Sytner Group - Sytner Chery Wakefield Reviews 

Great experience no pressure selling, very pleased with service and communication. Gareth West absolutely brilliant.

Customer services need to be educated on the law especially consumer rights act 2015. It supercedes your Sytner warranty, and the “warranty” is relevant.

Our car started to have warning lights nearing the first three months of our ownership which we thought was the coolant. Topped up the coolant and it went away, but the issue arose again once their warranty ended. Thankfully our OMB device has shown the error code and the date the first error which it occurred, which we have submitted to the motor ombudsman.

Under the CRA 2015, any inherent fault with the vehicle not to do with wear and tear within the first 6 months is presumed to be there at the point of sale and Sytner being a dealer is subject to that act.

It is clear that their customer services are not trained in the law and it’s merely a delay tactic so that we go via the motor ombudsman which we have already done.

Avoid this dealership if you can, as it lives up to every stereotype of a car dealership - untrustworthy, commission driven and unethical.

Had to give one star as could not leave zero stars absolutely disgusting company they cannot admit selling cars with body filler in them. I still have a car with them. It’s a range Rover Westminster which is full of body filler The after sales people are terrible there is one person that called Morgan. I think she only works one day a week lucky for some if anyone is thinking of buying a car from this company I strongly recommend that you don’t because it is one of those companies that have the attitude of we have got your money we don’t care no more but we will invest your money in buying more cars from co part and bodging them up so we can lift the legs of other customers. It’s a disgrace of a company and Land Rover should be ashamed to even let them be dealerships and other companies should be the same. How can such big companies such as Land Rover? Use such a garage that wants to just rip people off.

Picked up my Chery Tiggo 4 yesterday the car is fantastic. The customer service at Chery Wakefield was excellent
Thank you Daniel and the team

I came in at the weekend to test drive a Chery Tiggo 4, experience was seemless from start to finish. Dan who sorted my finance was very helpful and efficent & my sales person Gareth was equally as great. He showed me how everything worked in the car and didnt rush through anything. I collected it on Monday evening & Im very happy with my new car & my experience at Chery Wakefield!

Superb service, especially Gareth.

Dan and Austen were fantastic! Very helpful and knowledgeable

From walking in to look at a car to collecting, the service has been fantastic. Communication has been top notch, nothing was too much trouble and we are happily driving away with our new car. Fantastic service from Gareth, Dan and Emily. Thank you!

I have just bought a new A3 from Sytner Audi Wakefield
I dealt with James Cook who spent absolutely ages with me trying to find the right vehicle for my needs.
I wanted space for my golf equipment which I wanted to keep in the boot out of sight.
We tried them in numerous vehicles and eventually decided on the A3 saloon after test drives in a few other models.
Throughout James was extremely helpful, informative about the
vehicles and had the patience of a saint.
The process was made simple with the initial paperwork to seal the deal carried out at the premises with copies of all the information coming via email to read and sign.
James gave me an excellent deal on the A3
At the handover he was joined by Chris who set up the Audi App on my phone and checked it was connected to the car.
They both showed me the different features in the car and how to use them.
All the staff at Wakefield Audi which I came in contact with were extremely helpful and friendly.
I would like to thank James who went above and beyond to get me the car I wanted. I am extremely pleased with my new car and a big , big smile lights my face every time I drive it.
Once again thanks Guys.
The only problem I have with Audi is the telephone system,it's impossible to get to speak with the right person, please change this, then everything would be perfect.
A very satisfied customer I would definitely recommend the team to friends and family.

Outstanding service from Gareth West at Chery Wakefield

After previously visiting another Chery dealership closer to home and leaving feeling like we didn’t really belong, our experience at Chery Wakefield was completely different from the moment we walked through the door.

Gareth West made us feel welcome, valued, and comfortable throughout the entire process. He was friendly, professional, knowledgeable, and genuinely took the time to help us find the right vehicle for our family’s needs.

As Motability customers, the process can sometimes feel overwhelming, but Gareth guided us through everything with patience and understanding, answering all of our questions and keeping us updated every step of the way. Nothing ever felt like too much trouble.

The level of customer service we received was exceptional and made buying our new car an enjoyable and exciting experience rather than a stressful one.

We are absolutely delighted with our new car and cannot thank Gareth enough for all of his help and support. If you’re considering a Chery, we would highly recommend visiting Chery Wakefield and asking for Gareth West.

Thank you again, Gareth, for making us feel so welcome and for going above and beyond for our family.

