Swissport Reviews 

Diabolical service , still awaiting a response from 16 th June , unfortunately due to a medical issue we can hone early from Turkey , on arrival at Leeds airport , no one in baggage area , to report side of my fathers wheelchair missing, I asked lovely jet2 lady near the toilets what’s the procedure? She said typical no one at arrival hall and to go to departure and look for swissport Yes two ladies helping customers at self service check in !! I waited in a queue , explained situation, she spoke on her radio after no reply , I stated we have taxi waiting and do I need a conform ? She laughed and said No not for that “ he won’t fall out of chair “ I have since sent several emails , it’s not the monies I have to pay for a new side , but no one will act responsibly, even acknowledged my emails !!!

Ground staff Luton airport untouchable ! They say they are supervisor they are senior staff ! Everything they say goes ….Thanks goodness for witnesses and court orders we will get to the bottom of this . Luton will be my absolutely last choice! Total abuse power plus disrespect to paying costumers . Complain immediately

Swissport Geneva, my bags did not arrive on my flight. I reported it and got a reference number that I should be able to use online to follow the evolution. Of course this doesn't work, error messages only. So, I phone the airport to get information. First of all the person was very unclear, limit rude and I have called 3 times and every time I get different answer. Finally, the final call, when I expressed my unsatisfaction, they hung up on me. No consideration of the fact that I have 2 bags lost somewhere, I and flew business...

In short: bad customer service, rule staff, wish never encounter again

Our flight was cancelled and we totally understood this inconvinience; however, when we were at the counter checking-in again, the staff was so crabby, using words as if she was ordering us around. Also when we asked to be seated in the same row because we were travelling with a minor (a teenager but still), she refused although the plane wasn't full. I could ụderstand there were some problems with the flight but never for bad services & impolite behaviours towards customers. It was such an unhappy experience. There was another staff who is friendly but the initial encounter was so bad we hope we would never have to take services with them again.

Very unpleasant incident at Luton airport while I was in waiting area behind me was telliaviv boarding around 7am was boarding I still observing religious gatherings and was fascinated by all this . Woman was running up down shouting “excuses excuses me call supervisor” then they had heated discussions. They were walking away checking in desc lady with glasses was swearing and said F..oof word that was very unprofessional . I understand can be very stressful but unprofessional street level .Possibly she thought nobody around but sill shocking . Check in lady’s looked extremely victorious . Luton is not my favourite unfortunately.

Subject: Formal Complaint Regarding Unprofessional Conduct and Ventilation Concerns at Sofia Airport

Date of Incident: July 7, 2024, at 16:20
Location: Sofia Airport, security check and Gate C1

Description:
On July 7, 2024, at 16:20, I had a highly disappointing experience at Sofia Airport, specifically at security check. The lack of adequate ventilation created an uncomfortable atmosphere for passengers, leading to issues such as sweaty hands due to poor air circulation. Furthermore, the behavior displayed by security personnel, notably an individual identifying as shift supervisor Pavlina Zagorova, was unprofessional and rude.

During my interaction with Ms. Zagorova, it became evident that she was ill-equipped to address passenger inquiries regarding sanitation and equipment hygiene. Instead of addressing my valid concerns, she responded defensively, displaying an uncooperative attitude. This starkly contrasted with the professional conduct I have observed in security supervisors at other airports visited earlier in the day.

Request for Action:
I kindly request a review of the security camera footage at Sofia Airport to corroborate the unprofessional behavior witnessed by myself and my family during the aforementioned incident involving Ms. Zagorova. It is apparent that there is a discrepancy in the standards of professionalism displayed by security personnel at Sofia Airport compared to other airports.

Furthermore, I urge the airport authorities to take corrective action to rectify the identified issues and ensure that all employees meet the necessary professional standards expected in customer service roles.

Your prompt attention to this matter and subsequent actions to address these concerns would be greatly appreciated.

Thank you for your understanding and assistance in resolving this issue.

