Taylor Rose Reviews 

7,176
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,995 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers enthusiastically praise the dedicated staff members for their exceptional professionalism, clear explanations, and consistently friendly attitudes during property transactions. People consistently note that solicitors are exceptionally responsive, extremely easy to reach, and genuinely committed to ensuring smooth home sales and purchases. Some reviewers were not happy with very slow response times, poor communication, and ongoing difficulties getting timely updates on their important cases. A few other people also felt that certain team members were unhelpful, leaving customer inquiries unanswered and causing frustrating, unnecessary delays throughout the process.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and prompt... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting clear communication and... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting that staff members are... See more

User experience

Clients share positive opinions on user_experience, highlighting that staff members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Basically, the 5 star review is down to Atshaam our appointed solicitor. When we initially started with Taylor Rose, we sent everything to their portal prior to going on holiday only to find they kept... See more

Company replied

Rated 5 out of 5 stars

Thank you Theo for helping make our first home a reality. Your support was outstanding from start to finish. Always within reach and able to take our calls, proactive, transparent and willing t... See more

Company replied

Rated 5 out of 5 stars

We recently completed our remortgage with Taylor Rose and had the pleasure of working with Mrs Ashtar Abraham. She was incredibly friendly, professional, and helpful throughout the entire process. Sh... See more

Company replied

Rated 5 out of 5 stars

Complex divorce case with a draging financial settlement. Nadara Dharmakirthi and Ayuni Mudalige handled my remortgage process very well. I felt very supported throughout. Very pleased with the servic... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Divorce Lawyer
  4. Employment Attorney
  5. Personal Injury Attorney
  6. Real Estate Attorney

Written by the company

Taylor Rose is a leading independent law firm with a strong reputation for providing expert legal advice and representation to individuals and businesses across the UK. With a team of over 1700 legal professionals working from multiple offices nationwide, we offer a comprehensive range of legal services, including Residential Property, Commercial Property, Corporate Law, Personal Injury, Clinical Negligence, Family Law, Business Crime, Employment Law, Immigration, Wills & Probate, Professional Negligence, Dispute Resolution, Contested Probate We are committed to delivering excellent client experience and are constantly monitoring feedback from our clients to help us improve our services. Our commitment to building strong client relationships and delivering exceptional service has earned us numerous awards and accolades including strong recognition in both the Legal 500 and Chambers & Partners. We pride ourselves on our ability to provide clear, practical advice and support throughout the legal process. Whether you're buying your first home, navigating a complex divorce, or facing a challenging employment dispute, our experienced solicitors are here to help. Taylor Rose has a proud heritage and a unique management structure unlike any other law firm, the firm's philosophy is to deliver smart, modern law. With a focus on innovation and technology, Taylor Rose is committed to providing efficient and accessible legal services.

Taylor Rose MW Smart Modern Law

Written by the company

We are committed to providing clear, concise legal advice.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

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4.6

All reviews

(7,176)

1,967 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a good time with Taylor Rose

Had a good time with Taylor Rose, they were easily contactable and explained the process in detail to me. My representative Farhan Faizal from Triangle legal services was always willing to help me and to help me understand the next steps

4 August 2025
Unprompted review
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Reply from Taylor Rose

Hi Anna, thank you so much for your 5 star review. It's pleasing to hear that you found Farhan so helpful and easily contactable during your recent matter.

Rated 4 out of 5 stars

Efficient and thorough

Mariagiulia was very efficient and thorough, perhaps more thorough than we wanted as we were in a hurry. She did not give in to our urges to cut corners but made sure she did her job in a very professional way. I would recommend her to anyone, unless they are in a real hurry.

7 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Richard, thank you for your 5 star review for Mariagiulia. We are so pleased to hear that you found her to be so efficient and thorough during your recent matter. Your kind recommendation is appreciated

Rated 1 out of 5 stars

They have get my money and delivered no…

They have get my money and delivered no service, i feel like i m scammed, i do not advise them

28 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Armin, we are sorry to hear of your concerns. If you would like to discuss this matter with our Client Care Team, please contact them at Client.Care@taylor-rose.co.uk with the full details of your concerns and they would be happy to discuss this with you further.

