T Brown Group Reviews 

Kimy the manager was very nice to me
Over the phone and managed to rectify an error that was made by the last employee when he called me. Glad Kimy was there to save the day.

No Stars
My walls are turning black due to dust inside the radiators blowing up the walls!!!! I’ve been on the phone all day due to this matter!! No one seems to watch to remove them this is the 2nd time too decorate due to the dust!!! T Brown have removed 3 covers and left 3 what sense does that make? Between Peabody and T Brown are a joke!!! So I guess I will be removing them myself!!!! Disgusting company

T brown are liers and one big fat joke they came to put a part in my dad's boiler on Tuesday the guy that came said that other parts where needed which had to be ordered he then proceeded to turn the boiler off leaving my frail elderly father without hot water and heating my dad is not a well man and can not afford to be left like this I called T brown that day and insisted they get the boiler fixed and turned back on asap due to my father's health they called my dad and said they would be there Wednesday well my dad called me at 9pm on Wednesday to say they had not come I called them again at 9pm to be told the engineer was not answering his phone so there was nothing they could do so for a second freezing cold night he was left they promised it would be priority on Thursday well I called them at 3,pm to be told the job was booked for Friday now liers they don't know what honesty is they should repair the boiler within 24hrs for vulnerable people but they don't care

This company is one big joke. We got a leak right outside or door witch has been going on for about 3 weeks now. Come and looked at it said we can't fix it because we don't have the part ie plastic hot water pipe feeding or flat. Then after the 4th visit tells me it's on order but basically they did not give a crap about us because one minute they are doing the job then after a call to them on Monday 18/11/2024 it now turns out it's not their job this after 3 sodding weeks with two buckets outside or door. Now they are telling me I have to go back to peabody trust To get it sorted out. This company is absolutely diabolical you should be bloody ashamed of yourself T brown nothing but a joke of a company full stop. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

We waited in for the electric to come to put our fire in twice he never came , waited for over 4 years for them to put heating & hot water in, been told different things from 8 different people. Been told they can put the boiler under the stairs, in our airing cupboard, in the kitchen & now in our utility room.

What are we meant to do ? It’s freezing & going to get colder. But why would they care when they can go home to their lovely warm houses with hot water

Wall thermostat broke Tuesday 5th Nov Engineer came out said needed Electrician from TBrown to fit a new one. An ill elderly person with dementia lives in the property. Booked to come Friday 8th....never turned up. No update from them informing us no one was coming. Said they had left message on answerphone but i havnt got one. Over 2 hours trying to get through on phone ...no one picked up. Said press 1 and position in queue would be held and would get a call back. NO CALL RECEIVED. They shut at 5pm when it is switched over to On Call out of hours. 52 mins it took for them to answer just to be told they couldn't give any info on day appointments. However they conveniently managed to call the Electricians Manager who said nothing he can do. Will have to be rescheduled to next week. Lied and said the Electrician had sent email to say couldn't attend appt after all.. Now left without heating since Tuesday until sometime next week.
Totally unreliable unhelpful unprofessional and untruthful company and employees. Company is not fit for purpose and their Contract with Housing Associations should be reassessed for renewal as they are not fulfilling their responsibilities /repairs. Why isn't the Owner of this Company being made accountable for how his company is being represented and run?

They can't do their jobs. Each time one of these useless "engineers" come here they complain they can't fix it, wrap it up, come do your role and be prepared, on about "ordering parts" and "I can't fix it" so blatantly useless and incompetent I genuinely hope this company goes bankrupt somehow, none of you can do anything. And you dont even show up half, if not all the time, lazy aswell.

Where do you find these employees?
What's their graduation?
Their qualifications?

Do you just grab random people off the streets and call them engineers?

Do what your paid to do.

Hardip (the Engineer) was great! Prompt, polite, helpful and VERY thorough!

Excellent customer service and thorough knowledge of how to resolve the defect was very much at hand

The old kitchen was measured and they also asked what I wanted in the kitchen. Tried keeping it similar to the old one but moving it around. They removed all the cupboards all the tiles and the flooring and put in new plug sockets. Moved all the water pipes and then fitted all the cupboards and the worktops. Simon did nearly all of it and very quick at doing it. Even getting the sink worktop in without cutting it. Also refitted all the washing machines and the cooker. All the cupboards are all in line and the breakfast bar is also there (for show) and all the walls painted. Brilliant job and cannot fault them with the output. The new kitchen is still square but everything is fitted exactly where I wanted it. It might not be what other people want but they did what I wanted and that is 100% good enough for me. Brilliant kitchen and well done on all the ones involved in it.

PCB is not a rare and unknown component - a simple search online shows that they regularly fail, so why wouldn't TBrown order and fit them with ease?

After ordering the wrong part (even I knew the right part number to order), the engineer informed me that I now have to wait for yet another appointment to have the right part fitted.

What a total waste of my time.

Update: After calling to make sure that the engineer would be returning with the correct part (and being told that he would), I have now been informed at 16.55pm that he will not be returning to complete the job as he must first speak to his manager about the part that he needs to get. When he has spoken to his manager and received approval, then he will get the part and give me a new appointment.

What???