Sincerely,
P

Horrendous staff at Santorini airport. After trying to contact them to retrieve my kindle I failed to get a reply to my 2 emails. When I arrived at the airport I was told to go and wait in arrivals for another member of the team to come and speak to me. After waiting for 20 mins, I went back to the help desk who told me I would just have to wait because they were busy and were not bothered I had to catch a flight. After waiting another 20 mins for ‘Nico’ I had to leave to catch my flight. Horrendous most vilest customer service I have experience. They are basically thieves as I never got my kindle back. An embarrassment of a company! I have been to Santorini 4 times and have never experienced anyone on the island as horrendous as the staff at Swissport. Disgusting. I will be putting in a formal complaint l!

Awful company.
Similar to other people on here I feel you get bounced from person to person with no real information. Rude. Unhelpful. Hinderences if anything.

The flight was cancelled for bad weather (V. Windy and it's a small propeller plane) okay fine. But rather than tell us this, they delayed the flight 3 hours or so and then it was just impossible to get information. 1 hour hearded together, sent down corridors etc and a lot of waiting to be told that we should sort it out ourselves through Air Lingus. Apparently, it's hard to believe it, but the swissport computer systems are 'too old' and would take far to long for them to sort everyone out??
I agree with others that it's a lot of hiding tactics, like one man appears then says he'll be right back then it's another representative.
5 different representatives but no real information. If they had told us at 1200 (when the flight was) that it would most likely be cancelled I could have booked onto something and not missed my university graduation, as it was it was 1730 before we knew. And there was no way to make it work.
I've missed a life event and basically with very little support or deciding action by Swiss port. 7 hours in an airport for nothing. What a crap day I've had.

Edinburgh airport. Absolutely disgraceful lack of staff knowledge, process and customer info. Staff at Swissport let you wait for hours, then when they get an angry crowd, three staff in a row said they will go inside and look for baggage. They then left and did not come back leaving the next colleague to deal with the aftermath. No one know anything. Despite seeing from my AirTag they have had my bag in the airport for 24 hours. My medication is inside the bag, I cannot be this long without it, I have explained everything and no one listens. In addition, the telephone line they give, no one answers, the emails, no one answers. I am still here at the airport having stood all day and been lied to by several staff. This is shocking! It was the same yesterday and now today.

BER Airport service is the worst in the whole Universe.

UFOs are rather more reachable.

No service in the Check in counter (hiding) have to walk 500 m fro. Terminal 2 to Terminal 1 for people to mistreat you at the Information desk.

Narrative:
Flight cancellation 2 hours before Departure (wizzair)
ALL HOTELS IN BERLIN are booked because of UEFA (Really! Like all rooms)
So you have to book on your own and ohhh you are not getting full refund of that.

Besides we saw 7 people shift turns as the guy said that 3 people (a lie!) cannot book for 4000 people (a lie!)

You call this a service!

They also used the ping pong strategy where one of them had a red jacket, one of them a red scarf and one of them only a white shirt with no name on it. So that they could ping pong us (10 people having lost not only until then 5 hours of their life waiting for information but also weeks of booked hotels and ) the lady with the scarf made the ironic while belittle the viktims the guy with the white shirt played the dump and the guy with the red jacket was "running away from the crazy costumers" ohhh and they called also the security to scare us to sit not in front of the counter.

What a shame! WHAT A SHAME!

NO SENSE OF SERVICE RESPONSABILITY RELIABILITY HUMANITY!

SSICKKKK!!!

Birmingham airport. Ryanair overbooked my flight so I was unable to check in online. As a result, I was directed to Swissport sales desk.

The insane fact that I was not guaranteed a seat despite booking a priority ticket far in advance aside, I have never met more confrontational staff than that of Swissport. I communicated with three different members throughout my time at the airport, and each one seemed to encourage confrontation whenever I was inquiring about my situation.

To emphasise, other representatives in the airport that were not part of Swissport were great and wanted to help. It seems that once someone gets to wear a Swissport lanyard, they enjoy an inflated ego.

