SWK ENERGIE GmbH Reviews 820

**DEUTSCH:**

Haustür-Verkauf mit verwirrenden und manipulativen Praktiken – Interessenskonflikt durch Provisionsvergütung

Ein Vertriebspartner von mitundsverkaufen.de klingelte bei mir und redete die ganze Zeit von Enercity. Obwohl er einen Ausweis zeigte, war die ganze Situation sehr verwirrend und manipulativ gestaltet. Am Ende unterschrieb ich einen Vertrag mit der SWK ENERGIE – ohne dass klar war, wer wirklich dahintersteckt.

Problematisch:
- Ständige Erwähnung von Enercity, obwohl dieser Vertriebspartner für die SWK tätig ist – irreführend
- Der Vertriebspartner verdient Provision pro Abschluss → großer Interessenskonflikt für faire Beratung
- Wurde als "unverbindliches Angebot" dargestellt, endet aber direkt mit einem fertigen Vertrag
- Der Ausweis wurde zwar gezeigt, aber die Gesamtsituation war intransparent und verwirrend
- Druck beim Unterschreiben
- Manipulation durch unklar gemachte Rahmenbedingungen

Ich habe den Vertrag sofort widerrufen. Die SWK ENERGIE muss ihre Vertriebspartner deutlich besser kontrollieren und sicherstellen, dass diese transparent arbeiten und ihren Status klar kommunizieren. Diese Art von Verkauf ist unseriös und täuscht Kunden systematisch.

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**ENGLISH:**

Door-to-door sales with confusing and manipulative practices – Conflict of interest through commission-based compensation

A sales partner from mitundsverkaufen.de rang my doorbell and kept talking about Enercity. Although he showed an ID, the entire situation was very confusing and manipulative. In the end, I signed a contract with SWK ENERGIE without it being clear who was actually behind the offer.

Problematic:
- Constant mention of Enercity, although this sales partner works for SWK – misleading
- The sales partner earns commission per contract → major conflict of interest for fair advice
- Was presented as an "non-binding offer" but immediately ended with a completed contract to sign
- The ID was shown, but the overall situation was opaque and confusing
- Pressure while signing
- Manipulation through unclear terms and conditions

I immediately revoked the contract. SWK ENERGIE must control its sales partners much more carefully and ensure they work transparently and clearly communicate their status. This type of sales practice is unprofessional and systematically deceives customers.

UPD: I discovered I can submit a claim to the schlichtungsstelle-energie.de site. This is a special organ that resolves consumer vs energy provider cases. You can find a link to file a claim on that site.
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A few months ago, the manager of a local SWK company called at the door and offered to connect with them. I said that we already have a contract with the supplier for the next year, but after asking a few questions, I decided that we could deal with them in 2026, when the contract with another supplier ends. I agreed to sign the contract so that it would start working in September 2026, especially since, if necessary, I could cancel the contract before it entered into force.

However, in the contract, the SWK employee indicated the beginning of the contract in the current year. I admit that I was careless and didn't check everything thoroughly. It is also complicated by the language barrier, I do not know German. And there is absolutely no way to communicate with SWK in English.
So now SWK refuses to cancel the contract.
I feel lost and deceived. It spoiled my vacation.

I was scammed by their salesman as he presented himself as StadtWerke from the city i live in. I wrote them 2 email to cancel this contract but no reply from them, even i called and because my German language still poor, they refused to talk to me. I will go to Consume protection agency

Also got tricked into signing a contract with SWK, and now they are refusing to revoke the contract. Just terrible..

Cheap marketing strategies and straight out liars.

Theirs lied and tricked me into signing a contract, asked me to sign for gdpr reasons. Asked him multiple times and he straight out denied that it’s a contract.

I’ll be escalating and complaining to the electricity board as well. Pathetic.

I was scammed by representatives of SWK to sign a contract with them. They said they represent the city of Berlin electricity maintenance, which is not true.

They said they need my signature to allow them to check if they can offer a better price.
I never agreed to sign a new contract.
Also, it turned out I will have to pay more then with Vattenfal.
They don't respond to emails.

Disgraceful marketing methods.

I am doing my best to cancel the contract.

Subject: Urgent: Alert - Immediate Action Required

Dear SWK Management Team,

I am writing to urgently bring to your attention a concerning incident that recently occurred at my residence in Essen.

I m trying to call your support contact for almost 1 hour and no response. So I have no other option than writing here.

While I was away, an individual claiming to be a government representative showed up at my doorstep. Unfortunately, my wife, who has limited proficiency in German, was tricked into providing personal details. Subsequently, I received an email confirming the successful signing of an energy contract for the product meinSTADT Strom (BKP) (VL 24 / PG 24) online. The attached email reads:

"Thanks for You have successfully signed your energy contract for the product meinSTADT Strom (BKP) (VL 24 / PG 24) online. You will find the signed energy contract attached."

This situation is extremely alarming and poses a potential threat to our security. I kindly request your immediate attention to address this matter and take necessary actions to safeguard our personal information.

Thank you for your prompt attention to this matter.