My whole experience at Sytner Tring was friendly and helpful. From walking into Reception to dealing with service advisors whole updated me the whole time I was there. Nothing was too much trouble.
Location
Switch locationLondon Road, Cow Roast, HP23 5RE Hertfordshire, GB
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I dealt with Chris Buss, and in just over a week my mini was collected all finances paid off plus some equity left in car for me. Chris was very efficient, made me understand each stage of the proces... See more
Company replied
We returned to BMW looking to trade in or repair our aged 2 series but ended up buying a new car. It was the sensible obvious solution but we were coached well through the process. This was conducte... See more
Company replied
Chris Buss made selling my mini back to the Sytner group very straight forward and easy. I got given a good price for my car and payment made on time. Great communication
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
London Road, Cow Roast, HP23 5RE, Hertfordshire, United Kingdom
4.8
Excellent
293 reviews
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Brilliant help
I would like to thank Gerry Lane for his fantastic help and advice. It was a pleasure to work with him.
23 May 2024
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, John. We are delighted to hear that Gerry was able to provide you with the help and advice you needed. At Sytner Tring BMW, we strive to provide our customers with the best possible service and it is great to hear that Gerry was able to do just that. We are committed to ensuring that all of our customers have a positive experience when they visit us and we are glad that you were able to benefit from Gerry's expertise. We look forward to seeing you again soon.
Damaged car during first oil change
I bought a 218i Gran Coupe new from here less than 12 months ago. Took it in for its first oil change. After collecting it and whilst driving it home, within 5 miles, it emptied of oil, the warning light to stop immediately came on and the engine began rattling loudly.
The dealership are refusing to go any further than simply replacing the oil filter housing which they damaged during the oil change, despite further damage to the engine obviously occurring with the loud engine rattling and drastic loss of oil.
Considering the reply below from Sytner, there was no satisfactory resolution. So legal advice is now being explored.
9 May 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
We are sorry to hear about your experience with Sytner Tring BMW. We take customer satisfaction very seriously and we know our Aftersales Manager, Elayne Flitney is liaising directly with BMW and yourself to find a speedy and amicable resolution. Thank you for your feedback.
Excellent Service - Happy Purchaser
Just picked up my new car today. Only right to mention the excellent service I received from BMW Tring and in particular Guvinder Singh. From start to finish, he sourced the car I wanted and then made the transaction incredibly seamless. No matter what the challenge or question, he was patient, addressing all concerns I had. Every question was answered and importantly, was answered very quickly which was great and gave so much confidence.
You don't often get great service these days, so when you do, only right to commend it. Well Done BMW Tring and Guvinder.
From a happy customer who has high expectations
24 April 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you so much for your kind words, Sanjay! We are delighted to hear that you had such a positive experience with us here at Sytner Tring BMW. We strive to provide the best customer service possible and it's great to hear that Guvinder was able to meet your expectations. We hope you enjoy your new car and we look forward to seeing you again soon.
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind review, Mr John. We are delighted to hear that you had a positive experience with us at Sytner Tring BMW. We strive to provide prompt service and knowledgeable staff who are courteous and not overly pressured. We are glad that we were able to meet your expectations and we hope to see you again soon. Thank you for choosing Sytner Tring BMW.
Guvinder made my new car purchase a…
Guvinder made my new car purchase a breeze. He couldn’t have done more to make the process as easy and stress free as possible. Any questions you have, he’s your man. Highly recommend
17 April 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Oli. We are delighted to hear that Guvinder made your new car purchase a breeze. We strive to make the process as easy and stress free as possible for our customers, and it's great to hear that Guvinder was able to do that for you. We highly recommend him too, and if you have any questions, he's the man to ask. Thank you for your review and we look forward to seeing you again soon.
Continuing Great Service
Having purchased my vehicle from Sytner Tring (as Specialist Cars) I have continued to travel to use the dealers services as I’ve found them professional in all respects. I have found the staff to be friendly, helpful and knowledgeable and the work on my vehicle carried out to an excellent standard. My recent trip for an MOT resulted in an unexpected failure owing to tyre damage. I had little time to remedy the issue and get a retest however Sytner were accommodating in squeezing me in at the end of the day on Friday and waiting for me after I got the tyre fitted. In my experience Friday afternoons wouldn’t typical yield that kind of service so I would like to mention this and in particular Ben Saunders who organised this for me.
