Sytner Group - Sytner Select Bristol Reviews 

I have just purchased a Focus ST from Sytner Select and I found dealing with Zuzanna and Jake a pleasurable experience, would highly recommend this dealership.
Many Thanks
N G Ogborn

The first time I took my car in to be checked I supplied pictures I had taken of warnings and explained what was happening with car
When vehicle was check technician said pictures I supplied were showing I had no speedo when warnings lights were on was because I was on the drive and not moving
I found this very insulting as I had explained that when the c
Vehicle was moving the speedo still did not work
When I picked car up service team member came with me to car and the warnings were on and speedo was not working which she videoed
Charged me for diagnostics
And booked me in to be repaired took in promised a loan car when dropped off
When I dropped the car off early on the Saturday morning no service team was there a sales team member sorted me out because loan car was not there or available so he got me a car which was a bit dented but worked
Had work done well tried to find out what was happening for two days when I was contacted I was told car was ready to pick up not repaired diagnostic done problem found and not repaired after complaining the work was done and two days later told ready to collect and all fixed
Well got there car not been cleaned as requested paired bill and that was a second costing of diagnostics as well
Had car back 6 days and I have all same warnings and no speedo
Can’t tell me this is correct I think people should avoid having work done here at all costs unless things improve dramatically

Excellent service, friendly, informed and polite; relaxed and enjoyable purchase.

I went to this dealer with my elderly parents who needed a small runaround, and we agreed a sales price on a Suzuki Ignis. Sales person Freya agreed it would be ready in about a week and agreed to deliver the car and collect dad’s car as part ex at the same time.
5 weeks later the car had still failed to arrive. No one rang with updates in the meantime, we had to call them, and they said they were waiting for parts, or didnt know etc. Finally, after 5 weeks, it appeared to be ready, and several pick up appointments were made - but Sytner just cancelled on the day, or on 2 occasions, just didnt show up without even a call. Throughout the process different staff gave different and often contradictory information, failed to follow up on agreements, and generally just didn’t seem bothered. It was as if they really just didn’t want to sell us the car.My parents cancelled in sheer frustration after over 5 weeks of this disrespectful treatment.
My parents found this all extremely stressful - both are dealing with very serious health issues and this has added considerable stress.
We will not be doing business with Sytner again and I do not recommend to anyone.

Lauren & Mark went over & above to look after us with our new car purchase and I cannot recommend them highly enough. The dealership had a great selection of vehicles & well worth our trip from London. Thank you so much!

Joe managed to fix and compensate everything when others in the company maganged to make the whole process a lot more difficult and overall made the rest of the transaction a lot smoother and way more enjoyable

Joe was amazing so helpful and made the experience so smooth and easy! Highly recommend!!!

Shocking, their multi point check is not worth the paper it’s written on. Do not buy from either Bristol or the Cardiff branches. There were multiple faults with the car that should have been picked up on the pre collection inspection. Don’t let them fob you off with the standard 3 month warranty, the law gives you a full six months from the day of purchase. Aftersales is dreadful, long delays and often no answer at all to calls or emails. Awful firm to deal with.

Lauren and Mark were excellent and attentive. I would not hesitate to buy from the Sytner group again!

After a shaky start, the AI robot seemingly didn’t pass through my request for information for over 48 hours. I’d given up hope of getting any information when in stepped Lauren at Sytner in Bristol.
She apologised and immediately started answering my questions ( and I ask a lot of questions 😂). Lauren was extremely helpful and sent me a personalised video of the vehicle I was interested in.
Ultimately we didn’t conclude the deal due to the cost of delivering to Scotland from Bristol but it didn’t take away from the professional experience I received from Lauren.
If you’re looking for a vehicle in the Bristol area I’d recommend Lauren as a good starting point.

Good customer services. Only let down by the car not being fully valeted when we arrived to see it. Hannan was particularly helpful.

Ok I’ll make it simple

I called Into-day, just to sit in the Tiago 4

My left metal knee needs more room to manoeuvre in and out of a motor

I walked in , no planned arrangements meeting just on spec and was greeted by Arriz

He listened
He offered support was informative and not pushing the sale

He listened and he was advising and guiding me

He understood what I need in order to make a decision aug sept for a new car.

Really helpful
Good advice
No pressure sales

Decent guy

And yes I’ve no hesitation in saying
If you’re in the market,…go chat

All in all ..yes good vibes

Thanks

Eric

Tom and Ariz privided great customer service, explained everything clearly and were both very helpful and personable.

We have mixed reviews on our experience at Sytner. Talha was friendly and helpful from the start and did his best to assist us, although we were given several different finance figures before finally agreeing the deal, which caused unnecessary confusion.

After paying the deposit for the car, we then had to wait almost a week to collect the car due to the manufacturer recall. We completely understand that this wasn’t Sytner’s fault, but throughout that period we didn’t feel like our purchase was being prioritised or that there was much urgency. As an apology, they did honour a full tank of fuel, which we appreciated.

We viewed the car twice before collection. On both occasions it hadn’t been cleaned, which isn’t a major issue in itself, but it had the same large bird dropping on the bonnet both times. After the car was finally valeted for collection, it became clear that the bird droppings had damaged the paint underneath. Tom advised there was nothing that could be done and that there were currently no products available to fix it. We understand age-related wear on a used car, but it was disappointing that this wasn’t identified or discussed beforehand, and no goodwill gesture or compensation was offered regarding the damage.

Tom and Arriz were helpful when they took over the sale, and we do appreciate the complimentary fuel which we were promised by Talha in the first place, but the overall buying experience fell below what we expected from a premium dealership. We’re happy with the car itself, but the communication, delays and handling of the issues meant the process wasn’t as smooth or customer-focused as we’d hoped.

I recently went in to look at buying a new car and was greeted with Freya. I was pleased with her service when she recommended me a car after I had told her what my preferences would be. I highly recommend using her to buy a new car and I was very happy to when drove away with my purchase!

Very straightforward process, awesome purchase well presented

Brilliant experience,we just bought a car with the full support of Lauren and Mark through the process,two absolute stars⭐

Very quick to sell you a car, but trying to book any kind of service, MOT or repair after you've purchased your car is a nightmare. No answer if you call, and any messages or emails not responded to.

Bought my car from Harry Pugh. He went above and beyond, collected my car from a different store and was a great help over all. shame that the manger took so long to come over.

Fantastic experience, went in for a test drive, and bought a car within the week. Great staff. Zuzanna was fantastic as was Jake. Many thanks to all.