Huge shoutout to Karl! Professional and friendly throughout our time looking for and buying a car. Never any pressure placed on us. He was very patient and took his time to answer and explain an... See more
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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See what reviewers are saying
Arrived at Cardiff branch to view a car I was thinking about purchasing. Decided it was the right car was met by salesman who had only been working at branch 7 weeks. We discussed part ex and agreed... See more
Bought a Kia Sportage from Cardiff branch. Upon entry I was met by Kips, he dealt with the whole process from answering questions via email and calls, test drive and the final handover. He was brillia... See more
I dealt with Deep who was really helpful & professional. Took the time to makes sure the vehicle was right explained everything in detail really easy & stress free experience
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
3K reviews
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Shinay was a absolutely exceptional…
Shinay was a absolutely exceptional always went above and beyond with my queries and sale.
4 October 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Tom, Thank you ever so much for your kind words and fantastic review. We are thrilled to hear that Shinay provided such exceptional service and went above and beyond to assist you with your queries and sale. It’s always wonderful to know our team’s efforts are appreciated. We truly value your support and hope you continue to enjoy your experience with Sytner Select Cardiff. Please do not hesitate to reach out if you need anything further. Best wishes, The Sytner Select Cardiff Team
This is my third car I've bought from…
This is my third car I've bought from these peeps over the years . Extremely reliable cars done 268k in my first car , second car done 130k and still going strong ;) . Went in to store few days ago and bought wifes new car . First day we went in and kip a very helpful chap . Went out off his way explain bits and pieces about certain types of cars we were interested in and how much it would be taxing them . We did arrange to pop back next day with all paperwork for our car for trading . Kip was helping another couple out so darius stepped in , he was also very helpful and went out of his way to make the whole process easy . Very professional customer service from both chaps and another fantastic car purchased . 5☆ company and would definitely recommend both chaps a credit to your company. Very happy customer's 😊
1 October 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Mark, for your fantastic review and continued trust in Sytner Select Cardiff. We’re delighted to hear how well your cars have performed over the years and that Kip and Darius provided such excellent, helpful service. It’s wonderful to know you had a smooth and enjoyable experience purchasing your wife’s new car. Your kind words mean a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you both back again in the future.
Melvin and Oliver were both great
Melvin and Oliver were both great, Melvin worked very hard to get me the best deal they had to offer!
27 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Harry, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Melvin and Oliver provided you with excellent service and worked hard to secure the best deal possible for you. Your satisfaction is very important to us, and it’s wonderful to know our team’s efforts were appreciated. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Best wishes, Sytner Select Cardiff
Karl was Fantastic from the moment we…
Karl was Fantastic from the moment we arrived on site. He helped us when looking to make a purchase of our New car. Not pushy sales what so ever and patient. Will definately recommend Karl to friends and family
19 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Gareth. We’re delighted to hear that Karl provided such a fantastic experience during your visit to Sytner Select Cardiff. It’s great to know that you felt supported without any pressure and appreciated Karl’s patience throughout your car purchase. Your recommendation means a great deal to us and to Karl personally. We hope you continue to enjoy your new car and look forward to welcoming you, your friends, and family again in the future.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently purchased a BMW X6 M Competition and the entire experience was outstanding from start to finish.
A huge thank you to Tristan, Jacob and Cameron, who were absolutely fantastic throughout the whole process. They were incredibly helpful, extremely knowledgeable, and always friendly and approachable. Nothing was ever too much trouble, and they took the time to answer all my questions, making me feel completely confident in my purchase.
Their professionalism, expertise and genuine customer care made the experience truly enjoyable and stress-free. The level of service I received was first class and exceeded all my expectations.
I couldn't be happier with my new BMW X6 M Competition, and I would highly recommend both the dealership and the team to anyone looking for a five-star buying experience. Thank you again, Tristan, Jacob and Cameron!
⭐⭐⭐⭐⭐ 5-star service from start to finish.
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Susan, for your wonderful 5-star review. We are delighted to hear that Tristan, Jacob and Cameron provided such a friendly, knowledgeable, and professional service throughout your purchase of the BMW X6 M Competitor. It’s brilliant to know you found the experience enjoyable and stress-free, and that we exceeded your expectations. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back in the future.
Genuine advice for car selection
Josh made the whole experience of finding the perfect car enjoyable and stress-free. He genuinely listened to what I needed, gave honest advice, and never once made me feel pressured. His knowledge and understanding of the cars available gave me confidence in my choice. Thank you, Josh!
