Sytner Group - Sytner Select Bristol Reviews 

I recently bought a Chery Tiggo 4 from Sytner Select in Bristol and had a great experience. Zhida and Dan were amazing and couldn’t be more helpful from start to finish with the whole process. They took their time answering all my questions and I never felt rushed which meant a lot. The car is amazing and I am really pleased with my overall experience, I would definitely recommend the garage, and particularly Zhida and Dan! Thanks both!

Very happy with the service We had a great experience purchasing our new car. Mr Alex was very helpful and supportive throughout the process. The manager was also very supportive and made the whole experience smooth and stress-free. They answered our questions and helped us make the right decision. We really appreciate their excellent customer service and support. Thank you, Mr Alex and the team, for making our car-buying experience a positive one. Highly recommended!”

Jack Clayton was incredible from our first visit, considering our options, follow up appointment and finally our decision. Everything was explained in detail regarding finances, options, availability and delivery. A pleasure to deal with. The upmost professional, helpful and informative sales person. Thank you.

We love the Chery 9!

I am fully satisfied with the process and professional manner and speed in which company staff met my requirements. Very good outcome. Well done.

Absolutely terrible service if you have an issue. Same result every time. I ring, select Service, and no one answers. I have even selected 9 for an emergency and still no answer. I ring the Cardiff Sytner Select, and get through first time every time. I am now forced to deal with Cardiff who are fantastic, especially “Cam,” who I assume manages the service department.

How can two branches of the same company be so different?

Unsatisfactory service!

Great customer service

Excellent service, very helpful with all of our questions.

Amir and Shane were excellent help today - thank you!

A fantastic experience buying my new Chery Tiggo 4 from Sytner Chery Bristol! Manager Aris and Tom were both so kind and helpful, making the whole experience easy and enjoyable. I’m really happy with my new car and grateful for their excellent customer service. Highly recommend the team—thank you both!

Alicia was very helpful in the sale of a car. She kept me updated once it was handed to her and communicated well. Thank you Alicia.

Robbie sold me my Mercedes today no pressure just great customer service. Also would like to thank Shane for his input and assistance. Thanks

If I could leave less than 1 star, I would.

Timeline of Issues to date –

* 9 October 2025 – Vehicle collection
* Purchased and collected from Sytner Select Bristol paid over £16k, in full.
* Brake squealing noticed shortly after collection when I opened the window.
* Vehicle juddered when travelling at approximately 60 mph.
* 10 October – Initial contact
* Contacted the dealership and was advised that the workshop was closed.
* Assured that an email would be sent and the workshop would contact me on Monday.
* 12 October – Further issues reported
* Reported brake squealing and concerns about the tyres.
* Reported faulty key fob batteries.
* Reported crumbs in the vehicle interior.
* Reported defective heated seats, with the seat backs heating but the seat bases remaining cold.
* Promised a return call, which I did not receive.
* 13 October – Dashboard warnings and tyre inspection
* Called the dealership again and repeated the outstanding issues.
* Received no return call.
* Mercedes-Benz Breakdown Assistance and tyre warning messages appeared on the dashboard.
* Visited a tyre specialist, who identified four different tyre brands, varying tyre pressures and a previous repair to the rear driver’s-side tyre.
* Reported these findings to Sytner Bristol.
* Assured that the vehicle would be recovered on 14 October.
* 14 October – Recovery failure and formal complaint
* No recovery took place and no update was provided.
* Contacted Sytner Bristol and was told recovery had been postponed until 15 October.
* Contacted the Recovery to ask about the recovery arrangements.
* Submitted a formal complaint regarding the vehicle’s condition, safety concerns and the dealership’s handling of the matter.
* 15 October – Further contact and no resolution
* As of midday, I had received no meaningful response to my formal complaint.
* Called Sytner Bristol again to chase the outstanding issues and request an update.
* I was told to contact the recovery company myself to arrange for the vehicle to be moved to Sytner Wakefield.
* Upon contacting recovery, given the wrong information to quote.
* The vehicle’s safety concerns and the lack of communication remain.

Purchased a brand new Chery vehicle and after just over 8 weeks of having it, it developed a fault. This has now been back at the garage for over 5 weeks and has still not been fixed! No contact from the garage to keep me updated, I have had to chase them! Worst customer service I have experienced!

When I picked up my car after its MOT I was served by Alex, one of the customer service team at Sytner Select Bristol. He was friendly, efficient and professional. Alex dealt with my query succinctly and was very helpful. He is a credit to the team at this branch.

I had a great experience with Joe and Arriz from start to finish. They were easy to deal with and the process was smooth. Thanks guys.

I had an amazing customer service experience throughout the whole process. Christopher Jones and Arriz Yaqub helped me with all my needs and requests and found the perfect new car for me. They were always kind, professional, and patient, and made me feel comfortable throughout the entire transaction. I really appreciate their excellent service and would highly recommend them!

I had a great experience with the salesman Chris Jones. He provided excellent customer service throughout the whole process and he was very knowledgeable about the family cars that we liked. He took the time to answer all mine and my partner’s questions without ever making us feel rushed or pressured. I would definitely recommend Chris to anyone looking to buy a car!

Freya was delightful to deal with, very friendly and knowledgeable, not pushy but supporting our choices and happy to be patient with our indecision.
The dealership had a good selection of vehicles.

Had a great experience purchasing a lovely car with Sytner Select Bristol specifically due to the salesman, Chris Jones. He was exceptional! Would definitely recommend.

What a positive experience when visiting Sytner Select. We were looking at the Chery Tiggo7 and were welcomed when we first arrived by Asif who introduced us to Hannan who listened to our requirements and we decided to go ahead. The part exchange price on our vehicle was excellent. A very positive experience and would recommend anyone to visit Sytner Select in Bristol.