Great customer service, exceptional infact. From start to finish, managed expectations, prompt, and competitive, well done. Booking, explaining process, executing it, picking up the car bang on time,... See more
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Location
Switch locationFeatherbed Lane, Sundorne Trade Park, SY1 4NS Shrewsbury, England, GB
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After a rather troublesome purchasing experience at another official Mini Main dealer the car had a 12V battery fault within 4 days. Sytner is my nearest dealer and the car was recovered there by M... See more
Company replied
Chose Sytner Mini (prev Rybrook) Shrewsbury as good experience previously. Helped choose a Mini to fit our budget and Amy made sure we had a choice of options. help from her colleague George meant we... See more
Company replied
We had a brake calliper seize on our daughter’s 2017 Mini Cooper and couldn’t have asked for better service. Ben in the service department was fantastic—he got the car straight in on a Friday afternoo... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Featherbed Lane, Sundorne Trade Park, SY1 4NS, Shrewsbury, England, United Kingdom
- 01743452350
4.8
Excellent
125 reviews
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Excellent service
Excellent service, car seen promptly, and fault resolved quickly.
Good communication throughout.
Excellent video sent of car in progress, clear and professional .
1 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service prompt and the communication clear throughout. It’s wonderful to know that the video updates were helpful and met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best regards, The Sytner Shrewsbury MINI Team
Very professional setup
Very professional setup. Staff extremely helpful.
25 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Valerie, Thank you ever so much for your kind words and for taking the time to share your experience with us at Sytner Shrewsbury MINI. We are delighted to hear that you found our setup professional and our staff extremely helpful. It is always our aim to provide the highest standard of service, and your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Amy was really helpful and…
Amy was really helpful and communicative. Everything happened as expected. Good servicing video and advice.
24 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Catherine, Thank you very much for your kind words and positive feedback. We are delighted to hear that Amy was helpful and communicative throughout your experience. It’s wonderful to know that everything went as expected and that you found the servicing video and advice useful. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best wishes, The Sytner Shrewsbury MINI Team
Great Service
Meet and Greet was great,
Service was Great - kept updated.
Communication was great.
Car returned with completed service and MOT.
And Sparkling :-)
8 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Debbie, Thank you ever so much for your wonderful review. We’re delighted to hear that you found the Meet and Greet, service, and communication to be great throughout your visit. It’s fantastic to know your car was returned with a completed service and MOT, and in sparkling condition too! Your kind words truly mean a lot to the team here at Sytner Shrewsbury MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Seamless from drop off to collection.
Seamless from drop off to collection.
20 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Michael, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Shrewsbury MINI was seamless from drop off to collection. It is always our aim to provide a smooth and efficient service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Good info and communication during the…
Good info and communication during the sales process
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We are delighted to hear that you found the information and communication during the sales process to be clear and helpful. It is always our aim to provide excellent service and ensure our customers feel well informed throughout. Your positive feedback is greatly appreciated, and we hope you continue to enjoy your MINI for many miles to come. Best wishes, The Sytner Shrewsbury MINI Team
10 out of 10
As always, staff very helpful. Service &MoT easy to book, reminders useful, friendly, courteous staff, communicating just the right amount, and good value.
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff helpful and courteous, and that the service and MoT booking process was straightforward. It’s great to know that our reminders and communication met your expectations, and that you feel you received good value. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best regards, The Sytner Shrewsbury MINI Team
Great service from all the people, shame about the IT booking system
Such a great service from all the Service people at Shrewsbury MINI, Chris & Amy are both professional, friendly and eager to help. The visual health check video is a nice touch. Unfortunately the Sytner Group IT system confuses rather than supports the booking process. Car was booked in via phone call with Chris and it was agreed I would receive a call the day before to confirm collection time but 3 days before I received an email asking me to confirm my booking & "Check-in Online" A second email was received the next day and then a text message the next day all wanting me to confirm my appointment and "Check-in Online" I had to phone Service and check my appointment had not been cancelled because I hadn't completed the Online Check-in. Apparently Online "Check-in" is not required but that is not mentioned in the emails or texts so most confusing and frustrating lets the overall experience down.
28 May 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Richard, thank you for your kind words about Chris, Amy, and the service team at Shrewsbury MINI. We’re pleased you appreciated the visual health check video. However, we apologise for the confusion caused by the online check-in communications. We understand how frustrating this must have been and regret that the messages were unclear regarding the necessity of completing the online check-in. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us.
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Helen, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you had no problems during your experience with Sytner Shrewsbury MINI. It is always our aim to provide a smooth and enjoyable service for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Great customer care and contact letting…
Great customer care and contact letting you know everything regarding your booking, car and helpful information.