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Danielle, Thank you very much for your kind words. We’re delighted to hear that Josh made your car-buying experience enjoyable and stress-free. It’s wonderful to know he provided honest advice and truly listened to your needs. Confidence in your choice is so important, and we’re pleased Josh’s knowledge helped with that. Your feedback is greatly appreciated and will be shared with him. Enjoy your new car, and thank you once again for choosing Sytner Select Cardiff. Best wishes, The Sytner Select Cardiff Team
What an absolute credit this young man…
What an absolute credit this young man is to your business
Sales is so much more than a transactional experience, Josh has a natural ability to make you feel comfortable and confident in the process, would highly recommend this business and its team
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Carly. We are thrilled to hear that Josh made your experience so comfortable and positive. It is always our aim to go beyond a simple transaction and provide a welcoming, confident atmosphere for all our customers. Your recommendation means a great deal to us, and we are proud to have team members like Josh who truly embody our values. We look forward to welcoming you back to Sytner Select Cardiff in the future.
Brilliant customer service
The member of staff, josh, was a brilliant help and was able to answer all my questions and concerns! Brilliant customer service, definitely coming back!
27 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Cerys, thank you ever so much for your kind words and for taking the time to leave a review. We’re delighted to hear that Josh was able to assist you so effectively and address all your questions and concerns. Providing brilliant customer service is very important to us, and it’s wonderful to know you felt well supported. We look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for your lovely feedback!
Great experience
First time for me buying from a showroom, the experience was fantastic. Robert was professional, laid back and made the whole transaction comfortable. I travelled from London to view the car and drove home a happy man
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Ricky. We’re delighted to hear that your first showroom experience was such a positive one and that Robert made the process comfortable and enjoyable. It’s wonderful to know your journey from London was well worth it and that you’re driving home happy. We truly appreciate you choosing Sytner Select Cardiff and hope you enjoy your new car for many miles to come. Wishing you all the very best on the road!
Great experience with Robert and Jon
29 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Josh. We are delighted to hear you had a great experience with Robert and Jon. It is always our aim to provide excellent service and make every customer’s visit as enjoyable and smooth as possible. Your positive feedback is truly appreciated and serves as a wonderful encouragement for the whole team. We look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks again for taking the time to share your experience.
I’ve been dealing with Naeem and…
I’ve been dealing with Naeem and Amardeep at Sytner select Cardiff and I honestly cannot fault the kind and patient service we have received. They’ve been extremely professional but also friendly and understanding. I haven’t once felt pressured into buying the car and the whole service has felt very genuine. I highly recommend Sytner to anybody else looking for a great value car with excellent service.
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Rebecca. We’re delighted to hear that Naeem and Amardeep provided you with such a professional and friendly service, making your experience feel genuine and pressure-free. It’s wonderful to know that you felt supported throughout the process and are happy with your new car. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Cardiff.
Went in to have a browse but ended up…
Went in to have a browse but ended up driving away on the same day! Shinay was fab
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your fantastic review, Jack. We’re delighted to hear that your visit to Sytner Select Cardiff exceeded your expectations and that Shinay was able to provide such excellent service. It’s always a pleasure when a simple browse turns into a happy purchase on the same day. Your kind words mean a great deal to the team, and we hope you’re thoroughly enjoying your new car. We look forward to welcoming you back in the future. Safe driving!
Jon james was fantastic again great…
Jon james was fantastic again great service every time
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Stephen, Thank you ever so much for your kind words. We’re absolutely delighted to hear that Jon James consistently provides fantastic service and that your experiences with us have been second to none. It’s always a pleasure to know our team’s efforts are appreciated. Your continued support means a great deal to everyone here at Sytner Select Cardiff. We look forward to welcoming you back again soon and ensuring every visit is just as positive. Best wishes, The Sytner Select Cardiff Team
Great customer service
Great customer service from both Tristan and Jake. Polite and helpful, fantastic experience from start to finish
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Kevin, for taking the time to share your wonderful experience at Sytner Select Cardiff. We are delighted to hear that Tristan and Jake provided you with such polite and helpful customer service throughout your visit. It’s fantastic to know that your experience was positive from start to finish. Your kind words mean a great deal to the entire team, and we truly appreciate your support. We look forward to welcoming you back in the future.
I arrived to view a Kia EV 3 and was…
I arrived to view a Kia EV 3 and was pleasantly surprised at the whole buying experience at SytnerSelect Cardiff. The salesman Naeem was brilliant in dealing with every aspect of the viewing and ultimately the buying experience. I cannot recommend this company highly enough, thank you all involved.
