Have used Sytner for last 10 years or so for our cars and have always had great customer service and after sales service. Stephen Barradell in Sales dealt with us in this occasion and communicated w... See more
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The showroom was immaculately clean and a good selection of cars were available. The staff were warm, friendly and not over bearing. Our Sales Executive, Billy Miller, went above and beyond to assist... See more
Excellent reception from Olivia -explained the MOT process and fixed an appointment for next service. Talked me through the MOT result. She was very helpful throughout. Great service.
Appointment was easily booked when I called in the dealership. I had elected to drop and wait, my service advisor was Richard who met me at the reception. He kept me fully informed and my vehicle was... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.6
Excellent
1K reviews
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Staff well informed showroom appealing…
Staff well informed showroom appealing and tidy was informed at all times regards service requirements. With their knowledge i know my car is in safe hands
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear John Rose Jocelyn Pettitt, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our showroom appealing and our staff well informed throughout your visit. It’s always our aim to keep customers fully informed regarding their service requirements, so it’s wonderful to know you felt your car was in safe hands. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. Kind regards, The Sytner Nottingham BMW Team
A12 MFG …Sytners Nottingham
I was very well received and I returned my loan car
Richard who dealt with me was very good, and highly personable
Car was washed and interior perfectly clean too
No worries at all
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Malc, Thank you very much for your kind words and positive feedback. We are delighted to hear that Richard provided you with a personable and excellent service throughout, and that the loan car was returned to your satisfaction. It’s great to know that the vehicle was freshly washed and the interior spotless, ensuring a smooth and worry-free experience for you. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW Team
In the past I’ve not been impressed…
In the past I’ve not been impressed with your staff. They want you in and out don’t care and think you get in the way .
This time the man I spoke to on the phone and especially the 2 ladies I had contact with in person were fantastic as well as the mot I had a problem with pairing my phone the lady sorted it immediately top marks .
If I can deal with these people again I’d be very happy!
Oh and by the way your phone system stinks
9 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Christopher, Thank you very much for taking the time to share your experience with us. We are delighted to hear that our team, particularly the ladies you dealt with, provided you with excellent service and resolved your phone pairing issue promptly. Your kind words mean a lot to us. We apologise that our phone system did not meet your expectations and appreciate your honest feedback. We hope to have the pleasure of assisting you again in the future. Kind regards, Sytner Nottingham BMW
James was very helpful and ensured the…
James was very helpful and ensured the process ran smoothly. Other staff encountered were welcoming and proficient.
7 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear David, Thank you very much for your kind words and positive feedback. We are delighted to hear that James was helpful and ensured the process ran smoothly for you. It is also wonderful to know that the other members of our team were welcoming and proficient throughout your visit. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
Car service
Easy to book and Richard was very helpful at the dealership
7 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the booking process straightforward and that Richard was helpful during your visit to Sytner Nottingham BMW. It is always our aim to provide excellent service, and feedback like yours truly encourages our team. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Thank you once again.
As a driving instructor I have spent…
As a driving instructor I have spent £500,000 at Sytner Nottingham over the last 25 years .
Recently the driver seat broke and we were told the part was obsolete on our 2 year old. After many conversations we complained to BMW finance and they admitted the part was incorrectly ordered on multiple occasions. We were then asked to bring the vehicle in to check what parts were needed and we declined as they have seen the vehicle several times over the last 9 months . We were told my BMW finance that our complaint would be escalated and compensation would be given.
We then decided to sell the car and reduced the price due to the broken seat. We informed bmw who said the service manager at Sytner Nottingham again wanted to see the car which was now sold . Their final response said . No compensation and no further action as we no longer owned the vehicle.
We have noticed a steady decline in the customer service from Sytner since Covid and after buying 23 cars we will not be returning
7 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Burrows, We sincerely apologise for the disappointing experience you have had with Sytner Nottingham. Your loyalty over 25 years and substantial investment are genuinely appreciated, and we regret that our service did not meet your expectations. It is unfortunate that issues regarding your vehicle’s seating and subsequent communications have caused frustration. Unfortunately with any manufacturer they will only support a claim if you currently own the car and we are sorry we cannot pursue with further for you since you have sold your vehicle. We do value your feedback and will take it on board in order to improve our customer service going forward. Kind regards, Sytner Nottingham BMW
Quick to be booked in for my service
Quick to be booked in for my service. Good video health check and link to see what stage the service was at. Called when the car was ready. Quick to be met to take my car. Ethan friendly and gave detailed feedback.
7 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Roger, thank you very much for your kind words and for taking the time to share your experience with us at Sytner Nottingham BMW. We are delighted to hear that the service booking was quick and that you appreciated the video health check and regular updates. It’s wonderful to know that Ethan provided friendly and detailed feedback. Your feedback means a great deal to us, and we hope to continue delivering the same high standard of service on your future visits. Thank you once again.
Great service
Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he built a rapport with Callum made the whole process from start to finish genuinely enjoyable for both of us. We’d highly recommend dealing with Billy.
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words, John. We are delighted to hear that Billy provided such a professional and enjoyable experience for both you and Callum. Building a good rapport and offering dedicated support is something we truly value, so it’s wonderful that this made the process smooth and positive. Your recommendation means a great deal to us, and we hope Callum enjoys his new BMW 1 Series for many miles to come. Thank you once again for your thoughtful feedback.
