Smooth and hassle free as always and Ciprian Pop goes extra mile to look after his customers. Would strongly recommend west audi london to everyone
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See what reviewers are saying
I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... See more
Company replied
I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... See more
Company replied
Since switching to the new phone system it has become impossible to get in touch with anyone in the service department. On Wednesday the 12th August I called 10 times between 10am and 2:00pm unsu... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
958 Great West Rd, TW8 9BQ, Brentford, United Kingdom
- 020 8380 4000
4.6
Excellent
1K reviews
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Paris who was in charge of my vehicle…
Paris who was in charge of my vehicle was extremely, courteous, friendly and knowledgeable.
Unfortunately the previous ladies on reception 6 months ago have left to work in other departments.
Their replacements clearly didn't want to be there, were rude, stroppy and unhelpful, which put a dampener on the experience as I had a waiting book as my car was being serviced!!
30 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Fiona, thank you for your feedback. We are pleased to hear that Paris provided you with courteous and knowledgeable service. However, we are truly sorry to learn that your experience with our reception team did not meet your expectations. We appreciate you bringing this to our attention, as it helps us understand where improvements are needed. Your comments are valued, and we hope your next visit will be more positive throughout. Kind regards from the West London Audi team.
Excellent and efficient service, as always!
I had my car serviced at West London Audi yesterday and was very pleased with the experience. Everything was handled efficiently from start to finish. The staff were professional, friendly and well organised, and both the handover and collection were completed with minimal waiting time. The whole process felt smooth and straightforward. Thoroughly recommended.
1 April 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best regards, The West London Audi Team
Very professional and high quality service
Very professional, high‑quality, and personable customer service throughout. My car was serviced promptly, and I was immediately provided with a clear update on any future work required. I also received an email confirmation that included a video of my car inspection, which was unexpected and extremely helpful. The complimentary valet service was a lovely touch and very much appreciated. Thank you, West London Audi, for such an excellent overall experience.
30 January 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Edyta, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service professional, efficient, and personable. It’s wonderful to know the video inspection and complimentary valet service added value to your visit. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back to West London Audi in the future. Best wishes, West London Audi Team
We have received a brilliant customer service from Kash Riaz Riaz @ West London branch from
We have received a brilliant customer zero from Kash Riaz when we bought our new car recently. We have been their customer for long time but the service we received this time was unbeatable. He looked after the process from the start very well and went beyond the expectations. Really satisfied and recommend..
30 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Kumudumali, Thank you ever so much for your wonderful review. It’s always a pleasure to support our long-standing customers and to exceed expectations is truly rewarding. Your kind recommendation means a great deal to us. We look forward to continuing to assist you in the future and hope you enjoy your new car immensely. Best wishes, West London Audi Team
My advisor was informative and perfect…
My advisor was informative and perfect for me!
27 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Sidharth, Thank you very much for your kind words. We are delighted to hear that your advisor was informative and suited your needs perfectly. We truly appreciate you taking the time to share your experience and hope to welcome you back to West London Audi in the future. Best wishes, The West London Audi Team
Very well organised set up and a very…
Very well organised set up and a very welcoming team.
26 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you ever so much for your kind words. We are delighted to hear that you found our set up well organised and our team welcoming. We look forward to welcoming you back to West London Audi in the future.
Staff very helpful and informative…
Staff very helpful and informative throughout
24 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you very much for your kind words. We are delighted to hear that our staff were helpful and informative throughout your experience with us. We look forward to welcoming you back to West London Audi in the future. Thank you once again for choosing us.
As always very welcoming and efficient
As always very welcoming and efficient
24 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Sarah, Thank you ever so much for your kind words. We look forward to welcoming you back to West London Audi in the future. Wishing you all the very best until then. Kind regards, The West London Audi Team
wait almost one hour to collect my car
25 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Fu Zhe, We sincerely apologise for the delay you experienced when collecting your car. We appreciate how frustrating it must have been to wait almost an hour, and this is certainly not the standard of service we aim to provide. Thank you for bringing this to our attention and we hope to make the experience more positive in the future
Poor Audi Service
I brought my Audi in for what I expected to be a straightforward service and left feeling completely misled and let down. I was initially quoted around £5,000 of extra work on top of the service, which was a real shock and made me seriously worry about the condition of my car. Only when I mentioned that I had an Audi warranty did most of this “urgent” work suddenly vanish, apparently fixed by a simple system reset. That swing from thousands of pounds of work to almost nothing has left me feeling that the original quote was neither transparent nor trustworthy.
