Food was bland, boring and no variety. Our tour director always seemed flustered and overwhelmed. I wonder if those who post positive reviews about Tauck have been on a Viking or similar cruise?... See more
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See what reviewers are saying
We were very much looking forward to out tour of Rome and Sorrento. Huge disappointment—especially for the cost. Not at all what you should expect. The tour was at an exhausting pace. The local gu... See more
We have taken five Tauck small group tours (India, Spain, Portugal, southern France and Canadian Rockies) and have enjoyed all of them and recommend them all. India and the Canadian Rockies (just back... See more
Just got back from a tour of Italy that was amazing. For starters our tour guide Andrea was outstanding that set the pace. Hotels were great, balance of personal time was perfect, sights were amazing.... See more
Company details
Information provided by various external sources
Tauck is an operator of guided tours and cruises on rivers.
Contact info
Westport Road 10, 06897, Wilton, United States
- www.tauck.com
3.0
Average
87 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I will never use Tauck Tours again
I will never use Tauck Tours again. I booked a land tour and was told it was fully refundable until final payment. When I had to cancel, I was informed I had to have purchased the protection when I booked in order to get my deposit back. That's just shady and unprofessional. I cancelled over 5 months prior to the tour.
10 January 2020
Unprompted review
Warning: Stay Away from Tauck
Tauck is all about your money and them. They could care less about you. The highlight of our trip to Ireland was to stay in the Dromoland Castle, we got there to find out that we were staying in a local Inn that was 1/8 of the cost and they refused to reimburse the difference and acted as if they could care less. Because the group was so adamant, they sent a check for a very small amount with a small amount credit for another trip: which we will never use. How awful to pay so much for a trip and go to find that the highlight of your trip was taken away. They never even offered to take us to even see the castle, a few of us skipped out on part of the local town tour and paid our own way to go tour the castle we were suppose to stay in. Tauck never apologized, nor took proper responsibility on their own. There was several tours we could have took that were much less cost and they did stay in a castle.
21 September 2019
Unprompted review
Booked trip to China in April 2019 for…
Booked trip to China in April 2019 for trip in October 2020. Told no pricing available when we booked but encouraged to put down a deposit and "protection" for cancellation option. Got a letter days later that no further interaction with Pandas on the trip - ok, that happens. Now see political problems with China/ Hong Kong so I called yesterday to cancel trip. Told I would get $1000 back, but not $1200 fee for "protection". I was told I had 1-year to rebook with Tauck or lose that $1200 "protection" fee all together. We were not told that when we booked in April. If we were, we would not have booked the trip at that time. They have over 14 months before the trip. There is no reason to hold my $1200 "protection" at this time. I DO NOT RECOMMEND THIS COMPANY. Shady at best. Poor customer service on the phone. Asked to speak to a manager but "none were available". I just filed complaint with BBB.
12 August 2019
Unprompted review
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