Sytner Group - Sytner Chery Bristol Reviews 

A huge thank you to Zhida and the entire team for looking after us so well. From the moment we arrived, we were made to feel completely comfortable and at home. They went above and beyond for our family—our young daughter was delightfully entertained with treats and toys, which made the whole trip stress-free for us.

We took a Chery Tiggo 8 out for a test drive through the Bradley Stoke and Filton areas, and we instantly fell in love with it. We ended up buying the vehicle in a gorgeous Super Grey finish, and we couldn't be happier with our new car!

Zhida was wonderfully professional, patient, and thoroughly explained each part of the buying process. Even when we left slightly after closing, the team warmly let us out through the back entrance without hesitation.

Top-tier hospitality and service from start to finish. Highly recommended!

Fantastic service from Zhida and his team at Sytner Filton, Bristol. We were welcomed warmly and Dan gave us a great test drive route around Filton and Bradley Stoke for the Chery Tiggo 8 we ended up buying. Zhida completed our purchase and guided us through every step, clear and professional throughout. Alex was also fantastic explaining the car settings and getting the car out for us.

My wife and daughter came with me, and our daughter was spoilt with snacks and toys. The branch is relaxing, with coffee and tea, and the reception staff were smiling and at ease.

An all-round five-star experience. Thank you, Zhida and team!

Having selected a car Zhida assisted and was very helpful with advice and sorted paperwork in a professional manner and was very helpful in assisting us when needed to purchase our new Chery Tiggo8. Also assisted us on handover day.

On visiting the showroom great welcome with light airy showroom with variety of models on display. Welcome by Robbie who assisted us and talked through the Chery brand. Impressed by brand knowledge and was quick to find out and if he didn’t know. We ended up buying a Chery Tiggo 8 which we are picking up today. Handover with Robbie was great.

I have had a fantastic experience dealing with Sytner Chery Bristol. They were able to find exactly what I was looking for and arranged the vehicle to be delivered to me. Thanks so much to Tim Scott and Zhida Gu and the rest of the team for their brilliant service.

Whilst looking to buy a Tiggo 8 at Sytner Chery Bristol, Alex & Zhida were very helpful & knowledgeable about the car and able to clearly explain & demonstrate aspects of the car. The purchase process was smooth & communication was good. Would recommend this place.

​5 Stars – Outstanding service from start to finish!
​I recently purchased my new car from Chery Bristol, and the experience was exceptional from start to finish.
​A huge thank you to Alex Millman and Alex Chivers for being absolutely amazing throughout the entire process. They made purchasing the car completely smooth, stress-free, and enjoyable. Their professionalism and communication were top-class every step of the way.
​I couldn't be happier with my new car and highly recommend Chery Bristol to anyone looking for fantastic customer service!

Wonderful service and communication. Coby (Bristol) was extremely helpful throughout the process of purchasing my new car. He understood my communication needs and downloaded the BIG app, which allowed us to communicate through typed or spoken words that were translated into text.
Although he does not know sign language, he made every effort to communicate with me. He spoke into the app and allowed me to read the messages directly. Even though my two sisters were with me and are often asked to interpret, Coby respected my independence and made sure to communicate with me directly. This made me feel empowered and independent.
He also took the time to ask about sign language, which made the entire car-buying experience even more enjoyable and empowering. Excellent service!

Trying to get hold of anyone at Bristol is beyond a joke, Call no answer sends you a message to use Whatsapp no reply, FB no reply. Only way is to physicaly visit each time. No updates given on Car repair again without going into the store.. Did think about upgrading while there though but will look else where as service after is shocking...

3 months on and another problem and another delay, The last problem I had solved by an independent garage in the end, Lack of responses from the so say Tim Scott.

Again this ref the Dual Mass Flywheel part, Sytner replaced and yet the DMF has failed again, This as a guess is due to bad fittment or unresolved other problem at time of fitting, Yet radio silence from Tim, Have since started speaking to finance company and wow the emails start arriving, but to defend their postion rather than attempt to fix it.. They try to hide behind general legal terms yet they have not corrected the original problem so. Please Please be aware of Sytner Bristol. Oh and this was with a full 3 year extended warranty in place.. means nothing to them. Head office and Motor Ombudsman next.

Just read some other reviews, clearly if you want to buy a car Sytner staff are great, its the after sales that is the problem with a lot of people I see, so yes buy a car just hope you dont get a problem with it......

We went to pick up our new car from Sytner Chery, Bristol on 27th June, after more than a 2 1/2 hr wait they eventually brought out the car, only for us to notify them that it was the wrong one. No one accepted responsibility for the error and appeared to blame each other (it was the car washers fault, etc) At the end of a lot of toing and throing, we still don't have the car. They eventually admitted that they had registered the wrong car. Now need to wait for them to sort this out. Communication with them has ben near impossible, since we signed. As a first impression it does not look good. Still waiting for an update over 2 days later.

Booked myself in for a test drive as I was interested in the Tiggo 7, everything was booked in and I went to the dealership. I was told to sit and make myself comfortable. Nobody came. After over half an hour of waiting I got up to leave only to find some poor sales person stood waiting for me, as my enquiry had been passed to him and nobody had told him I'd arrived.

