Waoh waoh. This Company pays full attention to Feedbacks. About 2 weeks go I called them and also wrote on review how excellent their services are but an option ommitted in their app and that was pur... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently sent money through TapTap to my family for Eid, but due to some bank issues, the payment was delayed. I contacted customer support, and Mr. Sohaib Ahmad assisted me. He was very polite, p... See more
Company replied
Muhammad Ahmed 🌹🌹🌹 Thank you to everyone on the team for helping us send money to our families in Egypt. Thank you for the wonderful service and the professional, courteous treatment—especially Mr... See more
Company replied
Very easy Transfer and ref bonus no fake apps is very excellent another people i will request please download tha app and easy transfer and quick received Me first transfer 5pound bonus
Company replied
Company details
About Taptap Send
Written by the company
💸 Fair, fast, easy: money transfer as it should be.
Taptap Send proudly serves immigrant communities by providing them a convenient and safe solution to send money back home.
Send money to Africa, Asia and Latin America now with Taptap Send. DOWNLOAD THE APP
Taptap Send proudly serves immigrant communities by providing them a convenient and safe solution to send money back home.
Send money to Africa, Asia and Latin America now with Taptap Send. DOWNLOAD THE APP
Contact info
United States
- support@taptapsend.com
- www.taptapsend.com
4.7
Excellent
35K reviews
Asks customers to review
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Reply from Taptap Send
We're so glad you love our trusted app!
Taptap Send
They do not want to refund my money or lift the hold they placed on my wife's MTN account.
I sent my wife money to her MTN account in Ghana. Her phone broke and I asked that the money be canceled so I can send it another way. It has been 2 weeks and I have not received my money back, nor can my wife access any other money I sent to her MTN account until this is resolved, even though she repaired her phone. I called customer service several times. Each time they give me an estimated date that keeps changing from 5 days, to 7 days, to 2 weeks.
22 May 2026
Unprompted review
Reply from Taptap Send
Hello, thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the delay in resolving your transfer. We have identified your account and have reached out to you directly regarding this transfer. Please check your inbox at your earliest convenience, and let us know if you require any further assistance. Thank you for your patience and understanding. Taptap send
Reply from Taptap Send
We're delighted your transaction was quick. Thanks for sharing your positive experience!
Taptap Send
Reply from Taptap Send
Hi, thanks for your feedback. We understand the frustration about the new fees. Please know that Taptap Send remains committed to offering affordable and transparent services. The fees are reinvested in helping us maintain great rates and long-term sustainability. We appreciate your trust and understanding. Thanks, Taptap Send.
Reply from Taptap Send
We're glad you enjoyed your experience.
Taptap Send
Works perfect to send money!
Works perfect to send money!
Within seconds the other person got the money on their bank account.
1 June 2026
Reply from Taptap Send
We're so happy to hear that sending money worked perfectly and that the recipient received it instantly! Thank you for your positive feedback.
Taptap Send
Reply from Taptap Send
We're so glad you found our money transfer service wonderful and fast! We appreciate your positive feedback.
Taptap Send
easy send with in a minute,best…
easy send with in a minute,best exchange rate,no any extra charge .
24 May 2026
Reply from Taptap Send
We're so happy you found our service easy, fast, and with a great exchange rate! Thank you for your feedback.
Taptap Send
Reply from Taptap Send
Thank you so much for the kind feedback, we really do appreciate it.
Taptap Send
Extremely disappointing experience
After making two payments, my account was suddenly closed without any meaningful explanation. The funds left my bank account, yet I have been left chasing answers about where my money is and when it will be returned.
What concerns me most is the lack of transparency and customer support. Every enquiry has been met with vague, unhelpful responses, with no clear explanation and no real effort to resolve the issue.
When a company handles your money, trust and communication are essential. Unfortunately, my experience has been the exact opposite.
I would strongly advise others to think carefully before using this service.
