Taps 4 Less Ltd Reviews 92

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Although the company were excellent in terms of delivering the item. After our project fell through they would not accept a return of the item despite this being at their discretion and the item being... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! I placed the order online, paid for it and realised I hadn't checked the arrival date but needed it promptly. I sent an email querying eta and had a response within 20 minutes from... See more

Rated 5 out of 5 stars

Found the rather non standard ss sink unit I was struggleing to find, was prominent on thier website , a few days later & as promised it arrived in the time slot allocated . Just what I needed for thi... See more

Rated 1 out of 5 stars

Despite .ie web page this outfit is based in England. Your legal right to return online goods purchased within 2 weeks are at Customer's expense , I've been quoted between €25 and €100+ ( dhl) to ret... See more

Company details

  1. Bathroom Remodeler

Written by the company

Taps 4 Less Ltd are the new owners of the taps4less.com website following the previous owners, DIY Trader going into liquidation back in December 2012. We have been trading with the taps4less.com website since March 2013. We understand that past customers have not had a good experience with taps4less.com, however we would like to let people know that we are in no means associated with DIY Trader and their dealings with the website.


Contact info

3.4

Average

TrustScore 3.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality, even better service.

Ordered at 3pm, delivered 8.30am the next morning and free delivery what more could you ask for. The basin taps I ordered were missing a back nut which, upon reporting to customer services, was dispatched 1st class and received the next day. Will be back again!

Peter Moore

14 March 2017
Unprompted review
Rated 1 out of 5 stars

Irish Customers beware

Despite .ie web page this outfit is based in England. Your legal right to return online goods purchased within 2 weeks are at Customer's expense , I've been quoted between €25 and €100+ ( dhl) to return a plastic toilet seat meaning the customer doesn't benefit from any deals taps4less have with dhl.
My advice: shop local

1 December 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service and aftercare

I needed to replace a bathroom cabinet and was willing to spend quite a lot to get what we needed but at the same time, cautious about where we purchased from. Taps4Less were found purely via google search and had good reviews, appeared credible online so we went ahead. We weren't disappointed. Our cabinet was ordered and we were able to update via email about delivery timescales. This was a personal service and not just a series of automated responses. Cabinet arrived and we were very happy.

Unfortunately, just a few months later, we saw some deterioration in the quality of the mirror - rusting that can often appear after a period of years. As the unit was well-made and pretty new, we didn't feel that it was expected wear and tear.

Expecting a bit of a battle as we were beyond the usual returns policy timescale, I emailed a couple of photos and accompanying explanation to see if anything could be done. Some further admin details were taken by email, an apology was given and the manufacturer was contacted. Within a short time, I had a further email response confirming that a new item would be sent in replacement. I was so surprised at such easy, straightforward and sensible reaction. The team at taps4less have continued to liaise to arrange delivery at a convenient time. Old fashioned personal service, but quickly and conveniently by email and internet.

So thank you Jayme and colleagues at taps4less and their supplier!

4 November 2016
Unprompted review
Rated 5 out of 5 stars

Simple, straightforward and rewarding

I ordered a tap from Taps4Less after looking at similar items online. The reasons for choosing this particular company is that they offered and exceptional guarantee and had promptly responded to a question I posted on their website.
The tap was very quickly delivered (ordered Saturday afternoon, delivered Tuesday morning!) and was quite clearly a quality product, nothing about t was cheap and cheerful.
Sadly I had overlooked the size of the hole in our granite worktops and although the tap "should" have fit, it didn't and I had to accept that it was my fault and plead for a refund.
I needn't have worried, they quickly accepted that I would have to return the tap, they gave me a return reference number and they quickly refunded my money - although they were a bit slow in letting me know that they had done so. But I believe this was down to one person's oversight and shouldn't be held against them.
All in all it was a quality product that sadly didn't suit my particular circumstances and the company were fair enough to refund my outlay. I would go to them FIRST if I were in the market for another tap

24 October 2016
Unprompted review
Rated 5 out of 5 stars

Top Tap

I am very pleased with the tap I bought very good price and delivery was
with in two days can't ask for better than that
thank you very much.

11 May 2016
Unprompted review
Rated 5 out of 5 stars

Excellent!

Very happy with the purchase and after being told delivery of 5 working days it arrived 4 days early.

24 August 2015
Unprompted review
Rated 5 out of 5 stars

Top quality Mixer Tap

Ordered on Friday Delivered on Monday lunch time you could not ask for anything better and the Mixer Tap I ordered was the best quality I have ever had, Thank you Taps 4 Less

23 June 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I had ordered a bath waste filler from 4 different companies who all said they had in stock, however never delivered, I called taps 4 less, and spoke to a very helpful guy (sorry don't know the name) he said it was in stock and would be with me tomorrow, the updates were fantastic and sure enough it turned up on time, and a great price, brilliant service. Thank you Taps 4 less, I shall use you again if needed.
Michael

19 June 2015
Unprompted review
Rated 5 out of 5 stars

QUALITY

brilliant service and delivery and cabinet and basin were top quality and i should know i instaLL BATHROOMS ALL THE TIME A1

20 December 2014
Unprompted review
Rated 5 out of 5 stars

Beautiful taps

Beautiful high quality taps. When delivered builder commented that he thought it was a gold bar in the box. Pleasant, polite and efficient service when I contact them by phone. Thanks.

25 June 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service and product at a very good price. Will definately buy from this company again in the future.

5 March 2014
Unprompted review
Rated 4 out of 5 stars

Thank you

Found it, ordered it, taps4less.com delivered it and I finally fitted it - seamless process thank you.

28 December 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look