Sylvox Reviews 212

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Many customers praise the staff for their helpfulness and quick responses, often highlighting exceptional customer service. People frequently mention the efficiency and ease of their interactions, with many appreciating the personalized approach and quick resolution of issues. The product quality is often described as impressive, with TVs performing beautifully and holding up well against various weather conditions, providing a reliable and clear viewing experience. However, some customers also noted issues with damaged products upon arrival and difficulties with customer service accessibility, including long wait times and unresponsiveness. A few other people also felt that the product quality was not consistent, experiencing malfunctions and poor performance after a short period of use, and some found the sound quality to be low.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reporting issues such as broken screens upon... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the exceptional care and... See more

Staff

People report positive experiences with staff, expressing gratitude for their assistance and help. Many... See more

Quality

Users describe ambiguous interactions with quality, with many customers reporting significant issues such as... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing high satisfaction, praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My neighbor purchased the 75” Sylvox outdoor Google TV and recommended it for my home. I was concerned because my backyard reno wasn’t complete and I feared that any malfunction may not be covered be... See more

Rated 4 out of 5 stars

I recently purchased a Sylvox 32" Combi (built in DVD player), unfortunately, there was a problem when swithing the TV on (had to be several attempts to get a picture). I emailed Sylvox explaining th... See more

Rated 4 out of 5 stars

I recently purchased a 55” Sylvox TV & a motorized ceiling TV mount. Frustrated that delivery isn’t 3-5 days as noted when placing the order, Ian has been very helpful w/ providing most of the tracki... See more

Rated 3 out of 5 stars

My TV arrived damaged in late May. I didn’t notice until the TV was plugged in and all I saw was streaks. It took several phone calls and e-mails to resolve even though initially in early June I... See more


Company details

Written by the company

Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.


Contact info

3.9

Great

TrustScore 4 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great TV

Great TV, love watching outside.
Easy instructions.
Bracket was delayed in shipping, however the customer service was great, prompt and efficient.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

The Sylvox outdoor TV has completely…

The Sylvox outdoor TV has completely transformed my backyard. The picture quality is sharp, and even on the brightest days, there's no glare or distortion. We've hosted a few outdoor movie nights, and everyone has been blown away by how clear the screen is.

21 October 2024
Rated 5 out of 5 stars

55” deck pro 2.0

We purchased the 55” deck pro 2.0 and we love it so far. Great picture and looks to be a well built tv. It looks indestructible. We bought the installation with the tv and when the install date came around we had hurricane Helene come through and ravage our area so we could not get the tv installed that day. We were very happy with the customer service during that time because they worked with us in rescheduling the installation four different times. They worked with us with every question and concern we had and I will definitely use this company again in the future for our outdoor television needs. We appreciate them.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

I love the sleek

I love the sleek, modern design of this TV. It blends perfectly into my backyard. Not only is it highly functional, but it also enhances the overall look of the outdoor area. Every time friends visit, they can't stop raving about it!

13 October 2024
Rated 5 out of 5 stars

While the Sylvox outdoor TV is priced…

While the Sylvox outdoor TV is priced higher than a regular indoor TV, considering its waterproof, weatherproof features and superior picture quality, I believe it's well worth the investment. Since buying it, my outdoor life has become much more enjoyable.

17 October 2024
Rated 5 out of 5 stars

Amazing customer service by Sunny

Amazing customer service by Sunny and great communication. Pricing was excellent for an outdoor TV with mount. Shipping was fast! This group gets 5 STARS!! This is how business should be done.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Sylvox offers top-notch customer…

Sylvox offers top-notch customer service! I had a few technical questions, and their online support helped me quickly. The staff were very professional and patiently answered all my questions. Their customer service has given me even more confidence in this brand.

20 October 2024
Rated 5 out of 5 stars

The sound and picture quality are both…

The sound and picture quality are both outstanding! I was worried that the outdoor environment might affect the sound, but the audio system on the Sylvox TV exceeded my expectations. Watching movies outdoors now feels just like being in a theater.

15 October 2024
Rated 5 out of 5 stars

One of my biggest concerns with an…

One of my biggest concerns with an outdoor TV was visibility under direct sunlight, but Sylvox solved that completely. Even in the brightest midday sun, the picture remains clear and smooth, which has really increased the use of our outdoor space.

8 October 2024
Rated 5 out of 5 stars

The Sylvox outdoor TV is completely…

The Sylvox outdoor TV is completely weatherproof! I live in an area that gets a lot of rain, and this TV has survived several storms without any issues. Its waterproof feature and overall durability give me great peace of mind. Definitely the best choice for an outdoor TV.

16 October 2024
Rated 5 out of 5 stars

This TV was super easy to install

This TV was super easy to install, and I managed it all by myself. The smart features are amazing, with many pre-installed apps like Netflix and YouTube. My backyard has now become our new family entertainment hub!

5 October 2024
Rated 5 out of 5 stars

I recently purchased a Sylvox outdoor…

I recently purchased a Sylvox outdoor TV and installed it in my backyard. The performance is excellent. Even under direct sunlight, the screen remains crystal clear, with vibrant colors and great picture quality. Now my family and I can enjoy movie nights outdoors without worrying about the weather or lighting conditions. Highly recommend!

16 October 2024
Rated 5 out of 5 stars

I purchased a TV for my business

I purchased a TV for my business, but it came damaged.
I reached out to the support team, and they asked for pictures and my order information.
Within a few emails back and forth and very fast responses from Sunny, he was able to send me a new one! I have not received the new TV yet but as of now I am extremely satisfied with the support team and expect to be just as happy with the TV.
Thank you to all!

17 October 2024
Unprompted review
Rated 3 out of 5 stars

Sylvox's approach to customer support

Update: 17 October 2024. Sylvox customer support contacted me and shared that my TV in fact had a 2 year guarantee not the 1 I was previously informed of!! After several emails back and forth my TV was replaced with an upgraded version and the faulty TV returned to base. I would like to thank 'Sunny', from the support team for being my main contact throughout, they were really communicative and supporting and helped make a not-very-good initial outcome into a successful one. If only it had happened without my having to write a review on Trust Pilot. For Sunny's help and for the replacement TV I have upgraded my rating from 1 to 3.

I bought a Sylvox TV based on its company reputation for quality and reliability of its products. The 24 inch TV was for my RV where it would be used sparingly when on vacation. After 18 months (guarantee is 12 months), and approximately 25 hours of viewing, the screen failed. The solution from the Sylvox support team... buy another Sylvox TV (at a discount) or pay for the (likely) costly repairs. I selected neither as an expensive TV should surely last longer than 25 hours?!! My faith in Sylvox as a brand has been shattered.

17 September 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a TV over a year ago and it…

I purchased a TV over a year ago and it all of a sudden stopped displaying a picture. I emailed them 3 times and tried calling 5 days in a row - no response. This is looking like a scam company - no support and all lies about "24 hour email response". I will be contacting my credit card company and disputing the charge and filing a legal claim as well.

1 October 2024
Unprompted review
Sylvox logo

Reply from Sylvox

Hello there. We are sorry that our after-sales team made such a big mistake. Because our company was on holiday at that time, the after-sales team did not handle the work arrangement properly. We are really sorry! If possible, please give our after-sales team another precious opportunity to solve your problem.

Rated 5 out of 5 stars

The 1080P FHD display is sharp

The 1080P FHD display is sharp, and the built-in smart features make it easy to stream my favorite shows while cooking. Its compact design fits perfectly under my cabinets. It's a great blend of functionality and entertainment, making meal prep much more enjoyable.

30 August 2024

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