swytchbike.com Reviews 

The most terrible customer service ever experienced
Never send the kits on time ever and lee pushing back
Just get AI responses and th company doesn’t care at all
Be really careful in buying from them - I wouldn’t if you value your time and money

I thought I had a problem with my battery (GO type). Through various correspondences with Swytch Tech service they found the fault. Sent me a display unit to assist in faulty finding. Bike back on the road with electric pedal assist fully working.

I had my kit for 5 years. So many times it failed with loose connections. Support is always slow. Final problem came up 6 weeks ago and support never able to respond with a clear answer. No e-bike shops will touch it, always claiming poor customer service and no parts

I love my Swytch bike.Unfortunately the magnetic disc lost one magnet which made the ride uneven.I ordered the wrong replacement part online but Maciej at Swytch got me the the correct part and I did not even have to return the wrongly ordered part.

Avoid this lot like the plague. If anything and I mean anything goes wrong all your dealing with are bots. Zero customer service. If you have any questions or queries you'll just have a bot to answer.
Yes its cheaper than a e-bike but if like me you just want a refund it'd so much better and easier not to deal with this lot.

I received the incorrect wheel and got nothing but AI chatbot response, mostly unhelpful. They refused to speak to me over the phone even after numerous requests, and there was no way for me to determine whether I was ever talking to a human employee. This is not the type of company I want to do business with as I now have absolutely no expectation that they will be able to handle future issues I may have with any better response.

Eventually received some of my order after waiting 8 months. The order was meant to include a smart helmet but this did not arrive. Their customer service is an AI bot that gives generic answers. Another 4 months have gone and still no helmet and swytch are ignoring all my emails. I seriously advise you to look elsewhere if you are considering using this company. See less

Ordered (and paid for) a new Max++ Power Pack Universal Swytch Kit on 2 April 2025, and the delivery date has shifted constantly since then, when it was estimated around summer 2025. It's now showing as estimated delivery 1-30 April 2026, and moves each week. I really like my old Swytch kit and am prepared to accept a few months delay, but a whole year is crazy. Their customer service is an AI bot who just spews lies like 'The delays are mainly due to ongoing global supply chain issues, high demand for our kits, and some unexpected logistical challenges, which have made it tough to stick to the original timeline'

I have contacted Swytch via their online ticket customer support service, via their Help email service and via their X account and the only reply I have had is from an AI bot.

The kit is great, but the Customer Service is really terrible. I’m still waiting for a response..

I had a Swytch kit in 2020 and loved it. It was brilliant. When in 2025 it was time to upgrade I brought their top of the range kit. I ordered it in June 2025. The kit was due to arrive in September . It arrived in Janurary 2026 and when it did it didn't work. After a lot of research it seems that possibly the battery was stored in a cold environment on delivery and is drained. I've contacted Swytch 6 times since Janurary and I've had no reply.

Ordered in September for January delivery. Ordered not delivered and no communication or update from the company. The only emails I get from them is more marketing emails to place orders for another kit! Do not order from this company, it is a scam as far as I am concerned and I will be cancelling my order.

I've had my MAX kit since Aug 2023, and it's been great.. I bought a second battery to extend my range.
NOW, my original display / controller is broken, and the motor won't operate with it.
I borrowed a friend's OLED display, and yep, my system works with that, so I know what I need to replace.

BUT.. there's no spare parts available for purchase on the online store, no indication of when parts might be available, and no assistance from the AI support.

Very frustrating to have invested in this company, and then come to a standstill because I can't source spare parts.

Do not order from this company, save yourself the hassle. I already own the kit and I'm just waiting for a battery...ordered a battery in June 2025, supposed to get August last year, keeps being pushed we're now march of the next year and it says expected delivery April. It keeps being moved and it's impossible to speak to a human. Literally the only way is to write a bad review and then someone does get in contact but still doesn't resolve it.

Honestly the worst company I have ever dealt with! Just want my battery so I can be done with them!

I ordered my kit on 07/2025. I have been patient through multiple 'locked' windows and apologies. My current estimate is April, but the date moves every time I check. I love the concept, but the logistics are failing... 8 months is too long for a bicycle part.
I might just need to cancel it at this point

I have a swytch battery which is still under warranty and is no longer working. I have emailed the company several times but not heard anything back. This is the second battery I had which stopped working and the first one was replaced because it was still under warranty. But so far I am not having any success at getting someone to respond to my email. The weather is nice and I want to get out on my bike! I ordered the most expensive one as it does more miles so I am not satisfied with the non responsiveness of this company. I’m wondering what to do next.

Order number: SW-7490499

After confirmation from customer service my order would arrive in February and then March, the tracking is now showing April. I really wish the company would be a little more transparent with its backlog of customers as to the actual status of the business, and realistic timelines. It has now been 5 months with no delivery.

STAY AWAY from this "company". At any time DO NOT deal with those guys. Jesus Christ, is Unbelievable how slow is all the process from buying to return. Read Terms. you will be amazed.

I spent £654 on a top of the range conversion kit. I used the battery about 5 times in the first year and then it stopped charged and switching on. I contacted Swytch and was informed the warranty is only for 1 year, the battery is discontinued and not reparable. I was also informed the battery life is 2 year (so £327 a year). After extensive correspondence Swytch offered a £50 credit. Looks like we are heading to court as the battery is simply not fit for purpose

I ordered an electric bike kit end of August 2025. My estimated delivery was December 2025, that was then delayed to February 2026 and now to end of April 2026. It is a joke! In the meantime I keep getting sales emails. How can they still be selling when they can't fulfill orders from last year. There is no communication and one has to keep on top and look at the tracking. It would be great if they would send email notification if an order is delayed but waiting 8 months for an order to be fulfilled is unacceptable. I have no faith that this order will ever be delivered so I have asked for a refund. Very dissapointed. The product looks fantastic but this company is clearly really disorganised. Ref order SW-0913593

As many others have said, delivery times and poor communication make for an unreliable purchase! After my delivery date kept being moved I decided to request a refund. These requests were not dealt with. I've raised this with my credit card provider in the hope I will get a refund. It's probably a great product, but not worth the wait.