Trade in and purchase of nearly new car. All agreed promptly and smoothly without any pressure.I dealt primarily with Richard who kept me fully updated throughout and took ownership of the overall pro... See more
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Brought my car in for a recall and for its first MOT. I have used Sytner’s several times as I’ve had BMWs for around 20 years. It is more recent I’ve used them as I assumed they’d be more expensive th... See more
Car booked in following a recall letter, very professional and courteous staff, nothing was too much trouble and they went over and above just rectifying my car. I was kept updated at all times of pro... See more
Company replied
The sales rep Connor was very knowledgeable & Plesent man and knew everything about the car and setting up the profiles which he helped us with. Faultless from start to finish making the car purchase... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
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High standard of customer care…
Usual high standard of customer care from Scott. Our Car had a complimentary clean also! Thank you!!
1 October 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sampath, Thank you very much for your kind words and for taking the time to leave us this wonderful review. We are delighted to hear that Scott provided you with the usual high standard of customer care you expect from us. It’s great to know that you appreciated the complimentary car clean as well. Kindest regards, Ali Taylor
Tom the service advisor was great
Tom the service advisor was great , really helpful and apologetic when the tracker wouldnt register .
He was very aware we had requested the car back for a certain time as my wife had a appointment later , without asking he came out with a courtesy car and said please accept our apologies and let me sort your vehicle
2 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear James, Thank you very much for your kind words. We’re delighted to hear that Tom was able to assist you so effectively and showed great awareness of your needs. It’s always our aim to provide a seamless and courteous service. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Andrew, Thank you ever so much for your kind words. We’re delighted to hear that you found our team professional, polite and thorough throughout your experience. It’s always our aim to deliver the highest standards of service and to ensure every customer feels valued and well cared for. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Ian, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our service both friendly and efficient. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. Kindest regards, Ali Taylor
I love my BMW X2!
Buying my recent BMW from Sytner Sheffield, was a truly great experience made particularly good by Jayna Mistry, the excellent salesperson, who found the perfect car for me. She quickly worked out what it was I wanted in my new car and found it. The whole experience was a pleasure and I felt totally confident I was getting my purchase right, which is a big thing when spending a large sum of money. It was a very professional service. Thank you Jayna for helping me and making it such a joy! I love my BMW X2. It’s the perfect car for me.
8 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Patricia, thank you ever so much for your kind words. We are delighted to hear that Jayna provided such a professional and attentive service, helping you find the perfect BMW X2. It’s wonderful to know that you felt confident throughout the entire process and that your experience was a pleasure. Enjoy every journey in your new car – it’s truly a fantastic choice. We appreciate you taking the time to share your feedback. Kindest regards, Ali Taylor
Excellent service from the minute we…
Excellent service from the minute we walked through the door. A special Thankyou to Jordan Sparrow who looked after us from the beginning through to driving our new car away.
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Sandra, Thank you ever so much for your lovely 5-star review. We’re delighted to hear that you had an excellent experience from the moment you walked through the door. Jordan Sparrow will be thrilled to know he made such a positive impression and looked after you throughout the entire process. It’s wonderful to hear you’re enjoying your new car. Kindest regards, Ali Taylor
Sam massively helped me in the process…
Sam massively helped me in the process of getting a new car! No question was a silly question for him and just generally a really nice man. The showroom is lovely also. Everyone I came across was very welcoming and friendly. Thank you Sam and the Sytner Sheffield team!
27 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Hattie, Thank you ever so much for your kind words. We’re thrilled to hear that Sam provided such excellent support throughout your car-buying experience. It’s wonderful to know that you found our showroom lovely and that everyone made you feel so welcome. We truly appreciate your thoughtful comments and are delighted you had such a positive visit with the Sytner Sheffield team. Wishing you many happy miles in your new car! Kindest regards, Ali Taylor
Third Mini from Sytner Sheffield
The reason we are on our third Mini is due as much to the people at Sytner Sheffield as to the car. It only took two weeks from an initial call asking us if we were interested in changing our Mini to driving away in a brand new Cooper S convertible. The whole experience was seamless and Sarah was fantastic at every point of the purchase. We also dealt with Dan, who explained different finance options and then met Andy who thanked us for our business - you can tell that everybody takes pride in representing Sytner and Mini.
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Gavin, Thank you ever so much for your kind words. We are delighted to hear your experience with Sarah, Dan, and Andy was so positive and that the whole process was seamless. It’s wonderful to know that our team’s dedication to providing excellent service made such a difference in your journey with us. We truly appreciate your continued loyalty to Mini and Sytner Sheffield. Enjoy your new Cooper S convertible and we look forward to seeing you again in the future. Kindest regards, Ali Taylor
The service is first class
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Kim, Thank you ever so much for your wonderful 5-star review. We are thrilled to hear that you found our service to be first class. Kindest regards, Ali Taylor
Team really pleasant and efficent
Team really pleasant and efficent. Great job, Robert even sent progress photos whilst on holiday to show progress.