I don’t usually leave reviews but I just wanted to say what a fantastic experience I had with Kit and Dan, they took their time to explain all the specs of the car and really made me feel comfortable.
If you are looking for a new Chery vehicle I’d recommend the guys at Chery Wakefield.
Once again big thanks to Kit & Dan!!

This wasn't about just buying a new car for me, it was about having someone that could help me with a PCP structure that would ensure the purchase was in line with my financial projections and Sophie was that and more for me. Would recommend their service 10x out of ten.

I bought my car from the Car Shop (now Sytner) in Sheffield, which has now shut down. The Sytner in Sheffield doesn’t service Audis, so I attended the Wakefield Sytner for my MOT (advantage plus purchased alongside car) and service to avoid visiting two different places. I dropped it off on Tuesday at exactly 9 am. I was monitoring it through the link provided by text, and around 1 pm, it indicated that the service and MOT were complete (there was a yellow circling ring around the third step, no call yet). They called me around 2:30 to inform me that the MOT had failed due to three of my tyres, which fair enough, is my fault (they could have informed me earlier, though). She mentioned they had no tyres in stock and needed to order them for delivery the next day, promising to update me, so I left the car overnight. By 12:15 the next day, I hadn’t received any updates, so I called them myself. A lady answered and said she would check and call me back as she didn’t know the status of the car. After waiting 30 minutes and no call back, I called again multiple times between 12:45 and 14:00 (evidence on phone log) but there was no answer. I decided to take the train and arrived in person around 14:10 to ask why I hadn’t been updated. The lady said she had just been busy (she was talking to her colleague when I walked in, and several colleagues were around the room eating ice cream) I explained that I need my car for work and live in Sheffield, they’ve had it for nearly two days just to perform a basic service and MOT, which only required changing the tyres to pass. She said they were running it through the MOT again and it would be ready in 15 MINUTES, which was fine! However, I ended up waiting for another hour (CCTV will confirm I entered after 2 and left after 3). During that time, no one approached me to offer a drink or reassure me that they would be done soon (this is basic customer service, by the way). If I were in their position, I would have apologised and explained that they were working as quickly as possible and asked if I needed anything. There were two colleagues assisting one customer who was purchasing a car at one point. With this, I will never buy a car or return for my MOT/service EVER again. I understand not having tyres in stock, but having the car for most of the next day without updates is both incompetent and unacceptable. The independent garage I used to visit for my previous car always had tyres available or could arrange for same-day delivery. I never had to leave my car with them overnight, so in the future, I would rather pay for my MOT and get a fast, quality and friendly service. Lastly, Sytner directed me to check in online before my appointment (I also received a call from them the day before my arrival to confirm I was still attending). When I checked in, I chose the £15 valet service. Unsurprisingly, they had not cleaned my vehicle. They did not charge me, but I want to highlight that the check-in process seems useless since someone called me as well, and no one acknowledged my valet selection. I decided not to return inside to tell them, as it probably would have taken them another week to clean. Completely useless in every aspect. Support small businesses, these people don’t give a crap once you’ve bought the car.

The sales experience with Gareth was second to none. Always helpful and questions answered.
Daniel dealt with the financial details promptly so all in all a great experience of buying a car. 👍🏼

I recently Ordered a new Chery Tiggo 7. Gareth looked after us during our visit and can’t fault him at all. Very professional, pleasant and accommodating. Nice smooth experience all the way through, would definitely be coming back in future.

Sytner Chery - supported by Benji in the selection and buying process, very professional, knowledgeable but also friendly

Fantastic experience cannot recommend them highly enough

Really good service. Dealt with Gareth and Dan they were both excellent. We love our new Chery

I had my red Chery Tigo 7 delivered by Sam and Gareth yesterday and the whole experience was outstanding from start to finish. Sam and Gareth, who delivered the car, were genuinely lovely—patient, attentive, and incredibly helpful. They took the time to walk me through every feature, made sure I understood how everything worked, and never once made me feel rushed.

The entire sales process felt natural, smooth, and supportive throughout. My car arrived in immaculate condition, perfectly polished and valeted. I couldn’t be happier with the service I received. Truly exceptional.

Lovely experience and friendly atmosphere

Pushy sales people for additional products, won’t take no for an answer!
Recall on car that they were going to sort before colllection and now say we have to sort once purchased.
Collection date changed and go to collect to find they can’t tax it as registered as disabled tax
So now we have to go with them tomorrow to the post office to tax - so unable pay monthly.
The whole experience has been less than satisfactory from a customer experience point of view. Will not use this garage again! Extremely dissatisfied