Sweetwater Reviews 

Terrible customer service, intrusive and rude. You think you want to help a smaller company? No. Just buy from Guitar Center.

I had a terrific shopping experience with Sweetwater! There ended up being something wrong with the item, but it wasn't Sweetwater's fault. Not only was Sweetwater incredibly helpful with the return, I got all my money back including all the return shipping charge! Initial shipping was free! Great job, Sweetwater!

Bought an entire home stereo in 2023.
Amp, mixer, equalizer.
Amp blew. They sent a new one. Did not want original amp back. Hmmmm...
Then, my equalizer makes a loud 'clunk' when turned on. I lived w/it.
The equalizer lites-up. Only left channel works. Needles lite-up, does not work.
I call SW. They have NO RECORD of my equalizer purchase!
I bought EVERYTHING from them. Including the rack it sits in!
They told me, unless I can prove this purchase Im outa luck! Are you kidding me? Never again will I deal w/this farce of a company. The man who guided me thru the purchase. Guided me thru the assembly/plug-in faze. It worked fine.
Now, they claim I bought this one piece elsewhere. BS!

Sweetwater is always the best for fast shipping and order accuracy. They have everything, Brian M.

George Rancourt Jr
I purchased some equitment a while back a mixer , mike and a speaker for the purpose of with my computer to do do Karaoke a staff member named Meagan walked me through She was wonderfull and prefesional on a scale 1 to 10 i would give her a 10 the equitment i am well pleased thank you Sweetwater and Meagan

Every step of every order i have made has been fantastic. From complete drum kit , to new heads for another to misc. Hardware and polish.. each item has been exactly as described , the shipping is amazingly fast and usually free. Sales rep calls you personally to ensure you are satisfied. I dont need to shop anywhere else. P.s. the candy is nice touch

Working with Josh Hacker is always a positive experience!

Joel is top notch!! Always a pleasure to work with!!

They calls and check your item status when they are selling. But its impossible to get back for warranty. I dont really recommend this company, if you are buying expensive stuff

This company goes above and beyond in service.If you ever encounter any kind of problem they will fix it immediately and do whatever it can to make it right Great prices,quick shipping great service.

Purchased a Yamaha Aventage RX-A2 and the price was unbeatable, shipping was superfast and website is well designed and easy to look for what you want. Crutchfield who?? Will definitely purchase from them again for all my audio needs!

As a customer who has spent thousands of dollars at Sweetwater I have to say that their customer service has declined during the past couple of years. I often find lower prices that they are unwilling to match. The sales people have decent beginner level knowledge but beyond that they are not much help. Buyers should do more research especially for intermediate and advanced purchases. The salesperson I spoke to today seemed uninterested in my interest in purchasing a matched pair of mics... as if the concept didn't exist. He was obviously upset/angry that I was trying to price match. Initially I didn't understand why he was being hostile then I realized that he dreams of being a working musician have been dashed and now he has a soul-crushing job as a "sales engineer". Shopping local in the future.

Sweetwater is the absolute best music store.

Last year, I ordered a player II telecaster that came and had a defective nut slot in the guitar. The low E string rattled in the nut slot and caused a super bad sitar-like sound.
My agent Andrew from Sweetwater was happy to provide a return slip and to swap out the guitar for a completely new unit free of charge with expedited shipping!

Not to mention the excellent customer support, and always get a call or email to check in on my orders and upgrade parts.

I've purchased three of my guitars through them in the past two years, and each time they come arrive almost perfectly in-tune despite temperature fluctuations in transit, fully intonated, and setup for immediate playability. You can view their online gallery for each product to see unique pictures of the exact serial number of the guitar you intend to order, as well as the unique weight of each guitar.

I highly recommend Sweetwater for music needs, especially if you're looking to have something shipped to you. Robust packaging, fast and free shipping on most orders, and outstanding customer service. I will be a lifetime customer!!!

I love Sweetwater company and let them know I support them 100%. Definitely recommended head to Sweetwater and visit them.

I can't believe Sweetwater doesn't have straight 5 star reviews. In the years I have purchased studio gear, guitars, rack gear, and accessories they have always been friendly and professional. Their prices are comparable but their customer service is unmatched. They go out of their way to provide great service.

My rep Brenden Murphy would alert me to the latest gear and in one case got a studio desk delivered to me in 3 days. I had waited over a month for another company to deliver and they never did. I was back in production.

They have been very proactive in my experience. They truly have one of a kind service.

What a company!!!! What a staff. I purchased a Martin acoustic/ electric guitar. Once I received it, the electronics didn’t work. So I thought. Without any hesitation, Jericho sent a replacement. I sent the first one back. Turned out it was my mixing board. They were not upset. I was able to work with James Ridings and Jericho Valentines to solve my problem. It was like talking to a close friend. This is what I used to think customer service should be like. Most companies a have elected to go to automated or AI for customer service, not Sweetwater. Real , knowledgeable, friendly and personable people. These two men are an absolute asset to Sweetwater and the operation. I will never buy from anyone but them in the future. Thanks both if you for you understanding and assistance.

Took 1 week to get it ship Guitar Center get it here in 2 days---------Change my rating after your replay I will not buy from you again

I spent 12-15k there and they never offered me any type of loyalty discount. I told this to a guitar center rep and they offered me 10 percent on the spot. I spent 12k with them as well and will stick with them.

My experiences with Sweetwater are always top notch. Sales help is awesome. Shipping is fast. Products are the best in the business. And always enjoy the candy. Sweet.

I've been buying musical equipment from Dave Cody at Sweetwater for many years. I was skeptical about buying expensive gear without having played or used the actual instrument, but I've never been disappointed. All instruments were thoroughly tested and professionally set up for playability and precision. The occasional returns were handled quickly and usually cross-shipped. Trust these guys to offer great equipment at very competitive prices.