Service all carried out ok. Only negative as no one on reception when we arrived to collect the car. We were ignored by the sales woman who was with someone but could clearly see us. She could have c... See more
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The staff were very pleasant and efficient which makes visiting there for your car service a good experience. Its good, having previously been before, to see that staff are still pleasant and ef... See more
Company replied
The MOT was straightforward, but I only took it there as you were going to clean it, and it wasn't very well done at all. Sounds like a small thing but if you say you're going to clean it then do it p... See more
Once I could actually speak to a person to arrange the service on my car, it went very smoothly. Staff were friendly and efficient - I was greeted on arrival and the service representative (Lucy) was... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Kinson Drive, B78 3JH, Tamworth, United Kingdom
- 01827 309001
4.7
Excellent
592 reviews
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Excellent service.
Hayden listened to my (fairly comprehensive list of) requirements and what I could compromise on. He searched and found me the perfect mini. All emails were replied to promptly. Once I'd chosen my new car Lucy handled everything smoothly and efficiently.
25 September 2025
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Angela. We are delighted to hear that Hayden was able to find you the perfect MINI that met all your requirements. Our team at Sytner Tamworth MINI takes pride in providing prompt and efficient service, and we are glad that Lucy was able to handle everything smoothly for you. We appreciate your support and look forward to seeing you again in the future. Thank you for choosing us for your MINI needs.
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Mrs French. We are delighted to hear that you had a great experience at Sytner Tamworth MINI. Our team takes great pride in their extensive knowledge of MINI vehicles and we are glad that it was evident during your visit. We strive to provide exceptional service to all our customers and it is always a pleasure to receive positive feedback. Thank you for choosing us and we look forward to welcoming you back in the future.
Mini Tamworth was a nice place to do…
Mini Tamworth was a nice place to do business, sales team were helpful and informative
9 September 2025
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Ken. We are delighted to hear that you had a positive experience at Sytner Tamworth MINI. Our sales team takes great pride in providing helpful and informative service to our customers. We are glad that you found our dealership to be a pleasant place to do business. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Tamworth MINI.
I feel the need to write this review to…
I feel the need to write this review to express how disappointed I am with level of customer care and loyalty I recently received. I have a BMW M4 with a faulty battery, now this is a very specific and expensive battery £939. Yes you read that correctly this £939 battery can only be purchased from BMW. So I bought it from Styner had it delivered so I could then take the car back to Styner for service.
During the drop off I explained what I had done, but my mistake I apparently didn’t specifically request encoding.
During pick up I questioned if my new battery had been encoded, yes you have to tell the car it has a new battery, thanks BMW for an additional cost of £54. “No you didn’t ask for it to be done” was the answer.
So I have paid £939 for the battery, £344 for my service during which time they had to go into the cars computer to tell it it’s had a service, And now they want another £54 and a new appointment.
Question:
Why no phone call to confirm?
Q: “Hello do you want us to encode your new battery?”
A: “Yes why would I not want it encoded”
Why didn’t they just encode as a gesture of good will?
Why didn’t they encode and charge me on pick up?
Any of the above, now I have to waste another day because of incompetence.
If I have the misfortune of needing work done in the future I will not be taking it to Sytner BMW.
Thanks for nothing.
4 August 2025
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Ian, Thank you for taking the time to share your experience with us. We are sorry to hear that you were disappointed with the level of customer care and loyalty you received at Sytner Tamworth. We apologise for any inconvenience caused by the miscommunication regarding the encoding of your new battery. We would like to invite you to contact our Head of Aftersales, Mark Smith, at marksmith2@sytner.co.uk to discuss this matter further. We value your feedback and hope to have the opportunity to make things right. Best regards, Sytner Tamworth
Mini Tamworth saved the day
Our mini purchase might have been a nightmare due to an issue with mini computer systems .. however the staff at Tamworth were FAB and honestly saved the day. Thank you especially to Courtney who was just SO determined to fix it for us and was lovely too!! Day saved thanks to mini Tamworth!!
28 July 2025
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your glowing review, Louise! We are delighted to hear that our team at Sytner Tamworth MINI was able to save the day for you during your recent purchase. We take great pride in providing exceptional customer service and it is wonderful to hear that Courtney went above and beyond to ensure your issue was resolved. We apologise for any inconvenience caused by the computer systems, but we are honoured to have been able to turn your experience around. Thank you for choosing Sytner Tamworth MINI.
Great customer service
Gemma and team were very helpful and ensured my car was ready within the 3-hour period.