20 April 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Julie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We are delighted to hear that our customer care and communication met your expectations, and that you found the information provided helpful throughout your booking and purchase. It is always our aim to keep customers fully informed and supported. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you again in the future. Best wishes, The Sytner Shrewsbury MINI Team
MOT Test
I took my mini in for an MOT test. As I was unable to walk very far I had a very relaxing time watching tv in the showroom whilst drinking coffee. The staff were all very attentive and when I collected my car not only had it passed the MOT it was beautifully cleaned! Much appreciated. Thank you Sytner Shrewsbury.
14 April 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Jay, Thank you very much for your kind words. We are delighted to hear that you found your visit to Sytner Shrewsbury MINI comfortable and enjoyable, especially given your mobility concerns. It’s wonderful to know our team provided attentive service and that your car passed the MOT with flying colours, looking immaculate on collection. Your appreciation means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Great Service
Very knowledgeable, quick and efficient service, made to feel welcome, clean and tidy facilities.
17 April 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Shrewsbury MINI. We are delighted to hear that you found our team knowledgeable and efficient, and that you felt welcome throughout your visit. It’s wonderful to know that our clean and tidy facilities contributed positively to your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Shrewsbury MINI Team
Amy and the team at the mini garage…
Amy and the team at the mini garage were fantastic from start to finish. They made getting my MOT and service sorted quick and stress-free, with clear communication and a really friendly approach.
The service was efficient and professional, and they made me feel confident throughout the whole process. I’d definitely recommend them to anyone looking for reliable and great customer care.
23 March 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you so much, Olivia, for your kind words. We’re delighted to hear that Amy and the team provided a quick, stress free experience with clear communication and friendly service. It’s wonderful to know you felt confident throughout your MOT and service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future.
Brilliant would whole heartedly recommend.
I found Sytner Shrewsbury to be proactive and very professional. Nothing was too much trouble and Amy Dowell could not have been more helpful. Would recommend the whole team who were a pleasure to do business with.
27 March 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that Amy and the entire team at Sytner Shrewsbury provided you with a professional and proactive experience. It is always our aim to make every customer feel valued and supported throughout their visit. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future. Kind regards, Sytner Shrewsbury MINI Team
Great sales advice and support
Great sales advice and support whilst purchasing my new car. Ellie was fantastic, very professional and answered all of my questions. After having some problems at other dealerships I truly felt looked after here by all staff. Would recommend to anyone looking to purchase a new car!
8 April 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you, for your kind words and fantastic feedback. We’re delighted to hear that Ellie provided such professional and supportive service throughout your purchase. It’s wonderful to know you felt truly looked after, especially after previous experiences elsewhere. Your recommendation means a great deal to us, and we’re thrilled you had a positive experience with the whole team at Sytner Shrewsbury MINI. We hope you enjoy your new car and look forward to welcoming you again in the future.
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Richard, Thank you ever so much for your kind words. We are delighted to hear that you found our service team efficient, friendly, and fast. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback truly means a great deal to us and encourages the entire team to maintain the highest standards. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best wishes, The Sytner Shrewsbury MINI Team
Excellent and very personable and…
Excellent and very personable and efficient sales person, continuing after the sale with more queries that I had.
29 March 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Hilary, Thank you ever so much for your kind words. We are delighted to hear that you found our sales team both personable and efficient throughout your experience. It’s wonderful to know that we could continue to assist you even after the sale with any further queries you had. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Ben and Amy – Excellent Service!
We had a brake calliper seize on our daughter’s 2017 Mini Cooper and couldn’t have asked for better service. Ben in the service department was fantastic—he got the car straight in on a Friday afternoon, diagnosed the problem right away, and promised it would be ready for Saturday morning. My daughter’s a medic and relies on her car, so Ben arranged a loan vehicle on the spot, at no extra cost. True to his word, the car was ready the next morning and the cost came in below the quote. Both Ben and Amy were brilliant –friendly, professional, and an absolute credit to MINI. Couldn’t fault a thing!
20 March 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you, Dave, for your wonderful feedback. We’re delighted to hear that Ben and Amy provided such a friendly and professional service, especially given the urgency of your daughter’s situation. It’s great to know the repair was completed promptly and within budget, and that the loan vehicle helped keep her on the move. Your kind words mean a lot to the team here at Sytner Shrewsbury MINI. We truly appreciate you taking the time to share your experience.
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Scott, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We are delighted to hear that you found our service brilliant. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Shrewsbury MINI Team
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Karen, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that Amy consistently provides great service and that your experiences with Sytner Shrewsbury MINI have been positive. It’s always wonderful to know our team’s efforts are appreciated. We look forward to welcoming you back in the future and continuing to offer the high standard of service you expect. Best wishes, The Sytner Shrewsbury MINI Team
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