12 April 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Paul. We are delighted to hear that you have had such a positive experience with us here at Sytner Tring BMW. We strive to provide the highest level of customer service and it is great to hear that we have achieved this. We are especially pleased to hear that Ben Saunders was able to accommodate you at the end of the day on Friday and wait for you after you got the tyre fitted. We are committed to providing the best possible service and we are glad that you have been able to benefit from this. Thank you for your review.
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, DrA. We are delighted to hear that you had a great experience with Gerry and the team at Sytner Tring BMW. We strive to provide the best customer service and we are pleased that we have achieved this with you. We hope that you will continue to enjoy your BMW and that you will come back to us for any future needs. Thank you again for your review and for choosing Sytner Tring BMW.
Poor customer care
We left ouri care just before 8.30am for a full service and MOT. Overall, the service overall poor, primarily due to lack of care from the servicing manager for our time, even after this was highlighted as important during the initial booking and we requested a timely update as to when the car would be ready. As this did not happen we ended up missing our late afternoon (important) meetings that we organised well in advance at a cost. The staff were superficially kind and appologised but the communication showed a genuine lack of interest and care. We shall think again before using this service, seems the local independents pay a lot more attention to customer care while offering the same service at a lower cost.
8 April 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
We are sorry to hear about your experience at Sytner Tring BMW. We understand how important it is to receive timely updates and we apologise for the lack of communication. We take customer care very seriously and we would like to invite you to contact our Head of Business, Louise Hill, louisehill@sytner.co.uk, to discuss this further. We value your feedback and we would like to ensure that you receive the best possible service in the future.
Excellent service from your sales and preparation teams
Very impressed by the knowledge and professionalism of sales exec Megan Minall and with the preparation of my M550iXdrive. Having purchased online and driven from Scotland to Tring my act of faith was well rewarded. Megan’s video presentation before I committed was impressive. She kept me well informed answering all my questions online efficiently. On the day of collection Megan was a pleasure to meet and so helpful. The car had been well prepared too and looked superb.
2 April 2024
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Mr J Raine. We are delighted to hear that you had such a positive experience with our sales executive Megan Minall. We strive to provide the best customer service and it is wonderful to hear that we have achieved this with you. We are also pleased to hear that the car was well prepared and looked superb. We hope you enjoy your M550i xDrive and thank you for choosing Sytner Tring BMW.
Exceptional service, highly recommended 🌟
A refreshingly pro active, helpful and friendly approach to car sales. Guvinder sourced and supplied two cars very quickly, dealing with many questions & queries along the way. Nothing was too much trouble. Great guy, great service. Highly recommended.
29 March 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Alistair. We are delighted to hear that Guvinder provided you with a great service and that you were pleased with the cars he sourced and supplied. We strive to ensure that all our customers have a positive experience when dealing with Sytner Tring BMW and it is great to hear that we have achieved this with you. We hope to see you again soon and thank you for your recommendation.
Guvinder Singh - faultless and exemplary service
Faultless and exemplary service from Guvinder Singh at Tring. From the initial enquiry through to handover, Guvinder was nothing short of incredible. He dealt with my many questions literally in realtime, even during his downtime. Many thanks Guv!
29 March 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Justin! We are delighted to hear that Guvinder provided you with such an excellent service. We strive to ensure that all of our customers have a positive experience when dealing with us, and it is great to hear that Guvinder was able to meet your expectations. We are proud to have him as part of our team and we will be sure to pass on your kind words. Thank you for choosing Sytner Tring BMW.
Ben Saunders
Ben Saunders - top top service. Great communication and went above and beyond to ensure my service including waiting time was sound. Thank you.
Sytner Tring - privileged to have staff to the level of Ben.
27 March 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Grant! We are delighted to hear that Ben went above and beyond to ensure your service was sound. At Sytner Tring BMW, we are privileged to have staff of the level of Ben and we are proud to have him as part of our team. We strive to provide the best customer service and we are glad that Ben was able to meet your expectations. We look forward to seeing you again soon.
Very professional operation.
Very professional operation from start to finish; my sales contact Megan Minall was very helpful all the way through, she knows her stuff and took time to explain all the options etc. The car arrived earlier than expected so a plus there and the presentation for the first time was pure theatre! We then had plenty of time to check everything through before driving it away. 5 stars!
