SwanLetting Reviews 

Just realised swan sales and lettings have taken themselves off Google (probably because they had so many bad reviews). So I thought I'd warn people on here to never use Swan sales and lettings. I don't know how they have grown to be such a big company, I've never heard a student have a good word to say about them. In my experience, they were incompetent, unorganised and bullies. I hope their bad rep catches up to them soon. PLEASE DO NOT MAKE THE MISTAKE OF USING THEM!!!

Where do I begin with my experience with Swan Lettings. Me and 9 of my friends signed to rent a student house with Swan Lettings and also (not to be dramatic) subsequently signed our lives away to the devil masked as a knock off version of the selling sunsets cast. The house was still being renovated when we signed, however we were promised and assured it would be ready for us to move in our belongings during the summer- in the contract it also stated that if this was not the case, all tenants would be fully refunded their summer retainer fees. Shock horror, the house was nowhere near ready and after many months of battling, we were only given half of the fees we were due. This is only a tip of the iceberg however. We also contractually agreed on a fixed rate for our bills offered and organised for us by Swan Lettings, and then was told a few months later that the price would be over double what we had initially agreed. It took a huge battle to get this price lowered (we never got it back to what we initially agreed), and the staff members treated us comparable to how you would treat faeces on the end of your shoe. Speaking of faeces, the lovely Swan Lettings also allowed my shower, sink and toilet along with our carpark and drains to completely fill up with years of human waste from the hotel it was before due to their faulty plumbing, and also gave us the pleasure to clean it up all ourselves (whilst subsequently blaming it on feminine hygiene products used when the photos they supplied to us rather, showed years worth of blockage of toilet paper). If you think this sounds bad, add on the fact that we had bayliffs at our house multiple times, with letters constantly coming through since the owner (Bal) had been kind enough to illegally put around 3k worth of energy debts under one of my housemates name and harassed her for the entire year, refusing to do anything about it. I could go on and mention the fact our carpark was so unsecure we had a car break in and another students car completely written off, or the fact that after putting us through hell all year they then decided to rinse all of our deposits and charge us for the facts their house was renovated by cowboys and of damages that they had no photos to prove existed, but I digress. If you do one thing in this life, do not rent a property with Swan Lettings

Would give this company a 0 if I could. Horrendous letting agency I advise everyone to stay away especially if you're a student and they are useless. Had damages to my car caused by a faulty bollard in their private parking and they refuse to take any liability. Along with all the problems in the property which they couldn't care less about and hearing from other people's experiences they do everything they can to keep your deposit. Joke of a company.

Vile company! Stay away

The only positive review on here is from Sirin who actually works at Swan Letting!
The house was a state and they never fixed anything unless it was essential like the boiler that broke nearly every month.
Make sure they put you on a deposit protection scheme because they have been known to forget to fill in important legal documents out of incompetence in the past.
Additionally, they will take every penny they can off your deposit when you leave and if there's anything left it will take a month or two of haggling to get it back.
Honestly do not understand how they are still in business!

This company preys on vulnerable students by the means of making them sign up to contracts removing many of their rights. Their employees are two faced and ultimately have their own interests at heart, they disregard their customers, LIE to their customers and also cannot spell customers names correctly on LEGALLY BINDING DOCUMENTS. Proof of their lying fraudulent nature is sirin edens review (THE ONLY POSITIVE REVIEW) as she is an employee of the company. If swanletting would like to respond to this, I'd love to hear their response. If they deny this, it is only testament to the basis of their business.

The first thing I’d like to say is that the single reviewer here who gave Swan 5* appears to be an affiliate of the company, from a search of their name. Hopefully that will be removed as it is against Trust-pilot policy.

This is typical of Swan who have a history of much worse corruption than this with employees previously being found guilty of falsifying documents. Swan are also under investigation by government regulators and have had their status downgraded in 2021 as they are not compliant with UK governance and financial standards.

As for my experience, I was a temporary resident in some accommodation at their Broomfield site for a couple of months. The bathroom was in a state of disrepair, and the customer service was even worse. I also received a £100 parking penalty when my permit fell from my dashboard one day half way through my residency. Swan refused to get involved and they allow the parking management company to enforce this on their customers, even when proof of a valid permit is later given. I understand I am not the first person this has happened to. In trying to resolve it I have found them to be purposefully evasive and repeatedly dishonest. Judging by other reviews and their history, this is a consistent theme of the way they do business.

I posted the above review on Google and Swan responded almost immediately, and very disingenuously, in the face of this public criticism. This is after they ignored me in person and ignored most of my emails for the last few months. They only responded in a timely manner after I asked my uni to intervene. Swan then cut me out of their response to my uni. They also never made any repairs to the bathroom for the duration of my stay which they claimed to have done in their public response to my Google review.

They’re a cowboy company who have no right taking people’s money. It’s quite disgusting that they have charitable status with their years of problems with the law, regulators and screwing over their customers. I’m not sure if they’re all villains or if the higher-ups force a culture upon the employees to behave like this.

Anyway I didn’t have a choice but to stay in a Swan property. If you’re lucky enough to have a choice you’d be a fool to go with them as things stand.

This company needs to be Dis-embowed, & company directors ie Keith should be locked up, We have a property that should be condemned, not fit for human habitancy.. No Gas Safety Certificate since 2019 Boiler out of action for last 8 Months NO Repairs done in 6yrs, F###ing Joke Stay away at all costs..

Great experience

Rented a property and had nothing but issues, Swan Lettings would not reply to calls or emails and refused to give deposit back. Total scam company!

7 of us had a house for our second year of uni. We each had to pay a £75 admin fee right out of the gate so that was already out of pocket. The carpets needing replacing immediately but never were. A few of our rooms had mould. Guttering hanging off of the house. Keep in mind we were paying £380 a month EACH. Customer service was awful and we each had to pay £97 out of our deposits as our rooms "weren't clean". Wasnt exactly pristine when we went in. DO NOT GO WITH THESE SCAM ARTISTS

f there was an option I would give this company no stars. They screwed us over right from the beginning. Firstly they take our money promising us that the house will be ready by the first week of July. Later on when we realised things weren't looking good we had to call and inquire, leading us to find out that it won't be ready for at least another 3 months even though we had to back in uni by September. This put us in a horrific situation where we were looking for another house a couple of weeks before our move in date as they could not provide us with one that met our specifications. At the same time they took forever to get us our money back (missing two dates they provided us). Please do yourselves a favour and stay well away from Swan Letting. You can thank me later!

Terrible experience with the company. They have failed to keep many promises such as when the accommodation will be finished and when we would be refunded. Overall a stressful experience and would not recommend to anyone to select housing from here but instead to actively avoid it.

The most unprofessional letting agency I have come across after dealing with the majority in Swansea. After 2 weeks of trying to contact them, with all phone calls and emails being ignored, the property we attempted to rent was withdrawn from us around 16 days before we were due to move in for University. We were refused compensation or another adequate property despite the contractual breach, which Balaram, the owner, denied. The refund was promised on 3 separate dates before being finally paid into our accounts, which almost jeopardised our chances of securing a different property with a different agency.

Would not reccomend to my enemies, an agency with a shed for an office and an equally fitting "businessman" owner.

Absolutely the worst letting agent I have ever used !!!!!!
- NO ONE WILL ANSWER THE EMERGENCY NUMBER
- Also, whenever I had a problem, I called but had to call about 3 times before anything was fixed.
- Don't count on any service they said you are supposed to have, they won't even try to pretend to care about it.
- Shared my contact info, including my two phone numbers and email address.
So if you choose to live here, wish yourself a good luck.