17 July 2025
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Mrs Fuller. We are delighted to hear that Gemma and our team at Sytner Tamworth MINI were able to provide you with helpful and efficient service. Our goal is to ensure that our customers have a positive experience and we are glad that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Tamworth MINI.
Sytner Tamworth MINI - Poor Customer Service
Sytner Tamworth MINI
Posh showroom - Poor Service
Our older, reliable mini went in for a EGR cooler replacement. Sounds technical. Anyway, we had issues with leaking coolant days after the work in Tamworth. Initially we thought the coolant hadn’t been topped properly, so we filled it up and went on holiday. However once we got back the issue was much worse as our parked car had leaked over our drive.
Long and short of it. Our older mini was problem free - until we took it to Sytner Tamworth Mini.
Asked to speak to the manager Carl Rainbird numerous times and was told he was annual leave and essentially we’d left the problem too long before reporting it (3 weeks).
Overall handling of the issue at Tamworth Mini has been poor. That’s why I felt the need to review.
17 April 2025
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mr. Sanders, Thank you for taking the time to leave a review of your recent experience at Sytner Tamworth MINI. We are sorry to hear that you were not satisfied with the service you received. We take all feedback seriously and have investigated the issue you raised. After reviewing our records, we found that your vehicle was brought in for an EGR cooler replacement, which is a technical procedure. However, upon further inspection, we discovered that the leaking coolant was not related to the work we performed. Our team invited you back in to check our work and found that the pipes had rubbed through, which is a known issue and not a result of poor workmanship or the EGR replacement. We understand your frustration and apologise for any inconvenience this may have caused. We pride ourselves on providing excellent customer service and we regret that we were not able to meet your expectations on this occasion. We hope to have the chance to make it right and restore your trust in our dealership. Thank you for bringing this to our attention and we look forward to hearing from you. Sincerely, The Sytner Tamworth MINI Team
Great dealership
Chris at Sytner Mini was super helpful and kept me informed throughout my Mini purchase journey. I’m really happy with my Mini and would recommend anyone who wants a Mini to go to Sytner at Tamworth
12 April 2025
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your glowing review, Wendy! We are delighted to hear that Chris at Sytner Tamworth MINI provided you with excellent service and kept you informed throughout your purchase journey. We are thrilled that you are happy with your MINI and we appreciate your recommendation to others. At Sytner, we strive to provide our customers with the best experience possible and we are honoured to have earned your satisfaction. Thank you for choosing Sytner Tamworth MINI. We look forward to seeing you again in the future.
The service we had was brilliant
The service we had was brilliant. The lady that helped us (Mandy) could not have done any more to help us. I felt really supported in our choices & fully informed at all times. Plus our car arrived much quicker than expected!
4 April 2025
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your glowing review, Suzanne. We are delighted to hear that you had a brilliant experience at Sytner Tamworth MINI. Our team takes great pride in providing exceptional service and we are thrilled that Mandy went above and beyond to assist you. We are also pleased to hear that you felt fully informed and supported in your choices. It's always our goal to exceed expectations and we are glad that your car arrived sooner than expected. Thank you for choosing Sytner Tamworth MINI.
New mini countryman
Wow what an Upgrade Mini really have excelled with this one!
Once again fantastic service from Chris Wheeler. He kept me up to date throughout my new car experience. He is always a friendly face either face to face or over the phone. He is a credit to the business.
18 December 2024
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your glowing review, Paul! We are delighted to hear that you had a fantastic experience at Sytner Tamworth MINI and that our colleague, Chris Wheeler, provided you with excellent service. We take great pride in our customer service and it is wonderful to know that Chris was able to keep you informed and make your new car experience a smooth one. We will be sure to pass on your kind words to Chris and we look forward to welcoming you back in the future.
Wonderful Customer Service
My wife had occasion to take her Mini into Mini Tamworth this morning for its regular service. Gemma Howe, on service reception was a breath of fresh air. Polite, professional and accommodating. When finding out my wife suffers from Parkinsons, she helped prioritise her vehicle although we had not been able to book a "while you wait". Gemma, you are a credit to the Sytner group.
7 October 2024
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for taking the time to leave such a positive review, David. We are delighted to hear that your wife had a great experience at Sytner Tamworth MINI. Our team strives to provide exceptional service to all of our customers, and we are glad that Gemma was able to accommodate your wife's needs. We will make sure to pass along your kind words to Gemma and the rest of our team. Thank you for choosing Sytner Tamworth MINI.
Mini Countryman E
Always had another another make beforehand but decided to try this car. Was made to feel really welcome at the showroom, given good guidance, had a really good demonstration and chose a great car which we are really enjoying.