A total shambles!! AVOID AT ALL COSTS

Update: Engineer just turned up at 17.44pm and said he doesn't know what the office is talking about because he never spoke to them. Apparently he tried to call them to update the system to say he was running late, but they didn't answer his call.

What a palava !!

I needed to rearrange my annual gas safety check. I was given a slot of 1pm to 8pm. Then in the post on a Saturday I was then given a time of 7:30am to 1pm. With no chance now to get to speak with anyone and not the time they originally gave me I was forced to stay home all day and wait from 7:30am. There was no show and I phoned only to be told that I hadn't allowed access and the engineer had photographed my front door. Liars! There was no knock on the door or ring on my bell and no calling card was left as I would have heard it coming through the letter box. I was given another appointment and again the same thing, yet I was sitting quietly and listening out for the engineer. I phoned again and the woman I spoke to was very unpleasant and denying any wrong doing on their part even after I had by now found countless reviews of this happening to other people. A third arrangement was made and I told her that my front door would now be left open and that I was now filming through my open front door. An engineer showed up on the third attempt. This wasn't it though, as the next day I received a note threatening me with legal action for not allowing access. They are absolute liars and this is not the first time they have done this to me. Previously they were given the benefit of the doubt by me. If I could avoid this company I would, but they are forced on me by my local authority. Given the reviews showing that this not knocking or ringing has been going on for years why don't TBrown tell their workers to video themselves knocking doors and ringing bells as this should put a stop to the claims of no access from photographing a front door. The lack of motivation by TBrown to solve this problem rather suggests that my lazy local council get billed for multiple visits?

Worse’s heating company ever in my life for the last year I have been. Calling out the T Brown group to come and fix my boiler. Every couple of months the pressure drops it stops working. At first I was told my 15 year old boiler was fine. Eventually engineers came out said it need a part. Wrong part was ordered then another part had to be ordered. Once this was fitted I was told my boiler would be fine and it would happen again this was in July. Now we are in October on the 23rd September I called my housing association OOH and logged my boiler had once again broken down. No one turned up and luckily my boiler reset it self. Two days ago I got a call saying that they had an outstanding job and they’re sorry they missed it and they would attend today. An engineer came out black African guy when I called to get his name told me they’re not allowed to give it. He stood in my face and I’m black too. And lied barefaced told me there is nothing wrong with my boiler no visible leaks. How every couple of months your boiler is supposed to loose pressure and stop working I said that is not true he told me it is. Told me to click the reset button for 5 seconds and your boiler will reset it self. I said that is not going to work he told me it will. He said I probably got a leak in a rad on a pipe or the wall and there’s a part that they can put into my boiler that will go through the system and block it up. When I called later this evening because now my boiler for the 50 millionth time has broken down again I was advised by the lovely smart June that this was all lies. We are not dealing with tyres and my boiler is faulty and everyone should be recommending a new one. On his report all he put was no visible leaks heating and hot water working fine. Now I will seek legal advise and take this matter to court it is freezing cold I have a 6 year old with no heating no hot water. You send this engineers to my home to lie and get paid to do the least and especially not their job. I have never been so disgusted with the level of service I have had coming from T Brown group. My 6 year old could do a better job. I hope your all proud of yourselfs because this will go as far as it possible can.

What a dishonest Gas safety
person..I waited in. Was home hours. From 1.00 waited. in fact my son did not even leave the house.
The gas safety person did not attend. I have a loud intercom and a dog that barks. No intercom went off, no dog barked. I was waited near to the hallway. No one called or phoned me. He simply saw it was raining and went home.
Dishonest and liar walk hand in hand. When i rang in. The receptionist did not seemed shocked or appauled. Crocked workers. If i had his name. I would not want him in my house. If he can lie. That means he can steal.

Excellent service: prompt and professional. Management, staff and engineers are helpful, knowledgeable, polite and maintain constant updates where required. I have no hesitation in recommending this superb organisation. From Robin , Resident, Ealing Council Shelterd Housing, Acton W3.

The engineer that attend my appointment was very helpful and did an excellent job.
I would definitely recommend this firm.

Recently I had great service from two engineers one named Callum and one named Darren, they are both well presented, polite, respectful of people's homes, get the job done at a high standard, and work at a good rate.

Also the people on the phone lines are always polite, and work very efficient.

Thank you, kind regards.

Absolutely brilliant workmen, thank you Simon, Peter, Tom, Tony & Zanda- had my kitchen adapted and new floors to allow my wheelchair to run freely - 10/10 work. Many thanks, Ben

This company doesn't listen!!! We always missed the appointment because you never send us the appoinment!!! You still send it to the last tenant for the past 4 years despite us updating the contacts all the time!!! Your system is rubbish!!!

No hot water again. Called this so called company for a repair to my boiler to be told a part needed to be ordered and they would have said parts in two says. Date of the appointment came and I waited in. After the deadline I called to be told someone will be attending to repair. Then received a call only to be told that the part was not ordered but it would be ordered now and repair booked for today. Today i called this despicable company and was told appointment definitely booked for am.today. Then received a call and was told engineer was running late and would I be available for an afternoon call as if I have nothing else to do except waste my time and wait for another no show. Absolutely rubbish service