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Mr H, Thank you very much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that Naeem provided brilliant service throughout your visit and purchase of the Kia EV3. It is always our aim to make the buying process as smooth and enjoyable as possible. Your recommendation means a great deal to the whole team at Sytner Select Cardiff. We hope you enjoy your new vehicle immensely. Kind regards, Sytner Select Cardiff
Brilliant experience buying my first…
Brilliant experience buying my first car. Helped massively by Karl
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Ollie. We’re delighted to hear that your first car-buying experience was a brilliant one and that Karl was able to assist you so effectively. It’s always our aim to make the process as smooth and enjoyable as possible, especially for first-time buyers. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We wish you many happy miles ahead with your new car!
The most dreadful firm to deal with
The most dreadful firm to deal with. I am still waiting over a month for a warranty decision after the car was brought in for inspection. They never call you back, don’t reply to emails and generally ghost you after you have bought the vehicle. Same can be said for the Bristol branch. AVOID, AVOID, AVOID.
So I’ve just seen the reply from the head of new business. To clarify;
1. The Sytner “warranty” is irrelevant, the Consumer Rights Act gives customers 6 months and this fault was reported within that time period.
2. This fault should have been picked up in the 135 point pre delivery inspection.
3. I bought a car from Sytner - I don’t care which branch it is, as a customer I just want a resolution. Cardiff are ignoring me and you are overseeing that customer service failure.
4 You might want to check the spelling of your reply and also the passive aggressive tone which doesn’t help matters.
5. I’ll be in later to hand deliver my complaint letter which includes a 7 day deadline.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Mr Higginson, Thank you for your feedback in relation to you vehicle warranty and authorisation needed, as you are aware all vehicle are supplied with a 3,000 mile 90 day warranty, as I understand you are requesting repairs outside of the warranty period, this information has already been given, due to the length of time you have owned your vehicle any authorisation needed outside of the warranty terms must come from the store you purchased your vehicle from and not the Cardiff centre, it is disopointint that you feel Team Cardiff have not supported you, moving forward if we can assist with any pre authorised repair please do not hesitate to contact SELCT Cardiff. Kind Regards Carl Harris
I had an excellent experience…
I had an excellent experience purchasing my Cherry Tiggo 4 from Sytner, and I owe a big thanks to Jacob Brown and Tristanle for their outstanding service. From the very beginning, they were both incredibly professional, approachable, and attentive to my needs. They took the time to listen carefully to what I was looking for and provided clear, honest advice without any pressure. Throughout the entire buying process, they kept me informed and made sure all my questions were answered promptly and thoroughly. Their friendly and patient approach made me feel valued as a customer, and they went above and beyond to ensure everything went smoothly. I truly appreciated their dedication and support, which made buying my car a stress-free and enjoyable experience. I highly recommend Jacob and Tristanle to anyone looking for excellent customer service and expert guidance when purchasing a vehicle.
22 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Dessy, for your kind words and wonderful feedback. We are thrilled to hear that Jacob and Tristanle provided you with such a professional, attentive, and friendly service throughout your car-buying experience. It’s fantastic to know they made the process smooth and stress-free, ensuring all your questions were answered thoroughly. Your recommendation means a great deal to us, and we’re delighted you are happy with your Cherry Tiggo 4. Wishing you many enjoyable journeys ahead!
Easy going easy to talk to with Oliver
Easy going easy to talk to with Oliver, good communication.
22 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Andy. We’re delighted to hear that Oliver was easy to talk to and communicated clearly throughout your experience. It’s always our aim to make the process as straightforward and enjoyable as possible. Your feedback means a great deal to the team here at Sytner Select Cardiff, and we’re pleased to know we met your expectations. We truly appreciate you taking the time to share your thoughts and hope to assist you again in the future.
Sytner Select Cardiff
Spoke with Josh on the sales team about a car for my son, he was patient and really cared about what we needed and didn’t push anything on us. Most definitely will come back to make a final decision
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Karol, thank you very much for your kind words. We’re delighted to hear that Josh was patient and attentive, ensuring your needs were fully understood without any pressure. It’s wonderful to know that you felt valued during your visit. We truly appreciate your positive feedback and look forward to welcoming you back whenever you’re ready to make a final decision. Your satisfaction is very important to us. Thanks again for choosing Sytner Select Cardiff.
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