Taylor Of Old Bond Street Reviews 

533
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the traditional grooming items, noting that a very small amount goes a long way and leaves sensitive skin feeling remarkably smooth and comfortable. Consumers frequently mention fast, prompt delivery times and truly appreciate the smooth online shopping experience provided by the helpful team. Some reviewers were not happy with delayed communication or unexpected customs expenses regarding their international package shipments. A few customers also noted noticeable formula changes in familiar products or experienced issues with specific items during travel.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Order

Consumers find order satisfaction to be high, frequently highlighting easy online purchases, prompt... See more

Service

Clients share positive opinions on service, frequently praising outstanding experiences, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As i had some stock of shaving cream i have just had two shaves with this new product. both shaves have been comfortably close, day lasting, & most importantly, suiting my very sensitive skin. I am... See more

Rated 5 out of 5 stars

We are all in love with the sandalwood fragrance, that is myself husband and teenage son! So far I have bought the shower gel, soap and small aftershave oil. All the products are exceptional. Will b... See more

Rated 5 out of 5 stars

Due to postal error my package was posted to a vacant property post box to which I have no access! However contacting you to explain the situation you kindly agreed to resend my package . Too which I... See more

Rated 5 out of 5 stars

Been using TOBS for the last 20 years and still come back. Their grooming products are excellent and really set the gold standard in the UK. I know if I buy from them the quality will be good and I do... See more


Company details

  1. Toiletries Store

Written by the company

Established 1854 in London. Shop online for luxury shaving brushes, razors, shaving sets, shaving mirrors, shaving soaps, shaving cream, aftershave and cologne.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

533 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(533)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, which I've used for some years since I was introduced to it. Reliable on-line service too.

25 January 2025
Rated 5 out of 5 stars

Secure procedure

Ordering was a straightforward experience. I particularly liked the inclusion of a code number, sent as a text message to my phone, as an additional level of security.

26 December 2024
Rated 1 out of 5 stars

I wanted to be a customer.....

I wanted to be a customer.....

...Until I used their website, received customer service, and a useless faulty product.

My order took weeks to complete online as the buttons on the website to select the products were not useable.
The black shaving brush stand I ordered was completely useless, with the arms supposed to hold the shaving brush angled downwards.... As such the brush falls off of its own accord. The stand had one job, and failed miserably. unfortunately this is entirely to do with poorly thought out design and cheap production methods.
Their customer service emailed me after my request for a refund to ask if I could send a video of me using the stand, just to see if I was doing it correctly, I presume.

As a disabled customer I won't be bothering with paying a premium return rate to return their terrible product. I will just warn everyone that this is how they treat people, so stay well away.

16 October 2024
Unprompted review

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