1 June 2026
Reply from Taptap Send
Hello David, we’re sorry to learn that your account has been suspended and understand how frustrating this experience may be. We have located your account and reached out to you directly via email. Please check your inbox at your earliest convenience, and feel free to let us know if you need any further assistance. Thank you for your understanding. Thanks, Taptap Send
Reply from Taptap Send
We're so glad you find our app easy for money transfers! Thanks for your positive feedback.
Taptap Send
Easy to start and quick transfer
4 June 2026
Reply from Taptap Send
We're glad it was easy and quick! Thank you for your feedback.
Taptap Send
Reply from Taptap Send
We're happy to hear you found it easy to use and very fast. We appreciate your positive feedback.
Taptap Send
Very Good after reviewing..
Very Good after reviewing... Glad to be part of the family...
4 June 2026
Unprompted review
Reply from Taptap Send
We're so glad you feel like part of our family! Thank you for your wonderful feedback.
Taptap Send
Be aware if your transactions have issues to get your money back you would have to go through stressful communication with no reassurance of getting your money back
I sent money using tap tap send on the 20/05/2926 which was not received by recipient was told to wait 2 days, then to wait to recieve email, regarding the transaction and not to worry I will it will all be sorted. No email so decided to contact and was told it could take maximum 14days. I have used this app before with no issues but seems when issues arise they take time refunding and resolving issues.
19 May 2026
Unprompted review
Reply from Taptap Send
Hello, we’re truly sorry to hear about your experience. We apologize for the frustration caused by the delays in resolving your issue. Please rest assured that your funds are safe, and we are actively working on this. Our team will follow up with you directly to provide updates and ensure the issue is resolved promptly. Thank you, Taptap Send.
Very accommodating to my concern Taptap…
Very accommodating to my concern Taptap for me 101 Percent trusted money transfer
3 June 2026
Unprompted review
Reply from Taptap Send
We're so glad we could accommodate your concern. It means a lot to know you trust our money transfer service. Thank you for your kind words!
Taptap Send
AVOID, they still have not returned my money almost 1 year later
I have been writing to them since July 2025 and to date they have not returned my money or helped in anyway, just fobbing me off every single time. It has been frustrating and stressful dealing with them.
In July 2025, I sent money to a business to pay for something, the business told me they never received the money and they provided bank statements and TapTap send said it was the wrong statement, all whilst doing no investigation on their side to locate the funds. So far I have spent a long time chasing the third party company (including going there several times) at the insistence of Tap Tap Send and am no further forward, my money has still not been returned to me.
Do you know how hard it is to get a business to release a bank statement to a member of the public - I had to sign an NDA. I should never have to go to such lengths when TapTap send can complete investigations on their side - but they have done NOTHING.
I think TapTap send are just hoping I will forget about it so they can add it to their profits.
AVOID TAPTAP Send, find an alternative, because it is by far the worst experience I have had with a business.
11 July 2025
Unprompted review
Reply from Taptap Send
Hi, we truly appreciate your feedback and value your sentiments. It’s clear that your experience has impacted your trust in us. We’d appreciate the chance to look into this and resolve the issue. Please contact our support team or reply to this review with your Taptap Send reference so we can assist you promptly and restore your trust in our service. Thank you, Taptap Send.
Reply from Taptap Send
Hi, thank you for your feedback. We're sorry that your experience did not meet your expectations. We have identified your account and are pleased to inform you that the issue you raised has now been resolved. We hope the outcome meets your expectations. We have also contacted you directly via email. Please check your inbox at your convenience and let us know If you require any assistance. Thank you, Taptap send
It's convenient, reliable and fast.
4 June 2026
Reply from Taptap Send
We are so happy to know our service is convenient, reliable, and fast for you.
Taptap Send
Today I send money to my mother for a…
Today I send money to my mother for a hospital need but it was get delay I got stressful and then I chat with miss/madam Laurie she is vey kindly reply my question. In a few minutes my problem was solved and she got the money in right time. Thank you for your service
4 June 2026
Unprompted review
Reply from Taptap Send
We are so glad to hear that we could assist with such an important and urgent need. It's wonderful to know that our team provided prompt and helpful support, ensuring your mother received the funds quickly. Thank you for sharing your positive experience.
Taptap Send
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