A massive thank you to Paul at Llandudno Junction Audi for outstanding customer service. Whilst travelling home from Anglesey in my Audi Q4, I was struggling to find a charger in the local area th... See more
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I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... See more
Company replied
It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... See more
Company replied
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
241 reviews
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Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Lee! We are delighted to hear that you had an excellent experience with our team at North Wales Audi. Providing exceptional customer service is our top priority and we are glad to have been helpful. We appreciate your support and hope to see you again soon.
Well done Audi north wales
Well done Audi north wales. I ordered my lovely blue Audi S3 online from Audi north wales and got it delivered to Edinburgh no problem, Darren who was dealing with me done his job very professionally, friendly and done everything i asked him to do, he always kept me in the loop with everything by phone call or text, they serviced it, valeted it and fixed the small imperfections with no hassle.., in my experience i would recommend Audi north wales all day long and would defiantly buy from them in the future if they had a car i wanted
21 June 2024
Reply from Sytner Group - North Wales Audi
Thank you for your positive review, Keith. We are delighted to hear that you had a great experience with our team at Audi North Wales. We strive to provide our customers with a professional and friendly service, and we are glad that Darren was able to assist you with your purchase. We appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new Audi S3!
Welcoming
Welcoming, not pushy , pleasant , knowledgable, helpful. Explained process of changing car and number plate fully. I hope that this level of service continues whilst I am the owner of the Q2 estate.
31 May 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mrs Roberts. We are delighted to hear that you had a pleasant experience with us at North Wales Audi. We strive to provide the best customer service and are glad that you found our staff to be welcoming, not pushy, knowledgeable and helpful. We hope that you enjoy your new Q2 estate and that you continue to receive the same level of service from us in the future. Thank you for choosing North Wales Audi.
Buying from skoda
The salesman, was excellent, he explained everything to us, nothing was to much trouble, they sent us a video of the vehicle the day before we picked it up, the overall experience was great, and I would not hesitate to get another car from there
7 June 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Shirley. We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide the best customer service and are glad that we could meet your expectations. We look forward to seeing you again soon.
Great experience
From ordering to delivery Stephen kept me up to date with developments, whole process professionally done slight hitch on day of collection but they went over and above to sort this out and couldn’t have been more helpful
23 May 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Rachael. We are delighted that you had a positive experience with us and that we were able to resolve any issues quickly. We look forward to seeing you again soon.
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Richard! We are delighted to hear that you had a great experience with us at North Wales Audi. Our team works hard to ensure that all of our customers receive the highest level of service and we are pleased that you felt this was the case. We strive to provide a friendly and professional service and we are glad that you felt this was the case. We look forward to seeing you again soon and we hope you have a great day. Thank you for choosing North Wales Audi.
Excellent customer service
Excellent customer service, Mark Marriott was extremely kind, friendly and very helpful, he made buying our new car a lovely experience, even giving up his Saturday afternoon to be there when we collected our car, what more can I say a credit to Audi
27 May 2024
Reply from Sytner Group - North Wales Audi
Hi Mrs Reacord, Thank you so much for taking the time to recognise Mark for his efforts, I know that he will be thrilled to bits to receive such amazing feedback, he is definitely a credit to Audi and we are extremely proud to have him in our team. Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Thank you for your kind review, Mrs Judith Williams. We are delighted to hear that you had an efficient and pleasant experience with us at North Wales Audi. We strive to provide the best customer service possible and are pleased that you felt this was the case. We hope that you will continue to choose North Wales Audi for all your motoring needs and look forward to seeing you again soon.
Huge thank you to Dan from the service…
Huge thank you to Dan from the service team , amazing customer care and they even gave my car a wash! Thank you
7 May 2024
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Marie. We are delighted to hear that Dan provided you with excellent customer care and that your car was given a wash. We strive to provide the best service possible and it's great to hear that we have achieved this. We hope to see you again soon at North Wales Audi.
Reassuring to find a top rate Audi dealer
I’ve owned and driven Audis for many years.
In recent times I’ve been concerned that some Audi dealers had lost their way!
This experience with North Wales Audi has restored my faith.
Efficient, professional, friendly.
Apryl was a ‘ no bull ‘ sales person.
The whole process from enquiry, through test drive to collection was excellent.
Your showroom was equally top rate.
Very happy with the new car.
22 April 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, John. We are delighted to hear that your experience with North Wales Audi has restored your faith in the Audi brand. We are proud to have Apryl as part of our team and we are glad that you were pleased with the whole process from enquiry to collection. We hope you enjoy your new car and look forward to seeing you again soon.