Rated 5 out of 5 stars

The team yet again followed through in…

The team yet again followed through in a timely way keeping me informed all the way polite and professional is the standards i like to say I've dealt with Liz and the team for years and every deal has been a good deal .

3 August 2026
Unprompted review
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Reply from Taylor Rose

Dear Colin, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Codie Roper from Taylor Rose - helpful and efficient

Codie Roper from Taylor Rose dealt with my house sale and purchase. She was easy to contact, got back to me promptly, was friendly and explained everything well. I had confidence that she was getting on with the work and chasing responses diligently. It wasn’t the most straightforward of purchases but she went above and beyond and I’d happily recommend her to friends and family.

28 July 2026
Unprompted review
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Reply from Taylor Rose

Good morning, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback regarding Codie.

Rated 5 out of 5 stars

Buying our first home felt…

Buying our first home felt overwhelming, but Taylor Rose solicitors made it so much easier. Especially Nihindu Gamage and Senuri Bandara. They were amazing. Everything was done on the dates and times agreed, and they communicated with me constantly so I always knew what was happening. Really great service and I’m so grateful for their help. Would 100% use them again.

31 July 2026
Unprompted review
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Reply from Taylor Rose

Good morning, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback regarding Nihindu

Rated 1 out of 5 stars

Catastrophic experience

Catastrophic experience! A shocking display of incompetence. The list is long but includes chasing us for documents after acknowledging receipt, clunky online forms that recorded the opposite to what we answered, confusing and misleading advice, no response to questions raised through the portal for over a week with completion imminent, and so on. Avoid at all costs if you can.

3 August 2026
Unprompted review
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Reply from Taylor Rose

Dear Thomas, i am sorry to note of your concerns, please can you email client.care@taylor-rose.co.uk with your full concerns to enable the team to review in further detail.

Rated 5 out of 5 stars

Taylor Rose Solicitors Help To Buy

We recently used Taylor Rose Solicitors for our remortgage and Help to Buy loan redemption, and we couldn't be happier with the service we received. Anyone who has dealt with Help to Buy knows it can be a complex process, but the team made everything run seamlessly from start to finish.

Communication was outstanding throughout. We were kept regularly updated and never felt left in the dark at any point.
A special mention and huge thank you to:
Karen Rieveley (Case Handler) for her expert guidance and professional oversight throughout.

Nayomi Colombage & Rashmi Hewakosgoda (Legal Assistants) for being proactive, responsive, and ensuring everything moved along without delay.

A fantastic, stress-free service. We would highly recommend Taylor Rose to anyone looking for reliable legal assistance!

3 August 2026
Unprompted review
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Reply from Taylor Rose

Dear Iain, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback regarding Karen and the team.

Rated 5 out of 5 stars

Worked with Umar Shamly

Worked with Umar Shamly, Found him to be efficient, prompt and professional. I shall be doing my future business with Taylor Rose.

31 July 2026
Unprompted review
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Reply from Taylor Rose

Dear Jake, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Satisfied House sale

Debbie was very helpful and responsive ensuring the property sale went smoothly

22 July 2026
Unprompted review
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Reply from Taylor Rose

Dear Norman, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 1 out of 5 stars

Avoid

Honestly I would avoid this firm unless you have no other option.

Easiest sale you could ever imagine. Cash buyer buying a property through an estate agent.
Think again, between Barnard Marcus and now being assigned to Taylor Rose it has been a nightmare.

We were initially not sent the documentation to sign up for the online portal (apparently I'd have had a phone call but received nothing). They then financially lock you in before you even start with a £100 fee to "set up the account". Naturally I expect if you have problems this is non-refundable so they are quids in before they've even started.

From then on - despite being an LPA for a vulnerable adult - I received 1 reply a day until I pointed out this was not acceptable and was considering changing solicitors.
Despite UK guidance stating it's acceptable to use the online LPA (which has all the same information as a paper copy) this is not accepted by Taylor Rose - they want a certified (costs to do this at a local solicitors firm) copy or you can send it to them. Great, my local branch.. right? No, that would be easy for customers. You have to pay to get it sent off to Peterborough.

