Sweetgrass Properties Reviews 

We stayed at a Sweetgrass property on Kiawah (Windswept 4411, July 11–18, 2026). Great location and a nicely furnished unit — but our experience with the company itself is why I'm writing this review.

The home wasn't ready at check-in: dust-caked ceiling fans, a large food stain on the back porch, non-working lights in the master closet and laundry room, a broken blind, and AC that wasn't cooling (74° against a 68° setting). Some of it was handled quickly — the fans and porch were cleaned that day, and to their credit a tech came out that first evening for the AC. But the blind and the closet light were never fixed all week; we were handed a portable light instead.

The AC is the real story. The tech diagnosed the system as 7 lbs low on refrigerant with a dirty coil, told me directly the proper fix was repairing the leak and cleaning the coil, and said he couldn't clean the coil because the property's outdoor spigots were turned off. Instead, the system was just recharged — he said it "should hold for the week."

It didn't. Five days later it was failing to hold setpoint again. I reported it that evening and asked for escalation to management; that request was never acknowledged. When I sent a photo the next night showing 71° against 69° and climbing at 9:47pm, the response the following morning was that 71° is "comfortable" — measured at the hallway thermostat next to the air handler, the coolest spot in the house, with no thermostats in the bedrooms, which ran warmer. The bedrooms were uncomfortable for sleeping multiple nights.

After checkout I sent a dated, factual summary and requested a partial refund. The denial defended their process but never addressed the disruption to our week — and it said their review relied on the HVAC technician's reports, so I asked to see those reports. That request was ignored, and the follow-up reply arrived four minutes after my email, declaring the matter "closed." Notably, across every written response, no one at Sweetgrass ever disputed the leak diagnosis or the technician's recommendations.

Things break — that's not the complaint. The complaint is a home that wasn't ready, a known and diagnosed problem patched instead of repaired, a week of our vacation spent managing it, and a company that cited records to deny a refund and declined to produce them when asked. Plan accordingly.

We are livid about our stay at 2810 Mallard Lake Dr. For $1,273 per night (including your broker fees and other added on costs—$969 without), we expected a pristine, high-end experience. Instead, we got a disgusting, unsafe property that’s an embarrassment to Seabrook Island’s standards. Your measly $700 refund—less than a single night’s cost—is a slap in the face given the extent of this disaster. Here’s what we’ve been forced to deal with: Infestation Nightmare: The kitchen was crawling with ants and a cockroach on the table from day one. The fridge held old food—salads, leftovers, not just condiments! Ants infested the walls, stove, and floor every single day. Your “solution” on day 2? A non-exterminator with a can of pesticide—useless and dangerous for our dog and asthmatic guests. On day 7, we’re still dodging ants while trying to cook. It’s absolutely vile. Fire Ant Infestation on Patio Deck: The pool’s patio deck is teeming with fire ants, making it impossible to use safely. This is a dangerous health hazard, especially for guests with allergies or children. Your failure to address this is reckless and unacceptable. Broken and Hazardous Amenities: The sliding door screen is broken, letting in bugs while blocking the breeze. The pool area had just two chairs—both broken, moldy, and covered in pollen—for a house meant for eight guests. We warned you about severe mold allergies, yet mold festers on chairs, bathroom vents, and the tabby stucco walls. My daughter and her husband found brown recluse spiders on their FROG bedroom pillow—horrifying and dangerous (photos attached). The stove is barely functional—knobs misaligned, instructions useless. A second convection oven doesn’t excuse this neglect. Exterior Disrepair: The tabby stucco is covered in mold, and the deck is rotting with exposed rusty nails—a clear safety hazard. Your “fix” of replacing a few slats is laughable. This property is a wreck. Inadequate Refund and Negligent Communication: Your $700 refund is an insult, not even covering one night’s cost for this deplorable experience. We begged for help starting day 1, but your team either ignored our many texts, emails or offered empty promises of someone coming to make things right. Three pool chairs arrived on day 5—far too late. We wasted our entire vacation on the phone and texting, chasing solutions while you did nothing. Your refusal to provide a fair refund or take meaningful action is outrageous. This property is a complete fraud—not the luxury retreat you advertised but a neglected, dangerous dump. We feel cheated, ignored, and disrespected. You must immediately fix how this property is managed and marketed. We will not stay silent and will warn others against this property.