Trying to book the car in for a service…
Trying to book the car in for a service was an absolute joke, we had to ring through as an urgent call to be able to hook the car in for a service as waiting from Tuesday to Thursday on WhatsApp & AI was a no go - bring back good old telephone appointments
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ann, thank you for sharing your experience. We apologise that booking a service was frustrating and that our WhatsApp and AI systems did not meet your expectations. We appreciate your feedback regarding telephone appointments and understand how important a straightforward booking process is. Your comments are valued, and we hope future experiences with us are much smoother. Please do not hesitate to get in touch if you wish to discuss this further. Kind regards, Sytner Nottingham BMW.
The guy that was looking after me was…
The guy that was looking after me was so helpful keeped me updated all the way very good at his job i this his name syud very good
2 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Denise, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that Syud provided you with excellent service and kept you updated throughout. It’s always our aim to offer a helpful and professional experience, and feedback like yours truly motivates us. We very much appreciate your recommendation and look forward to assisting you again in the future. Best wishes from all of us at Sytner Nottingham BMW.
Top class service Sytner-Nottingham
Buying a new car recently from Sytner-Nottingham has been one of the best car experiences I have had. All the staff from the receptionists to senior management were excellent. The salesman was very helpful and knowledgeable about the cars and guided me through the process from start to finish. I came away with a beautiful car and a high degree of satisfaction. Would definitely recommend them and will be back when I need a new car in the future.
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear John, thank you ever so much for your kind words and wonderful feedback. We are delighted to hear that your experience at Sytner Nottingham BMW was one of the best you’ve had. It’s fantastic that our team provided knowledgeable and helpful service throughout your journey. We’re thrilled you’re happy with your new car and truly appreciate your recommendation. We look forward to welcoming you back in the future when you’re ready for another vehicle. Best wishes from all of us.
We have brought many cars over the…
We have brought many cars over the years from Sytner
of Nottingham . The staff are so friendly and help full
plus the selection of cars is all what you need under one roof .
My mum who's 81 years old was made to feel special and Alex Morley who was our sales rep explain everything in mums new car .From the heating controls right down to tuning mums favourite radio station Punjab Radio. ;)
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words, Satnam. We are delighted to hear that you and your mum had such a positive experience with us at Sytner Nottingham BMW. It is wonderful to know that Alex was able to make your mum feel special and took the time to explain everything clearly, including tuning into her favourite Punjab Radio station. We truly appreciate your continued support over the years and look forward to assisting you with any future motoring needs.
Rear bumper was misaligned to the rear…
Rear bumper was misaligned to the rear quarter panel. The manager, could not see what the issue was despite the bumper edger sticking out and he was trying to thump it back in. The gap between the tail lights and bumper was greater on one side. Refused to fix as he said he does not know how to fix it. His excuse was that the car was aged. There was no customer service delivered, very cold and blunt.
Had a similar issue with another car at another garage, they were able to fix straightaway. Very poor standards shown by sytner.
27 August 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ish, we are truly sorry to hear about your disappointing experience at Sytner Nottingham BMW. It is certainly not the standard of service we strive to provide. We apologise that the issue with your rear bumper was not resolved to your satisfaction and that you found the customer service cold and blunt. Your feedback is important, and we appreciate you taking the time to share your concerns. Thank you for bringing this to our attention.
Staff endeavour to do their best for…
Staff endeavour to do their best for their customer
27 August 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Michael, Thank you very much for your kind words. We are delighted to hear that you felt our staff endeavoured to do their best for you. At Sytner Nottingham BMW, we pride ourselves on providing attentive and dedicated service to all our customers. It is always rewarding to know that our efforts are appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, The Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear Carl, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that your issue was resolved quickly and professionally. Providing excellent service is our top priority, and it’s wonderful to know we met your expectations. Should you require any further assistance in the future, please do not hesitate to get in touch. We truly appreciate your support and look forward to welcoming you again. Kind regards, The Sytner Nottingham BMW Team
Excellent service
Excellent service. Had clear communication throughout the day and a friendly and professional service from Olivia and the service team
26 August 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Kathryn, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Olivia and the service team provided you with friendly, professional, and clear communication throughout your visit. It’s always lovely to know our efforts to provide excellent service are appreciated. Your positive feedback truly means a lot to everyone at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Exceptional Service
Nicole was very helpful, efficient and professional. Everything about the purchase went smoothly and to plan.
27 August 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear JanN, Thank you very much for your fantastic review. We are delighted to hear that Nicole provided helpful, efficient, and professional service throughout your purchase. It’s wonderful to know that everything went smoothly and to plan, making your experience a positive one. Your kind words are greatly appreciated and serve as a lovely encouragement to the whole team at Sytner Nottingham BMW. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear Zoe, Thank you very much for your kind 5-star review. We are delighted to hear that you had a great experience with our service at Sytner Nottingham BMW. It is always our aim to provide outstanding customer care and ensure that every visit is a positive one. Your feedback is truly appreciated and motivates our team to continue delivering the highest standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Exceptional service
Exceptional service. I’ve been using Sytner Nottingham for many years, they’ve always given me a great experience.
19 August 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you ever so much, Robbie, for your kind words and continued loyalty to Sytner Nottingham BMW. It is truly a pleasure to hear that we have consistently provided you with a great experience over the years. We’re honoured to be your chosen dealership and strive to maintain the high standards that you expect. Your support means a great deal to us, and we look forward to welcoming you back again soon. Thank you once again for your wonderful feedback.
‘Automated’ booking system is poor
‘Automated’ booking system is poor. Would be much quicker and easier if you could speak to a human.
21 August 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Bailey, Thank you for your feedback regarding our booking system. We apologise if you found the automated process less convenient than speaking to a member of staff. We appreciate that some customers prefer direct human contact, and we understand how this can feel quicker and easier. Your comments are important to us, and we will certainly take them into account as we continually review how we can best serve our customers. Thank you once again for sharing your experience.
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