31 July 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for choosing Sytner Tamworth MINI and for taking the time to leave us a 5-star review, Tom. We are delighted to hear that you felt welcome and received good guidance during your visit to our showroom. Our team takes pride in providing excellent customer service and we are thrilled that you are enjoying your new MINI. We appreciate your support and look forward to serving you in the future.
Mandy at Sytner Mini is amazing!
Mandy at Sytner Mini is amazing!! She always delivers and has helped me for years with cars. Her customer experience is outstanding
7 August 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your glowing review, Helena! We are delighted to hear that Mandy at Sytner Tamworth MINI has consistently provided you with exceptional customer service. We are proud to have her on our team and will be sure to pass along your kind words. Thank you for choosing Sytner Tamworth MINI for your car needs and we look forward to continuing to provide you with top-notch service in the future.
Richard neal was fantastic,told me all…
Richard neal was fantastic,told me all i needed to know
6 August 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your positive review, Steven! We are delighted to hear that Richard Neal provided you with excellent service and all the information you needed. Our team at Sytner Tamworth MINI strives to provide our customers with the best experience possible, and we are glad that Richard was able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Sytner Tamworth MINI!
Greeted on arrival.Showtoom was…
Greeted on arrival.Showtoom was immaculate,Promptly attended to,with care and courtesy.
1 August 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for taking the time to leave such a positive review! We are delighted to hear that you had a great experience at our Sytner Tamworth MINI dealership. Our team takes great pride in maintaining a clean and welcoming showroom for our customers. We are also glad to hear that you received prompt and courteous service during your visit. We appreciate your kind words and hope to see you again soon!
Superb!
The entire process of buying our new Mini from Sytner Tamworth couldn't have been better. From the moment we walked in to picking the car up it was a breath of fresh air compared to other Manufacturers we've encountered in the past. Chris was without doubt the friendliest sales executive we have ever had the pleasure of meeting and that's very important to us.
Tamworth isn't even our closest Mini dealership but we would never go anywhere else now. Thanks to the whole team and especially Chris!
29 July 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your glowing 5 star review, Mr Robinson! We are delighted to hear that your experience at Sytner Tamworth MINI was exceptional from start to finish. Our team takes great pride in providing top-notch customer service, and we are thrilled that Chris stood out as the friendliest sales executive you have encountered. We appreciate your loyalty and look forward to welcoming you back for all your MINI needs. Thank you for choosing Sytner Tamworth MINI!
Mini Fantastic. A modern and fantastic looking…
A modern and fantastic looking showroom, containing a great team of people and a wonderful product in Mini . Nathan was a very knowledgeable and extremely helpful salesman. He took me out on 2 test drives to make sure I got the right model for me . He was also very patient when we decided to wait for the new model. I am delighted with my new Mini and would recommend Sytner Tamworth to anyone .
12 July 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Gail! We are thrilled to hear that you had a positive experience at our Sytner Tamworth MINI showroom. Our team takes great pride in providing exceptional service and helping our customers find the perfect vehicle. We are glad that Nathan was able to assist you in finding the right model and that you are delighted with your new MINI. Thank you for recommending us to others, we truly appreciate it. Enjoy your new ride!
Excellent Service
It was a great experience, staff were very friendly and efficient. Communication was very good throughout the process.
19 July 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for taking the time to leave such a positive review, Ms McCoy. We are delighted to hear that you had a great experience at Sytner Tamworth MINI. Our team takes pride in providing friendly and efficient service, and we are glad that our communication met your expectations. We appreciate your feedback and hope to see you again in the future. Thank you for choosing Sytner Tamworth MINI.
Buying a New Mini
A well informed, educated saleslady who comprehensively explained the differences between new/used Minis but also gave us time and space to think. She knew her product and was able to describe all options to us. She never came across as 'pushy', We had a very pleasurable experience.
11 July 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Heather! We are delighted to hear that you had a positive experience at Sytner Tamworth MINI. Our sales team takes pride in being knowledgeable and informative, while also giving our customers the time and space to make the best decision for them. We are glad that you felt comfortable and not pressured during your visit. Thank you for choosing us and we hope to see you again in the future.
Sytner Tamworth.
Richard Neal made the buy and selling of our car very simple and kept us informed every step of the way.
13 July 2024
Reply from Sytner Group - Sytner Tamworth MINI
Thank you for your kind words, Mr. Horton. We are delighted to hear that Richard Neal provided you with a seamless and informative experience during the buying and selling process of your car. At Sytner Tamworth MINI, we strive to make our customers' experience as smooth and hassle-free as possible. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Sytner Tamworth MINI.
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