to HD.

What people talk about most

Product

Clients share negative opinions on product quality, with many reporting that their TVs broke down... See more

Quality

Customers consistently express strong dissatisfaction with the quality of products, particularly TVs, citing... See more

User experience

Reviewers highlight negative aspects of user experience, with many finding the TVs slow, sluggish, and... See more

Service

Consumers find service to be negative, with many reporting a lack of professional support and frustrating... See more

Customer service

Customers had negative experiences with customer service, often describing it as a "joke" and "useless",... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Tcl tvs are the worst, they keep buffering, multiple times I have to turn tv off because you push the direction button anyway it just keeps scrolling till you turn tv on and off, shitty sound quality... See more

Rated 1 out of 5 stars

Streaming apps freezing or jumping. Very slow to respond to remote control. Almost as if the memory isn’t enough or it’s losing WiFi connection. Very slow going through menus. Left in for warranty rep... See more

Rated 1 out of 5 stars

Worst TV I have ever purchased. Menu almost impossible to navigate. Remote control automatically takes you to options you haven’t selected. It’s almost like it’s possessed by a demonic force that dire... See more

Rated 1 out of 5 stars

TV is fine, technically. But the Google tv experience sucks, adverts in the background like wtf!!! The inability to delete all unwanted apps sucks. Google tv is just an ad revenue generator. Yea... See more


Company details

  1. TV store
  2. Electronics Company
  3. Electronics Store

Information provided by various external sources

TVs just for you, combining elegance and high-tech performance. Check out our curved, 4K and Android TVs


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

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1.4

All reviews

(1,870)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Brough tv 65C655 when watch live move…

Purchased TCL tv 65C655 when watch live move tv 7plus the movie play then commercial break com on the tv screen & audio would still be playing ,and TLC tv. Channel Buffett to ,TLC TV APP not working either,I ran tcl tv service department,do lot trouble shooting,still not fix,sent all video of freezeing screen as I want didn’t get result with call centre.i went head Springvale office spoke three people about issue they said internet problem ,sent a technician out call Raymond ,which didn’t do anything stood there tell me it not tv it ,internet ,change to modem still doing same ,
Tv been doing it been 4 mouth, not support ,also when JB Hi fi any fountain gate ,all they want to do sell me wifi product ? So now got tv not working problem ?no support
Worst company to detail
TCL & JB HI FI have get report ACCC & COnsumef Affair

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst TV I have ever purchased

Worst TV I have ever purchased. Menu almost impossible to navigate. Remote control automatically takes you to options you haven’t selected. It’s almost like it’s possessed by a demonic force that directs you to anything apart from what you want to watch. You select down it goes up. You select the home button the TV turns off. And slow AF. Put it this way, if there’s a zombie apocalypse this is not the TV you want to tune into to receive updates

13 September 2025
Unprompted review
Rated 1 out of 5 stars

My TCL TV Has had problems since day…

My TCL TV Has had problems since day one! Had main board replaced and same problems appeared within about 2 months.
Keeps saying connected to Wi-Fi, then connected to ethernet and just keeps changing over and over.
The sounds just suddenly drops also.
The only way to temporarily rectify is a hard reboot of holding main on/off TV button while unplugging and plugging back in while still holding down main on/off button on TV for around 30 seconds in all, as long as the main TCL logo comes on at start up then you've done a reset.
It will go wrong again just a case of how long before it does it again 🙄 😖
When it works, the TV is actually pretty good with clear sharp pictures popping out in 4k resolution, just a shame the components appear to be poor quality and causing problems all round.

6 September 2025
Unprompted review
Rated 1 out of 5 stars

TCL 65R648 8K TV is a defective…

TCL 65R648 8K TV is a defective product, first one I bought from bestbuy lasted a year then white screen of death, replacement from TCL warranty lasted only few months before white screen of death happened again, file BBB complaint and asked for a different model as replacement that doesn't have the white screen of death (many people on reddit have this same issue saying something about a faulty tcon board) and they stopped responding. Never buy a TCL flagship unless you want to spend 4 figures on a TV that will only last 1 year. The TCL 65R648 8K has very light use because it's used as a backup TV in the guest room. The primary heavily used TV + PC Monitor is a Samsung 8K QN700B 55" that I bought at the same time as the TCL 8K and the Samsung is still working for years, pay the extra money for quality, don't go TCL (I can't say cheap because 65R648 is not a cheap TV) and end up with a paperweight and waste your hard earned 4 figures on faulty TCL flagship that only last 1 year.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