Information we can provide is lacking due to the vulnerable adult we are representing having had a stroke and been living in various hotels for the past 6 months, the information they are asking for isn't even pertinent to the case. Given it takes your firm 6 days to respond to queries, what benefit will knowledge of their current hotel be if they move to a different one before you next respond?

Nothing but delays and ridiculous questions on what should have been a quick process. Go with a local firm where you can actually see and communicate with a solicitor. I have asked for the initial upfront payment to be refunded and will go with a local firm. No surprises that this firm is chosen by estate agents, why anyone would go with them willingly is baffling.

Edit:

I have been told I will be receiving a refund from Taylor Rose regarding the initial set up payment so we can take our business elsewhere.

3 August 2026
Unprompted review
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Reply from Taylor Rose

Dear Kirk, thank you for your review and we are sorry to read of your concerns, i am aware you are in contact with our Client Care team who will be able to assist.

Rated 5 out of 5 stars

Excellent service would highly recommend ⭐️⭐️⭐️⭐️⭐️

We had an excellent experience with Taylor Rose handling our conveyancing for our recent move. From start to finish, Larissa and Naayab were incredibly helpful, kept us regularly updated throughout the process, and made what can often be a stressful experience feel much more manageable.

Nothing was ever too much trouble, and any questions we had were answered promptly and professionally. Their communication was excellent, and we always felt informed about what was happening next.

We wouldn’t hesitate to recommend Taylor Rose to anyone looking for a reliable, efficient, and supportive conveyancing solicitor. Thank you for making our move go so smoothly!

27 July 2026
Unprompted review
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Reply from Taylor Rose

Dear Michela, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Taylor Rose Solicitors throughout the conveyancing process of buying my first home.
A huge thank you to Nihindu Gamage and Anusha Fernando for their outstanding professionalism, prompt responses, and dedication from start to finish. They kept me informed every step of the way, answered all of my questions quickly, and made what could have been a stressful process feel smooth and straightforward.
Their efficiency, attention to detail, and excellent communication gave me confidence throughout the purchase. I truly appreciate all of their hard work and would highly recommend Taylor Rose Solicitors, especially Nihindu Gamage and Anusha Fernando, to anyone looking for reliable and professional conveyancing services.
Thank you again for helping me achieve such an important milestone—buying my first home!

31 July 2026
Unprompted review
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Reply from Taylor Rose

Dear Tamer, thank you for your 5 star review, we appreciate you taking the time to leave your positive review regarding Nihindu and Anusha

Rated 5 out of 5 stars

Brilliant Service and great experience

Becky Kendall was brilliant from start to finish. She was really helpful throughout the process of the sale. I have already recommended her a few times and would definately use this company again. Thank you so much Becky for making this as easy as it could of been.

24 July 2026
Unprompted review
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Reply from Taylor Rose

Dear Tracy, thank you for your 5 star review, we appreciate you taking the time to leave your positive feedback.

Rated 5 out of 5 stars

Great experience- Purchasing an Auction Property

I had a fantastic experience with Taylor Rose Solicitors during the purchase of my auction property. As anyone who has bought at auction knows, working to a strict completion deadline can be incredibly stressful, but the team made the whole process feel manageable and kept everything moving smoothly.

A special thank you to Jan Taze and Ghania Sindhu, who were both professional, responsive and supportive throughout. They guided me through each stage of the transaction, answered my questions promptly, and ensured that all legal work was completed well within the required 56-day auction deadline. In fact, they managed to complete slightly ahead of schedule, which meant I was able to move into my new home over the weekend, making the whole experience even less stressful.

I really appreciated their efficiency, attention to detail and clear communication throughout what could have been a very complex process. I wouldn't hesitate to recommend Jan, Ghania and the wider Taylor Rose team to anyone looking for a reliable and proactive conveyancing solicitor, particularly for an auction purchase where timescales are critical.

