Items not received via club. The club appear to be the problem with delivery, but Swimzi customer service was incredibly poor. Swimzi ignored my initial e-mail to them, only got in touch nearly... See more
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See what reviewers are saying
I have recently returned from our cruise around the Norwegian fjords and have to say that my hat was much needed even in early May. Loved the warmth and fit and had lots of people making positive comm... See more
I recently purchased a swimzi and superbobble from the Swimzi store and I could not be more impressed. As a once national swimmer, it has always been so important for me to keep warm on poolside or st... See more
I used this dry robe all winter, changing on the beach in chilly Brighton. The robe is absolutely superb. Really well designed and brilliant quality. A lot of thought has obviously been put into its d... See more
Company details
Written by the company
Swimzi is dedicated to the world of sport. Providing high quality, fashionable leisurewear and club kit which are both practical and purposeful @Swimzi #Swimzi
Contact info
United Kingdom
- 01509 649500
- info@swimzi.com
- www.swimzi.com
3.6
Average
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor customer service lets them down.
They are ok but when there is an issue customer services really let the company down. I placed two orders on the same day recently. One order standard delivery and one order express ‘next day’ delivery. The next day order didn’t arrive next day. In fact both orders arrived together so their express deliver isn’t worth the extra money. I went by their own website which claims next day delivery if the order is placed before midday. Customer services were stroppy and not at all apologetic that paying extra for fast delivery actually gets you nothing!!!
5 February 2020
Unprompted review
Some good, some not so good
Have been fine when ordering individual items - some issues with quality but they have corrected them. Problems came when our club set up a club shop with them. They agreed to provide certain items for the club but then at Christmas weren’t able to provide a full range as they had overstretched. Emailed to voice displeasure at this and was ignored. Their stuff is expensive and when paying a premium you expect good service. I would think twice about setting up a club shop with them as whilst they seem popular they are not equipped to deal with the customers they currently have.
14 September 2019
Unprompted review
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