SVAKOM UNITED STATES INC. Reviews 497

It’s great how they tackle the problem so swiftly and with such enthusiasm. I also really appreciate the customer service.

Have been waiting for a response regarding my return for almost a week now. Package had tracking which I emailed company the information for. Have reached out with tracking information and with photos from tracking website stating package was delivered to the address I was provided. Have not received any updates or confirmation from the company itself. I have no issues with waiting for the refund however the lack of communication is very frustrating.

Website is a bit clunky, but the checkout was easy.

Our Tulip had broken down, so I contacted customer service, and they responded quickly and professionally. My wife is happy to be able to enjoy her favorite toy again ;)

Your response is timely and accurate.

They gave a solution to the damage to my toy, they gave me a guarantee even though I was miles away.

Excellent customer service and I love the vibrator, I love it.

Great customer service

Got the product replaced with no problems and extra fast. Very nice customer service. Im very pleased with my experience.

I had bought a product from a local seller the product was faulty they sent me a new one, the exact model I wanted.

The toy won’t charge after fully using the battery life and it has to be app compatible, I don’t want phones and technology knowing my personal business like that. Wasted $60 and it doesn’t work anymore. Go fck yourselves. Literally. My own hand is better.

Emily was wonderful to work with.
I am very satisfied with the result of your warranty dept.

Very good after sales services and send replacement very fast. Thanks.

The unit had a power issue and they replaced it. The process could have been more streamlined and consistent in my opinion. Took 3 emails over a few weeks at least just to get a reply, but one they replied it became easier. Thank you for standing behind your warranty.

I had an issue with a SVAKOM toy and the customer support handled the whole situation quick and seamlessly. I already have a replacement which works perfectly, since I received it. Very positive customer experience.

I purchased an Ella three years ago. Recently the motor died. I wish it was from overuse, but that was not the case.

I contacted the company and they resolved the issue. They did take a little longer to send the replacement, but once the replacement arrived, it was working like brand new.

I like these products and appreciated the level of responsiveness from their staff.

Item was faulty on receipt but it took only a couple of quick emails and replacement was sent. Fast and easy, great service.

Great price, for great products. Off to a rough start but the company stands behind the products and their mission. I especially appreciate that a tree is planted for every transaction. Great, prompt customer service. Will definitely be a customer, I will also recommend.

Fast. Private.

Superb customer service

Bought their vibrator in Amsterdam store when traveled, it stopped working and i obviously can't contact store for that, Swacom support answered me and replaced toy, i adore them, so kind and responsible.

I received excellent customer service when I ran into connecting issues with my device. The company was quick to respond, they provided helpful walkthrough steps to try to troubleshoot my issue without having to replace the device. They did not hesitate to provide a replacement device at no cost when it was confirmed my device hardware was defective.