I placed my order on april 16, it was paid in full, nothing happened until i received an email from t-dimension on 8 of May saying it was out of stock and I would be fully refunded, it's now the 21 of... See more
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See what reviewers are saying
Address confirmation part was unusual for sure. Other than that everything went smoothly, only took a bit more time to receive order than expected. Communication with store was at a very good level, p... See more
Company replied
Quick responses, but due to lack of control throughout the delivery process you wait a bit over 2 weeks to receive your high-price camera without a real tracking ability. In addition it´s not... See more
Company replied
I wanted the new S24, but the Hong Kong or USA version which come with the latest Qualcomm SoC instead of the Exynos. T-Dimension had everything I needed: lower price than every single competitor, no... See more
Company replied
Company details
Written by the company
Founded in 2003, T-Dimension offers and delivers Photography Equipment to customers around the world as an eTailer. The HK-based company served satisfied clients and has been well rated in trusted channels such as: eBay/Amazon/Lazada/Taobao. Treasuring Great Moments of Life leads to Happiness, hence our eShop focuses in the range of Photography Equipments. The T-Mission is to ensure Quality Service that includes the following: Delivery, Shopping Experience, Community & Customer Support. AU Facebook Page: https://www.facebook.com/TDimension/ UK Facebook Page: https://www.facebook.com/TDimensionUK/
Contact info
Unit 703C, 7/F., Lai Cheong Factory Building, 479-479A Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong
- HK +852 27891288 | AU +61 280113753 (AEST 12:30pm - 9:30pm) | UK +44 2071934703 (GMT 1:30am - 10:30am)
- shop@t-dimension.com
- www.t-dimension.com
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Waiting full refund that was promissed
I placed my order on april 16, it was paid in full, nothing happened until i received an email from t-dimension on 8 of May saying it was out of stock and I would be fully refunded, it's now the 21 of May and I haven’t received anything back.
How online purchasing should be
A clear description of the product and it's condition.
The product purchased was found to be exactly as the retailer described - 100% brand new.
When purchased, the item was delivered before estimated delivery time via DHL -complete with detailed order tracking.
Received a follow up message from T-Dimension requesting to verify that the item had been delivered and in good working order.
Would not hesitate to return to T-Dimension for my next purchase as I believe that is how online purchasing should be.

Reply from T-Dimension Ltd
New camera and adapter purchase.
I ordered a new camera and adapter. Due to the value of the order I had some questions to answer regarding seller protection which delayed order processing by a day or two. This was a bit disconcerting at first, but actually understandable and not a difficult task. Once my order was accepted and processed, delivery was quick and the products were packaged very well and exactly as ordered.
I would have no problems in recommending them, and indeed have just placed another order with T-Dimension.

Reply from T-Dimension Ltd

Reply from T-Dimension Ltd
Too much time waiting
I have been waiting for at least 12 days to receive the phone—not the end of the world, but still a long wait. Unfortunately, the phone has an audio issue that I noticed soon after receiving it. Despite multiple attempts to fix it through settings adjustments and a factory reset (just to rule out any doubts, though I’m certain it’s a hardware defect), the problem persists. I contacted customer service and the warranty support, but after 3 days I have yet to receive any response from the warranty team. Perhaps I’ve just been unlucky, but so far, this hasn’t been a great experience. I hope the issue gets resolved soon.

Reply from T-Dimension Ltd
Excellent service
The item arrived in time. It was well packed. Quality as promised.

Reply from T-Dimension Ltd
Great experience!!
Great experience, would buy again from them!!
Everything came as expected and in time, very well packed.
Their team helped answering my questions in a very professional and friendly way

Reply from T-Dimension Ltd
Reliable seller!
Very reliable seller, perfect product. Shipping is a bit slow, but just take that into account and plan your order in advance.

Reply from T-Dimension Ltd
[S24+] Great communication with customer…
Great communication with customer support.
Ordered S24+ phone come without problems - working.

Reply from T-Dimension Ltd
First class service for all.
After trying several outlets, I came across T-Dimension who were extremely helpful, professional and gave exceptional service.
I would thoroughly recommend them to anyone who wishes to purchase any type of media equipment.

Reply from T-Dimension Ltd
S24 snapdragon uk
First time buying from t dimension, prices are very good and cheap but also the shipping is good aswell, it came in 8 business days. The support in the WhatsApp was also very good since they answered all my questions and helped me with tracking etc. The phone came packed nicely and properly and is brand new.

Reply from T-Dimension Ltd
Reliable and pretty quick
Reliable and pretty quick. I’ve used them a number of times and been very happy.

Reply from T-Dimension Ltd
I have ordered a Sony lens
I have ordered a Sony lens. It was delivered within a week without any problems. Swift communication as well.I have a very good experience with T Dimension

Reply from T-Dimension Ltd

Reply from T-Dimension Ltd
Good prices and service.
I have only had good experiences with T-Dimension so far. So far I have bought a few lenses here. The Sony G-Master lenses were always new and worked perfectly. When I get a chance I'll buy a few more.

Reply from T-Dimension Ltd
Reliable and friendly
+ great offer
+ very friendly and helpful service, quick response
- comlicated order (documents required)
- longer delivery than mentioned

Reply from T-Dimension Ltd
Reliability overall
Good service, shipping and trasportation information received. Bought in the past too still reliable still good provider of tech. Thanks

Reply from T-Dimension Ltd
Item perfect and good price
The item was perfect, good communication, some issues with shipping times, but overall okay.

Reply from T-Dimension Ltd
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