The test drive was fine but I never heard anything more from the dealership and never received the promised free car washes. I sent Chery multiple messages which they actually read, but never responded to.

I'm just glad I found out that Chery are this disorganised before I actually went as far as buying a car from them.

Update - 12/3/26 - I got the following response from Chery:

"Feb 25, 2026
Dear Chris, We sincerely apologise for the disappointing experience you had at Sytner Chery Bristol back in November. It is certainly not the standard of service we aim to provide, and we regret the lack of communication and follow-up you encountered. We would like to invite you to contact our Head of Sales, Chris Stone, so we may better understand your concerns and address them directly. Thank you for bringing this to our attention. Kind regards, Sytner Chery Bristol Team"

And after being invited above to contact head office, I did...and heard absolutely nothing.

After chasing them they acknowledged I did the test drive but said that due to the fact the promotion had ended, they couldn't give me what I was owed, along with a basic, scripted apology. I took this further with Chery. They ignored me until I chased them; they spoke to the dealership who are now apparently claiming I never took the test drive and they can't find my details on the system! Either they are not telling the truth (spoiler, this is the one) or, despite scanning my driving licence on the day, they never entered my details on the system, in which case they took me out on an uninsured and illegal test drive. Either way, is this a company you want to trust with your next car purchase?

Great experience buying at Sytner Bristol. Thanks to Alex and Freya.

One star because I couldn’t leave 0 stars. Absolutely terrible customer service. Our lease car has been in service for 8 weeks and it’s still not fixed. We had a loan car for one week only out of the 8 week- we returned as were assured our car has been fixed when in fact it wasn’t fit to drive. Don’t ever lease a car from here. Also service team literally never answer the phone or respond to emails. The sales team answer the phone and try their best to be helpful but it isn’t their department and it doesn’t seem like they can do much.

BRISTOL CHERY SYTNER

We came to your dealership to look at a Chery on 2/5/26 and were greeted by Rusty we must say what a lovely chap answered all our questions took us on a test drive very polite and professional so we decided to Buy a New Chery. We then had dealings with Jason again what a cracking chap very helpful and professional again answered all our question and very polite.

On 9/5/26 we came to collect our car unfortunately Rusty wasn't there but we went straight to Jason and again what a great chap all the paperwork sorted very very friendly and professional.

Jamie took over then in bringing the car out for us and talking / showing us the car making sure everything was ok with it and answered a few questions of ours again couldn't ask for more from him very professional and knowledgeable.

Jason , Rusty and Jamie are a credit to Sytner Bristol all was a great experience and we wouldn't hesitate to purchase again from you and recommend your dealership to others.

One final thing what a Lovely looking dealership you have there.

Thanks

Friendly and inviting staff, any problems they had sorted it. Good quality of cars as I am a returning customer.Would recommend

Not a good experience. Would never use this company again. Was told a date I could collect the vehicle and then the goal posts kept changing. Due to being busy at work I arranged for it to be delivered. We arranged a morning delivery, on that morning they notified me to stay they forgot to get the chip in the windscreen repaired so would be an pm delivery. Upon delivery the car smelt very strong of cigarettes, obviously the driver had been smoking in the car!!
The car came with only one working key and now they want me to travel over an hour away to get another key. Still trying to resolve this matter but very slow at responding to emails
Very disappointed.

Absolutely terrible customer service from the service department they say they will call you back to keep you updated and nothing, you can never get through to them I had a problem with not one but two cars that I got from them with gearbox issues. No interest in wanting to help at all . Never never buy a car or use them for services.

I pop over tyo Sytner with no intention of getting a new car, just wanted to test drive the New Tiggo 9. Having met with Alex Millman, Alex, was very informative and helpful. there was no pressure to purchase the vehicle just informative information on the vehicle his knowledge was fantastic. Once I started the drive the Tiggo 9. I must say I am not impressed easily, yet this vehicle has all the bells and whistle, is easy on the eye, very responsive, comfortable style in abundance.

I decided there and then that I may not have needed it, but my lease was coming to an end in July so what the hell, you only live once.

so in short I dealt with two people Alex Millman and Alex Chivers, both very professional, and very easy to deal with. two weeks later I am driving out of the show room, in my new car, which having had to drive to Torbay the same day. I am still very impressed with the car.

My review is in two parts. Raiya on reception dealt with my broken down car, emailing me and breaking the bad news that it couldn’t be repaired without a new engine, and, along with Joe, helped me move the incredible amount of belongings I had in it.
I needed another car. I have a disabled passenger and had to hire a car at first, but Azziz and Joe were great at working with me to get the car I wanted. They sorted out finance, Tax and allowed me space and coffees to organise the insurance.
The sympathy and help given by all the staff was good. Information clear and concise.
One thing was sure. Wet belts are bad news. Check if you have one and change it regularly, it’s worth the cost to have it done.

Rung this company three times in a row each call 3min 40 seconds and then they cut you off. If you cant even answer the phone then where will you be if there is a problem to sort out. Some off the smart ones test out a dealership before they buy a brand new vehicle.