Thank you again for helping make my home purchase such a positive experience.

8 June 2026
Unprompted review
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Reply from Taylor Rose

Hi Kimberley, thank you for your 5 star review regarding Ghania and Jan. We are pleased to hear they were professional and responsive throughout. We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

I cannot recommend Taylor Rose highly…

I cannot recommend Taylor Rose highly enough, especially Viktorija. From the very beginning of our house purchase, she was professional, knowledgeable, and incredibly supportive throughout the entire process.

What could have been a very stressful experience was made so much easier thanks to her clear communication, attention to detail, and proactive approach. She kept us informed at every stage, responded promptly to our questions, and ensured everything progressed as smoothly as possible.

Her expertise and dedication gave us complete confidence that our purchase was in safe hands. We are now happily settled in our new home, and we are extremely grateful for all of her hard work and commitment.

If you are looking for a solicitor who genuinely cares about their clients and delivers an exceptional service, I would not hesitate to recommend them.

2 August 2026
Unprompted review
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Reply from Taylor Rose

Hi Joanne, thank you for your 5 star review regarding Viktorija. We are pleased to hear she kept you informed at every stage, responded promptly and ensured everything progressed as smoothly as possible. We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

We'd like to thank Chantal Sorial and…

We'd like to thank Chantal Sorial and Sneha Quessou for their outstanding support, guidance and expertise throughout the purchase of our very first home in South London.
From start to finish, the service we received was exceptional. There were no hidden fees, unexpected bills or confusing legal jargon. Everything was explained clearly, and we always knew where we stood.
Communication was excellent throughout the entire process. We were kept updated at every stage, and any questions or concerns we had were answered promptly by email. Buying your first home can be stressful, but Chantal and Sneha made the process feel as smooth and straightforward as possible.
Unfortunately, our first purchase fell through after the survey revealed significant structural issues with the property. Chantal and Sneha handled the situation with professionalism and understanding, and our deposit was refunded promptly and without any issues. When we found another property, we had absolutely no hesitation in instructing them again.
Their fees were competitive, transparent and clearly explained from the outset. They were proactive in chasing the seller's solicitors whenever responses were delayed, helping to keep the transaction moving. Their knowledge, professionalism and practical advice gave us confidence throughout the process.
Thanks to Chantal and Sneha, we have now completed the purchase of our first home, and we couldn't be happier.
I wouldn't hesitate to recommend them to anyone buying a property. If you're looking for a conveyancing team that is responsive, knowledgeable, transparent and genuinely committed to helping their clients, you won't go wrong with Chantal and Sneha. Thank you both for making such an important milestone a positive and enjoyable experience.

10 July 2026
Unprompted review
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Reply from Taylor Rose

Hi Lex, thank you for your 5 star review regarding Chantal and Sneha, we are pleased to hear they were supportive, updated you at every stage and the service you received was exceptional. We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

Bought 1st house - great experience

Rachel Smith was our Consultant Conveyancer who helped us a lot when we were buying our 1st home. She is really friendly & helpful. Also, she is on the ball & prompt when coming back to emails & really good at chasing people when needed. We would definitely recommend her as a solicitor & would not choose any other solicitor over her. Thank you so much Rachel - Ellie & Matt.

26 June 2026
Unprompted review
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Reply from Taylor Rose

Hi Eleanor, thank you for your 5 star review regarding Rachael. We are pleased to hear she was friendly and helpful. We appreciate you taking the time to leave us positive feedback.

Rated 5 out of 5 stars

Truly Outstanding Solicitors

Excellent communications, courteous and efficient. Working to very tight timescales, Taylor Rose completed my purchase a full week before the deadline. With communication often well after normal office hours and a team of staff able to access my file and understand my needs accurately and deal with problems as they arise, I cannot recommend this company highly enough. They will be my first call in future

31 July 2026
Unprompted review
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Reply from Taylor Rose

Hi, thank you for your 5 star review. We are pleased to hear your kind words and recommendation. We appreciate you taking the time to leave us positive feedback.

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