I do, however, think that the bean counters could have been a little more generous with the trade in price for the old BMW, particularly as we had a fairly expensive piece of maintenance a few months ago. However, swings and roundabouts...
12 March 2024
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words and 5 star review, Mr Ballinger. We are delighted to hear that you had a great experience with Megan Minall and that the car arrived earlier than expected. We strive to provide the best customer service and we are glad that we could meet your expectations. We are sorry to hear that you were not satisfied with the trade in price for your old BMW. We understand that it can be a difficult decision and we appreciate your feedback. We hope that you are enjoying your new car and we look forward to seeing you again soon.
Good service as always - thanks Ben!
Have used Sytner Tring for many years. Always get good service. This time Ben was the service contact and he did a great job of keeping me informed on the status and answered my questions in a way that I could understand as I'm not a petrolhead by any means!
12 March 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your 5 star review, David. We are delighted to hear that you have been using Sytner Tring for many years and that you have been receiving good service. We are also pleased to hear that Ben was able to provide you with the information you needed and answered your questions in a way that you could understand. We strive to provide the best customer service and we are glad that we have been able to do that for you. Thank you for your kind words and we look forward to seeing you again soon.
Buying secondhand bmw hybrid tourer.
All staff were friendly and very helpful.
No pressure was put on me re buying car. Once I had purchased the car. all staff still very helpful.
21 March 2024
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind review, Jon. We are delighted to hear that you had a positive experience with us at Sytner Tring BMW. Our team strives to provide the best customer service and we are pleased that you felt comfortable and supported throughout the process. We understand that buying a car can be a big decision and we are glad that you felt no pressure from us. We hope that you are enjoying your new car and we look forward to seeing you again soon.
Buying an X3 from Sytner.
It was great to deal with a mature professional who understood the vehicle and the purchase process. He made our whole experience positive and special, keeping us informed, letting us pick the VRM and making the collection a real event for us.
21 March 2024
Reply from Sytner Group - Sytner Tring BMW
Thank you so much for your kind words, Mrs Ingledew. We are delighted to hear that you had a positive experience with us at Sytner Tring BMW. We strive to ensure that our customers have the best possible experience when purchasing a vehicle from us, and it is wonderful to hear that we achieved this for you. We are glad that you were able to pick the VRM and that we were able to make the collection a special event for you. We look forward to seeing you again soon.
Purchasing a BMW
The team went above and beyond to help satisfy my expectations and securing the right deal for me. A special shout out and mention to Megan and George at Sytner Tring who were both a pleasure to deal with. Highly recommend!
19 March 2024
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Ryan! We are delighted to hear that Megan and George were able to help you secure the right deal. At Sytner Tring BMW, we strive to provide the best customer service and ensure that all our customers are satisfied. We are glad that you had a pleasant experience with us and we look forward to seeing you again soon.
Great Job
Great Job! Ben was a fantastic service advisor. I will defiantly return in the future. Thanks again.
14 March 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Paul. We are delighted to hear that Ben was able to provide you with a great service experience. We strive to ensure that all of our customers receive the highest level of care and attention, and it's great to hear that we have achieved this with you. We look forward to welcoming you back to Sytner Tring BMW in the future. Thank you for your continued support.
Ben was very helpful and polite
Ben was very helpful and polite, and let me know how things were going whilst my car was with them
14 March 2024
Unprompted review
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind review, Richard. We are delighted to hear that Ben was able to provide you with a great service. At Sytner Tring BMW, we strive to ensure that all of our customers have a positive experience with us. We understand how important it is to keep our customers informed and we are glad that Ben was able to do this for you. We look forward to seeing you again soon.
Great Experience
A relaxed, professional, calm and hassle free environment, when buying a new car. Very helpful.
15 March 2024
Reply from Sytner Group - Sytner Tring BMW
Thank you for your kind words, Greg. We are delighted to hear that you had a pleasant experience when buying your new car from Sytner Tring BMW. Our team strives to provide a relaxed, professional and hassle-free environment for all our customers, and we are pleased that you found this to be the case. We are committed to providing the highest level of customer service and we are glad that you found our team to be helpful. We look forward to welcoming you back in the future.
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