The whole experience was made worse by the lack of communication. I had to constantly chase for updates, and no one ever clearly talked me through the supposed issues or asked if I even wanted the additional “recommended” work carried out. When I was finally told my car was ready, there was no proper explanation of what had actually been done, how the problems were resolved, or why the original quote was so high, just a quick comment that the service agent would follow up – which never happened.
To make matters worse, after this experience I filled out a contact form on their own website to give them a chance to respond directly, and I still have not received any reply. Being ignored even at that stage has left me feeling frustrated, undervalued as a customer, and with very little confidence in this service centre. I would strongly think twice before bringing my car back here or recommending them to anyone else.
UPDATE
Since that visit, the same warning light has now come back on. This clearly suggests that the underlying issue was not properly identified or resolved. I have telephoned West London Audi on multiple occasions to book the car back in, and each time I have been told that someone would call me back to arrange an appointment. To date, no one has called me back and no appointment has been made.
This is on top of the earlier poor communication, the lack of explanation at handover, and the fact that I previously submitted a contact form via your website and never received any response. Taken together, this gives the impression that my concerns are being ignored and that there is little regard for customer safety or aftercare.
11 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Mick, We sincerely apologise for the experience you have described and understand your frustration regarding the communication and transparency of the service. This is not the standard we aim to uphold and I know our service team are in direct contact with you to address any outstanding concerns and work towards restoring your confidence in our service centre. Kind regards, West London Audi
Reply from Sytner Group - West London Audi
Dear Cynthia, Thank you very much for your kind words. We are delighted to hear that Cyprian was very helpful during your visit. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Very good service
19 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Vira, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service very good. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
A most satisfying experience at West London Audi
Long serving staff a sign of a good employer. Car received immediately on driving in by friendly courteous receptionist. Soon after taking a seat Anoop sat with me and explained the procedure, which I agreed and he gave me what turned out to be an accurate estimate of completion time. I had decided to wait and read a book with occasional drinks from the self service machine (free) with so many options from coffees to hot chocolate. All extremely civilised. Members of staff who recognised me from previous years stopped to say hello. On completion the car was driven up for collection and the complementary valet made it look like new. All in all a very satisfying experience.
18 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Michael, Thank you for your kind and detailed review. We are delighted to hear that Anoop and the team provided you with a friendly and efficient service, making your visit so enjoyable. Your satisfaction means a great deal to us. Best wishes, West London Audi Team
Reply from Sytner Group - West London Audi
Dear John, Thank you very much for your kind words. We are delighted to hear that you found our service both efficient and courteous. We look forward to welcoming you back in the future. Best regards, West London Audi Team
First Class
First Class, polite and informative. With no hint of trying to create unnecessary work.
This is how personal service should be conducted.
Thank you.
20 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear BJ, Thank you ever so much for your kind words. We very much appreciate you taking the time to share your experience. Kind regards, West London Audi Team
Appreciation for Exceptional Service
I truly appreciate the excellent service provided during my recent visit. A special thanks to your representative - Anoop, who handled everything with great professionalism and care. It made the whole experience smooth and reassuring.
16 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Sathya, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to West London Audi in the future. Kind regards, West London Audi Team
Exceptional Customer Service
Anoop the agent assigned to my car getting booked into West London Audi service was absolutely brilliant from letting me know on exactly what is going to happen to going above and beyond when I collected the car to fix the broken oil cap and rebooked me in to complete the job to an excellent standard.
12 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Tina, Thank you very much for your kind words. We are delighted to hear that Anoop provided such excellent service throughout your visit, keeping you informed and going the extra mile to ensure everything was completed to a high standard. Your feedback is greatly appreciated and motivates us to continue delivering the best possible care to all our customers. Kind regards, West London Audi Team
Reply from Sytner Group - West London Audi
Dear Ardita Fabrizio, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at West London Audi. We look forward to welcoming you back in the future.
We always get a very good service from…
We always get a very good service from Audi
12 March 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Nichola, Thank you ever so much for your kind words and for taking the time to share your experience. Your continued support means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Reply from Sytner Group - West London Audi
Thank you very much, Mani, for your kind words. We are delighted to hear that Ciprian Pop has made such a positive impression and has been a great asset to our business. We appreciate you taking the time to share your experience and look forward to welcoming you back to West London Audi in the future. Your support means a great deal to us.
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