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mr Owen. We are delighted to hear that Dan provided you with an excellent experience.
Excellent service
Email received confirming time of service and where to go as it could be quite daunting not knowing where the service department could be in a large building.
5 April 2024
Reply from Sytner Group - North Wales Audi
Dear Mrs Roebuck, thank you for your 5 star review of North Wales Audi. We are delighted to hear that you had a positive experience with us. We are glad that you received an email confirming the time of your service and where to go. We understand that it can be daunting to find the service department in a large building, so we are pleased that we were able to make your visit as stress-free as possible. We hope that you will continue to choose North Wales Audi for all your servicing needs. If you have any questions or concerns, please do not hesitate to contact us. Once again, thank you for your kind words and we look forward to seeing you again soon. Kind regards, North Wales Audi
Reece Hughes from the service…
Reece Hughes from the service department was so helpful, friendly and professional. He kept me updated every step of the way and made sure my car was ready at a time convenient for me! Thanks Reece!
29 March 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words about Reece Hughes from our service department. We are delighted to hear that he was so helpful, friendly and professional throughout your experience. We understand how important it is to keep our customers updated and ensure that their car is ready at a convenient time. We are glad that Reece was able to provide you with such a great service and we hope to see you again soon. Thank you for choosing North Wales Audi.
Michael and Kane were very professional…
Michael and Kane were very professional and informative about the process of purchasing my first Audi! The experience was very thorough and nothing was too much to ask.
28 March 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Miss Roberts. We are delighted to hear that you had a positive experience with Michael and Kane. At North Wales Audi, we strive to provide our customers with the best possible service and we are glad that we could meet your expectations. We hope that you enjoy your new Audi and that you will come back to us for any future needs. Thank you for choosing North Wales Audi.
An enjoyable & professional visit
Frank was genuine , professional & helpful in every way . Mark who drive me to & from town was lovely in every way . Sooo much better than some of my previous visits
Sadie was also involved in organising my visit .. she’s always on the ball & professional & helpful too
21 March 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mary. We are delighted to hear that you had a positive experience with Frank, Mark and Sadie. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing North Wales Audi.
prompt polite attention.Car brought to…
prompt polite attention.Car brought to door when ready,much appreciated in wind and rain!
20 March 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind review Oliver. We are delighted to hear that you had a positive experience with us at North Wales Audi. We understand how difficult it can be to get to us in wind and rain, so we are glad that we were able to bring the car to your door. We strive to provide prompt and polite attention to all of our customers and we are glad that we were able to meet your expectations. We hope to see you again soon. Thank you for choosing North Wales Audi.
Exceptional Customer Service at Sytner NW Audi
As a returning customer at Sytner NW Audi, I would highly recommend this group for their excellent service provided both during and after the sale. The team including Michael, Kane and Mark are very knowledgeable, friendly, and not pushy, which made me feel comfortable and they also have a wide selection of vehicles to choose from, and made the buying process smooth and efficient.
The team at NW Audi priorities customer satisfaction and go above and beyond to make sure customers are happy with their purchase. I would highly recommend this dealership to anyone who is looking to buy a car.
15 March 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Siobhan. We are delighted to hear that you had a positive experience with us at Sytner NW Audi. Our team is committed to providing the best customer service and we are glad that you felt comfortable and well looked after. We strive to make the buying process as smooth and efficient as possible and we are glad that you were satisfied with your purchase. We are grateful for your recommendation and we look forward to welcoming you back in the future.
Most helpful friendly and professional.
7 March 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Paula. We are delighted to hear that you had a positive experience with us at North Wales Audi. Our team strives to provide the highest level of customer service and we are pleased that you found them to be helpful, friendly and professional. We value your feedback and we look forward to welcoming you back in the future.
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Miss Jones. We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide the best service possible and it is wonderful to hear that we have achieved this. We hope that you will continue to enjoy your Audi and that you will come back to us for any future needs. Thank you again for your review and for choosing North Wales Audi.
MoT and service
Booked my MoT in plenty of time. Dropped the car off the day before so they could start first thing in the morning. The Audi cam video explained everything clearly. Got the car back after some extra repairs were needed for the MoT and all work, admin and personnel were excellent. They even cleaned the car!
26 February 2024
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review of North Wales Audi. We are delighted to hear that you had a great experience with us. We strive to provide the best customer service and are pleased that you found our Audi cam video helpful. We are also glad that you were happy with the extra repairs that were needed for the MoT and that our staff and admin were excellent. We are especially pleased that you noticed that we had cleaned your car. We hope to see you again soon.
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