Swapmoney Reviews 

376
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

As good as it gets! Convenient, user friendly, fast, competitive exchange rates and most of all, reliable. There isn’t much else to say other than that, I highly recommend to others looking to send or... See more

Rated 5 out of 5 stars

I made a transaction to swap account forgetting to input the reference code number of the person am sending it to in Nigeria. So they money lefty account,went to swap money but because I forgo... See more

Rated 4 out of 5 stars

Fast transaction. Not impressed with the changing rate at the point of transaction which is different from the earlier displayed rate. You need to show honesty and integrity in your dealings with cus... See more

Company replied

Rated 5 out of 5 stars

The best money transfer app so far. Tmvery reliable, tested and trusted. Swapmoney is number 1, the best in thus money transfer, I always get my naira account credited within 2mins or less.

Company details

  1. Financial Institution

Written by the company

Swapmoney is an International remittance for diasporans in the UK, We offer a Competitive FX rate at Zero cost in 20+, currencies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

376 reviews

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No recent history of asking for reviews

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4.8

All reviews

(376)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Reliable

Very straightforward to use. You know all stages of your transactions from sending to delivery. Very reliable, and never had an issue. good rates,

27 November 2023
Unprompted review
Rated 2 out of 5 stars

I made a transaction that was cancelled…

I made a transaction that was cancelled and my money hasn't been credited back to Mt account.

15 November 2023
Unprompted review
Swapmoney logo

Reply from Swapmoney

Hi Christopher,

Thank you for sharing your review with us, and I'm sorry to hear that your experience with us left you feeling this way. I can assure you that we work hard every day to provide the best experience and service possible. Your feedback is crucial to us as it will certainly help us improve.

On checking, I can see that our support team already resolved the problem and the fund was refunded within 1 working day in line with our terms and condition,
Refunds for transactions are typically resolved within 24hrs .

In case you experience this next time, please reach out to us at enquiries@swap-money.com or our social media handles @swapmoneyUk on facebook or Instagram with your case ID and Transaction details in the title as this will help us identify your case and handle it faster.

Best Regards
Swapmoney

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