I was charged £46.00 for my bag because it was 1 inch too high. The same bag, I might add, that I traveled to Birmingham with and indeed on other flights with Ryanair. I was breathless but the male attendant ( somewhat ironic that his job title is attendant!) showed me no sympathy whatsoever and told me I had two minutes to pay otherwise I would not be able to board or I could leave my bag behind. He was despicable and it is disgusting behaviour. Furthermore, when I boarded the flight after paying £46 there were uptrend empty overhead bins. This type of behaviour should not be allowed

Staff are despicably rude, dismissive and unhelpful at Birmingham International. I had to get a police office to help me in the end (a big thank you to Officer Debbie).

Travelling through Birmingham Airport as a passenger with assistance, Swissport groundcrew double allocated paid accessible seating for both mine and a party in front of me, We were verbally abused, threatened and humiliated by an employee were discriminated against . We were then lied to, and had to endure , if it wasn't such a serious incident hilariously obtuse gaslighting from customer services
The Sun Express cabin crew , couldn't communicate well enough in English to resolve situations where they were trying to separate disabled people from their carers
The Swissport ground crew came on board and things got ugly when a gentleman employee of Swissport threatened to remove both partys from the aircraft, discriminated against the disabled in favour of able bodied passengers and singled out myself and another lady from the other party, shouting at us in a mysogonistic, intimidatory manner, blaming us for what was after all a Swissport cockup, which enraged other passengers who ganged up against the carer from the other party and told her to sit the fluk down at the re allotted seat at the back of the plane leaving her husband who required care whilst her able bodied colleague took a disabled person's seat

Approaching Swissport on return both me and the spokesperson from the other party were given different excuses . I was told a pack of lies, that I'd had my seats moved at check in.....which I wasn't and that my seats were reallocated o a family with children .....which again they were not. I had the same seats as allocated in January by Sun Express, just they double booked my hubby's seat to a middle aged woman, who when she was told she couldn't have my husbands ore booked assistance seat tried taking mine instead.
I have requested escalation re the threatening and menacing behaviour of the ground crew employee as well as an explanation for subsequent lies, but have been ignored and have received no response

Extremely unprofessional and rude. I travel all over the world and this is absolutely the worst customer service at an airport. Don’t understand why they were managing RyanAir, but they charged dozens of customers for a larger bag, even a woman whose bag fit, but stuck out maybe a half centimeter. I have never seen anything this crazy at a gate before and it’s honestly a money grab. This was at Bristol airport to Dublin on ryanair.

We were denied entry to the Birmingham Airport due to the chaotic mismanagement of the terminal security area. No1 Lounge are now refusing to refund the cost of our lounge passes. I am now taking legal action whatever the cost. Take my advice, don't ever book No1 Lounge they are very unseasonal people.

If I could give this a 0 I would. They with Fiji airlines have lost my bags now for nearly three weeks. There is no communication or updates and when I call Swissport they tell me a different sorry every time. They don’t even know categorically if my bag left San Francisco. Such incompetence and uncaring it’s disgusting. If i could travel back to SFO and look for my own bags I think I’d have more success . At my wits end with lack of communication and lack of trying

My Grandaughter working for swissport at Birmingham airport loved the job working all hours thought highly of by supervisor yet just told they were cutting back and got rid off her
After two months absolutely disgusting
Behaviour by Swissport

Swissport are Vueling’s baggage handlers at LHR. Our bag has been lost by Vueling 5 days ago and there is no information or any actual help or assistance. As far as I can tell, someone in Paris couldn’t be bothered to do their job and me and my kids are now paying the price as we’ve lost medical equipment and medicines.

If I could give zero I would. Coming from Cairo and our bags were delayed over an hour. 4 other flights had come and gone on our belt before we got our bags. Customer service was an actual joke and zero help whatsoever! I’ve never seen people who were that useless before working at an airport. They said they were understaffed yet there were 4 people at the customers desk doing absolutely nothing