It's a little frustrating to navigate when you want to go back to a specific page (FreeTaxUSA does this better), but otherwise this is a great tax software. It's the only one that properly handles reg... See more
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Review summary
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I am using TaxAct for several years and that makes it easier year after year but I like to see a flow chart of what we have done at any time during preparation, iit be if possible atall? It be nice... See more
Company replied
The smartfile feature was okay, but damn it really sucked at automatically reading my screen and was damn near worthless since i had to double upload files. Even then I was unable to upload files to... See more
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Easy to use if you don't have complicated financials. Waited until the last minute to finish up and file and in the evening the site kept logging me out. Otherwise no issues.
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Company details
Written by the company
We are tax filers, too. From the pain of gathering tax documents to the relief of hitting submit, we understand what it’s like to file taxes. That’s why we’ve made it our mission to simplify tax filing for everyone. Because taxes shouldn’t be so complicated. TaxAct provides online tax filing solutions for individuals, families, and businesses of all sizes. Whether you’re filing a simple federal return, itemizing deductions, reporting investments, or managing self-employment income, our step-by-step guidance helps you file with confidence and accuracy. We also offer comprehensive business tax filing options, including partnerships, S corporations, C corporations, and sole proprietorships. You can file your federal and state business returns online, making it easier to stay compliant no matter where you operate. From small side hustles to established companies, we’re built to support entrepreneurs at every stage.
Contact info
United States
- www.taxact.com
4.0
Great
8K reviews
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I called to get help fixing some itens…
I called to get help fixing some itens that I was having. The agent couldn't help me. She stated that she was emailing her supervisor. She thrn stared that her supervisor was not ressponing. She told me that she only had a limited time (15 minutes.) I ask her if I was going to be charged the $35 for my call, because she was unable to help me fix the problem The agaent said, "YES".
The agent, stated to ne that she hzd no ides why the trouble was occurring or even how to fix the problem.
I spent more than three hours trying to fix the problem mysellf.
The said that her time wss up and hung up in me. We spend a lot of money of your service.
We are paying for your company to help all of your customers.
This is unacceptsble.
I had to all over from the beginning.
I hsve been using yout servive for many years.
16 April 2026
Unprompted review
Reply from TaxAct
Linda, thank you for sharing this and for being a loyal TaxAct customer over the years. The experience you described, including the call ending abruptly and the issue going unresolved, is genuinely frustrating, and we understand why you feel that way. You deserved better support than what you received. Our team would like to look into this further, including the charge and the interaction itself. Please reach out to us at feedbackresponse@taxact.com so we can review what happened.
It was simple to follow the steps.
It was simple to follow the steps.
Each of the steps were explained in an easy to understand format.
16 April 2026
Unprompted review
Reply from TaxAct
That's exactly what we aim for, Michael! We're glad the process felt clear and easy to follow every step of the way. Thanks for taking the time to share your experience! 😊
Website loop caused my tax return to be late!!
I thought my taxes were done because I paid the fee, verified my depositing account and made it through all of the pages. When I got to the the page that said close return I pressed and it jumped back to the my social security page and 2027 tax page. It stayed on that loop. I went to check my return status and I had to navigate the website just to get to the e-file part and now my tax return has been submitted late.
16 April 2026
Unprompted review
Reply from TaxAct
Thank you for sharing this, Amor. We're sorry to hear about the confusion during the filing process and that you felt your return was submitted later than expected. Navigating back through pages unexpectedly can definitely be disorienting, and we understand how stressful that must have been. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.
This is the third time I've had to…
This is the third time I've had to enter all my tax forms manually and answer all the questions, to get my taxes filed. Unfortunately, I apparently transposed digits in a tax id number. They should already know NY Life's info. Fingers crossed for the third time. I hope this one doesn't get rejected too.
16 April 2026
Unprompted review
Reply from TaxAct
Hi Andrea, thank you for sticking with TaxAct through this process. Having to re-enter your information multiple times is genuinely frustrating, and we understand how discouraging that can feel. A transposed digit in a tax ID can unfortunately trigger a rejection, but hopefully you were able to get it resolved. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.
It's about as good as it gets
It's about as good as it gets, but not really all that much cheaper than paying a pro.
9 April 2026
Unprompted review
Reply from TaxAct
Thanks for the honest feedback here! We're glad the experience hit the mark for you. We hear you on the cost comparison, and we're always working to make sure the value you get goes beyond just the price tag.