27 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Deborah, Thank you so much for your fantastic review. We are delighted to hear that you found our team both pleasant and efficient. It’s brilliant to know that Robert’s dedication, even while on holiday, made a positive difference by keeping you updated with progress photos. Your kind words truly mean a lot to us. Kindest regards, Ali Taylor
A very easy transaction
A very easy transaction, Bradley and the other team members were very helpful, friendly and a pleasure to do business
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Terry, Thank you very much for your kind words and positive feedback. We are delighted to hear that Bradley and the team made your experience straightforward and enjoyable. Kindest regards, Ali Taylor
Very friendly and efficient service…
Very friendly and efficient service from Miles.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Patricia, Thank you ever so much for your kind words and taking the time to share your experience. We are delighted to hear that Miles provided you with friendly and efficient service during your visit. Kindest regards, Ali Taylor
Reply from Sytner Group - Sytner Sheffield BMW
Dear Dr Regi, thank you very much for your fantastic 5-star review. We are delighted to hear that you appreciated the early drop off service accompanied by a coffee. It’s wonderful to know that these little touches make your visit more enjoyable. Kindest regards, Ali Taylor
SYTNER BMW BODYSHOP
SYTNER BMW BODYSHOP
REPAIRS TAKE OVER 3 MONTHS !
THEY ADMIT THEY HAVE ALREADY SCREWED UP THE
REPAIRS TWICE !
THE 3RD ATTEMPT IS NO BETTER
ABSOLUTE INCOMPETENCE IS THE ONLY WORDS
TO DESCIBE THEM!
AND YOU EXPECT A 4TH ATTEMPT?
YOU MUST BE HAVING A LAUGH
UNFORTUNATELY I COULDNT LEAVE A ZERO STAR
A EMBARRASMENT TO THE BMW BADGE!
11 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Hawksworth, We are truly sorry to hear about your disappointing experience with our bodyshop. It is regrettable that the repairs have not met the high standards you rightfully expect from us and the BMW brand. We fully appreciate the frustration caused by the delays and repeated attempts. Please be assured that your feedback is taken seriously and we understand the importance of restoring your confidence in our service. Thank you for bringing this matter to our attention. Kindest regards, Ali Taylor
Great service from all the team right…
Great service from all the team right the way through the process.
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Matt, Thank you ever so much for your kind words. We are delighted to hear that you received great service from our team throughout the entire process. Kindest regards, Ali Taylor
Great staff
Great staff.
Always looked after to the highest standard. From offers of drinks. To clear explanations of your car’s problems with quick remedies.
15 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words. We are delighted to hear that you felt well looked after throughout your visit and appreciated the clear explanations and swift solutions provided. It is always our aim to deliver the highest standard of service, ensuring every aspect, from refreshments to technical advice, meets your expectations. Your positive feedback means a great deal to the entire team here at Sytner Sheffield BMW. We very much look forward to welcoming you back in the future. Kindest regards, Ali Taylor
5/5 Stars – Outstanding experience buying our BMW i5!
We recently purchased our BMW i5 from Sytner Sheffield BMW and could not be happier with the experience.
A special thanks to our sales associate, Bart, who was exceptional throughout the entire process. He made everything smooth, straightforward, and truly enjoyable.
The dealership itself is impressive—modern, welcoming, and very well laid out. We were also really impressed with the top-notch café and enjoyed the complimentary coffee and biscuits while going through the purchase.
Fantastic service all around. We highly recommend Sytner Sheffield BMW and Bart to anyone looking for their next car!
19 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you so much, Mr Strachan, for your wonderful review. We’re delighted to hear that Bart provided such exceptional service and made your purchase of the BMW i5 a smooth and enjoyable experience. It’s lovely to know you appreciated the modern, welcoming environment of our dealership and enjoyed the complimentary refreshments in our café. Your recommendation means a great deal to us, and we hope you thoroughly enjoy your new BMW. Warmest wishes from all of us at Sytner Sheffield BMW.
Outstanding service
Outstanding service! Miles and Andrew were incredibly patient, straightforward, and easy to work with. They made the entire buying process smooth, honest, and completely stress-free. Highly recommend!
15 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mohammed, Thank you very much for your fantastic review. We are delighted to hear that Miles and Andrew provided such a patient, straightforward, and honest service throughout your buying experience. It’s wonderful to know the process was smooth and stress-free for you. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We hope you enjoy your new BMW and look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Customer service was good
Customer service was good. Kept up to date whilst our car was in for its MOT
15 September 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Susan, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our customer service helpful and appreciated the updates whilst your car was in for its MOT. It is always our aim to keep our customers informed and at ease throughout their visit. Your positive feedback means a great deal to the team here at Sytner Sheffield BMW. We look forward to welcoming you back in the future. Carl Shaw. Head of Business
Reply from Sytner Group - Sytner Sheffield BMW
Dear Richard, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our service excellent and friendly. It truly means a lot to us to know that our team’s efforts to provide a welcoming and professional environment have made a positive impression. Your feedback is greatly appreciated, and we hope to continue exceeding your expectations in the future. Warm regards, Carl Shaw. Head of Business and the Sytner Sheffield BMW Team
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