TCL 40SF540K Constantly crashes

TCL 40SF540K Constantly crashes, at one stage had tv live sound, and the sound of a previous film I had been watching both going at the same time. The guide is usually a few days behind ???. Power off at wall sorts it but the crashes are become more frequent. Bought through Amazon, its going back. Probably buy a Samsung.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Bought two TVs

Bought two TVs. One died months ago after less than a year and one is dying. 'Customer service' all designed to get you to go away. Customer service VERY difficult to reach. The AI 'assistant' is maddening. NOT RECOMMENDED. Order at high risk of failure and getting told to go away.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the customer support experience. The team appears poorly trained, unresponsive, and at times even rude — definitely not what one expects when facing an issue with a new purchase.

This was my first TCL TV, and while I was initially excited, the lack of proper support has turned the experience into a regret. Good products must be backed by reliable service, and unfortunately, that has not been the case here.

I am sharing this so that others are aware — sometimes it’s worth paying a little more for a brand that truly stands by its customers.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst TV ever, useless warranty

Worst TV ever! Bought the TV which came with 3 yrs warranty, TV spoiled at the 1.5 yrs mark, and they came to collect the TV to check and told me it wasn’t eligible for warranty! Offered me 2 options to refund balance or warranty or buy another tv at discounted price! What nonsense! Then why did I buy the warranty in the first place! Shit quality and even worse customer service and customer recovery solutions…sorely disappointed and be warned if you still want to go ahead to buy the TV!

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Cheap for a reason,they are crap

Absolute garbage,slow software,apps crash all time then tv crashes all together and all can do its switch off from outlet as remote,buttons don't do anything,sometimes when you power up there is no sound,the list just goes on and on,would not buy another TCL brand tv if they paid me,first and last time

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Stay clear absolutely rubbish

Stay clear absolutely rubbish. Sound keeps going. Cannot have a binge watch as you have to resign in to channel for every episode. Amazons service is to restart and reload all channels with password . Really done about five times and don't have the time it's garbage. It also blocks on there Freeview channels which you keep having to reload. Can even return had for 8 months of hell

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful TV

Awful TV, it’s okay for a while then decides to turn it self off, won’t turn on. I have reset to factory settings every other week. I have a friend who bought the same model and they’ve had the same problem. Definitely would not recommend.

9 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst tv I have ever brought

Worst tv I have ever brought, including second hand broken ones.
It turns off randomly, crashes the apps if they ever do eventually start working (don't know, was never able to get far enough to log on), it can't recognize GAMING CONSOLES or let them automatically change to it's hdmi station without doing it manually and the in-built dvd player? It won't play anything in our region.
Which is when it's not forcing you to get up, unplug then replug it in JUST to turn it on.
If you're thinking about buying a TCL tv, just burn your money. You'll at least get warmth out of it for a few seconds, which is more than you'll ever get from their junk tv's

8 August 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a 55inch tv just over 8…

I purchased a 55inch tv just over 8 months ago , a black dot has appeared in the corner of my screen , I contacted coustmer support as it’s still under warranty and they have said I have pressed on the tv to cause it to break , when all I was doing was watching tv ,I am so upset as I purchased the tv hoping it to last for years not 8 months .

4 August 2025
Unprompted review
Rated 1 out of 5 stars

TCL TEVEVISION DONT BUY BE WARNED !!…

If I could give a zero I would ..had tv 3 months the picture jumping the sound keeps on going at 65 and the colour is vibrant and I can't change it ...I had someone came out said part didn't fit thst they brought snd was wrong part !! Now coming again but said if can't be fixed they will take away..but can't give me a tv in meanwhile ...I'm disabled and at home unless in hospital also currently going through chemo ...they don't seem yo want to help ...this has been the worst experience I've ever had with a tv ...PLEASE BE WARNED DONT BUY TCL ....

24 July 2025
Unprompted review
Rated 1 out of 5 stars

WORST TV EVER!!

WORST TV EVER!!! I didn't bother to check reviews as needed a low cost tv for a spare room...biggest mistake I made. It's sooo slow and that's when it decides to work!!! Pay a bit extra and buy a better brand.

21 July 2025
Unprompted review

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