Reply from TaxAct
Thank you, Kathy! We're so glad filing felt fast and easy for you. That's exactly the experience we aim to deliver every tax season! 🎉
GOOD SOFTWARE
15 April 2026
Unprompted review
Reply from TaxAct
Thank you, Kathryn! We're so glad TaxAct hit the mark for you. 😊 We'll keep working hard to make sure it stays that way every tax season!
User friendly
15 April 2026
Unprompted review
Reply from TaxAct
Thank you, Dianna! We're so glad TaxAct felt easy and approachable for you. That's exactly what we aim for! 😊
I love TaxAct software and Expert…
I love TaxAct software and Expert Services; however, I'm finding it frustrating and aggravating that when you choose a combination service, you can't go back and choose the individual services.
16 April 2026
Unprompted review
Reply from TaxAct
Thank you for the kind words, and for being a fan of both TaxAct software and Expert Services! We hear you on the frustration with the combination service selection, and we appreciate you flagging that because feedback like yours genuinely helps us improve.
If you'd like help navigating your options or finding a workaround, our support team would be happy to assist at https://www.taxact.com/support/request.
Easy Peasy!
15 April 2026
Unprompted review
Reply from TaxAct
That's what we love to hear, Jamie! 🎉 Filing your taxes should be simple, and we're so glad it felt that way for you. Thanks for sharing!
user friendly Ai very helpful…
user friendly Ai very helpful instructions as well
16 April 2026
Unprompted review
Reply from TaxAct
Thank you, Kimberly! We're so glad the AI made the experience smooth and the instructions were easy to follow. We'll pass along the kind words to the team! 😊
Taxes 2025
Some things are confusing, but made it through glad it’s over
14 April 2026
Unprompted review
Reply from TaxAct
Thanks for sticking with it, Daniel! We know taxes aren't exactly a walk in the park, and we're glad you made it through to the finish line.
We're always working to make things clearer, so your feedback means a lot as we continue to improve the experience.
Easy to use and straight forward…
Easy to use and straight forward service. I always use TaxAct when my AGI is low enough because it's free to use.
16 April 2026
Unprompted review
Reply from TaxAct
Thank you, Samantha! We're so glad TaxAct makes filing easy and straightforward for you. It's great to know the free filing option is there when you need it most! 😊
Great experience but the fees were…
Great experience but the fees were exorbitant. Might consider a new service like turbotax next year
16 April 2026
Unprompted review
Reply from TaxAct
Thanks for the kind words about your experience, Aashish! We hear you on the pricing concern and understand that cost is an important factor when choosing a tax filing service. Feedback like yours genuinely helps us as we continue to evaluate how we deliver value to our customers. We hope you'll give us another look next year.
Reply from TaxAct
Thank you, Leanna! We're so glad to hear the experience felt easy and seamless. The import feature is definitely a favorite, and we love that it saved you some time! 😊
It was very easy and fast.
16 April 2026
Unprompted review
Reply from TaxAct
That's what we love to hear, Cassandra! Easy and fast is exactly the experience we aim to deliver every tax season. Thanks for taking the time to share your feedback! 🎉
Very Worth It
Very easy, read the question carefully. This year I had to speak to the expert over the phone, she was a life savor!
She listened well soothing, patient & very competent.
It was an expensive call, but I was pulling my hair out so it was worth it
16 April 2026
Unprompted review
Reply from TaxAct
Thank you, Emily! We're so glad the expert you spoke with was able to calm the chaos and get you through it with patience and care. That kind of support is exactly what we aim for, and it sounds like she truly delivered. 🙌
Filing fee scam
I started out filing a simple Free return and by the time it was completed it cost $58.30.
16 April 2026
Unprompted review
Reply from TaxAct
We understand how surprising it can be when the final cost looks different from what you expected at the start. Depending on the forms or schedules needed to complete a return, an upgrade to a paid product may be required, which can affect the total price. We appreciate you sharing this feedback, as it helps us continue improving how we communicate costs throughout the filing process.
EVERYTHING!!!!
16 April 2026
Unprompted review
Reply from TaxAct
Hi James, we're sorry to hear the experience didn't meet your expectations. We know that's frustrating, and we appreciate you taking the time to leave feedback. If there's ever anything specific we can help address, we're here.
Easy and helpful
16 April 2026
Unprompted review
Reply from TaxAct
Thank you for the kind words! We're glad TaxAct made the process easy and helpful for you. We'd love to earn that fifth star next time around! 😊
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