SwiftSwitch Reviews 

1,170
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for making energy and water utility switches remarkably smooth, quick, and completely straightforward. Many people note that advisors are exceptionally professional and efficient, doing a fantastic job at securing competitive rates and relieving stress. Though some reviewers were not happy with the customer communication, noting persistent difficulties in getting responses and dealing with unexpected extra fees. A few consumers also felt deeply frustrated when initial promises of financial savings resulted in significantly higher bills and prolonged unresolved service issues. These individuals mentioned experiencing troublesome delays and a lack of support when trying to resolve their utility problems.

What people talk about most

Service

Consumers find service to be a mixed experience, with some reviewers praising the fast setup and helpful... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences varied drastically among... See more

Price

People report ambiguous experiences with price regarding broker deals and utility costs. While some reviewers... See more

Customer communications

Customers had ambiguous experiences with customer communications, as opinions varied significantly regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Harry was helpful & made it simple to get a new energy contract set up. I would have given a 5 star review but I had to call Harry back after I was told he would phone. Not a complaint but an observa... See more

Rated 4 out of 5 stars

Thank you for your time and help with looking to switch energy providers. Although the switch wasn't successful we greatly appreciate your time and advice.

Rated 5 out of 5 stars

FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A... See more

Rated 5 out of 5 stars

We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours l... See more


Company details

  1. Water Utility Company
  2. Electric Utility Company
  3. Payment Service
  4. Price Comparison Site
  5. Telecommunications Service Provider
  6. Waste Management Service

Written by the company

We help businesses save time and money across a range of different utility costs!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,170)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

Changed me from current supplier to…

Changed me from current supplier to one that charged £200 per annum more as they did not give a true comparison they did not give the daily charge. In the new company's quote. Why would I want a more expensive monthly charge than old company,the sole purpose of swift is to guide customers to a cheaper monthly charge ,to which rhey did not achieve .

23 July 2025
Rated 5 out of 5 stars

Pub water contract renewal

I contacted as I was due a renewal on my water contract. Justin Hall-Dillon dealt with my request very professionally, in a timely manner and found me a great deal! I couldn't have wished for more and can very highly recommend. Top work

9 July 2025
Rated 5 out of 5 stars

Review

Santino Raia was helpful and seemed to know what he was doing and what I wanted.

13 June 2025
Rated 5 out of 5 stars

Hassle free switch .. great service

Always a pleasure to deal with swiftswitch they are always helpful and Mo my adviser got me the best deal again ! Easy to switch .. no hassle .. leave it to them and just enjoy the benefits of saving money ! Well done and thank you !

20 June 2025
Unprompted review

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