SurgeTrader Reviews 

1,249
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Surge Trader LLC is an upcoming Prop Trading Firm with dedicated team. Rebecca Fields informed today they are now accepting credit cards as mode of payment which really helps retail traders like me to... See more

Company replied

Rated 1 out of 5 stars

Payouts are delayed several weeks. Most people are assuming we won't get paid. Customer service provides non-answers. They are likely going out of business, still collecting fees while avoiding payin... See more

Company replied

Rated 2 out of 5 stars

In general the Surgetrader audition is ok. The floating drawdown limits make it more difficult than some other prop firms but the once of audition is a plus. What is extremely annoying is the limited... See more

Company replied

Rated 5 out of 5 stars

I wanted to improve my navigation of the new platform. Reached out to support and Brad Newman was assigned to my case. He was prompt, clear and helpful in each of his responses (initial and follow up)... See more

Company replied

Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Educational Institution
  4. Non-Bank Financial Service

Written by the company

Trade with our virtual Account and keep up to 90% of gains. Simple rules. No time limits. Become our next SurgeTrader and trade a virtual account up to $1,000,000.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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3.8

All reviews

(1,249)

1 review in the last 12 months

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Rated 2 out of 5 stars

Payment doesn't work

For many weeks now, I have been trying to make a deposit via credit card, but it's not working. I have used the platform before, where it worked perfectly fine. However, if they can't fix something as basic as a card deposit, I can't take them seriously anymore. I'll have to find a better alternative.

29 January 2024
Unprompted review
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Reply from SurgeTrader

We understand your frustration. It is something that we are addressing. We apologize that we can not provide any specific information on when the correction will be complete. We do accept Direct Wire and ACH currently in the meantime.

Update 2/8/24.
Brian, the credit card processor is back up and running. Please consider updating your review.

Rated 5 out of 5 stars

Very grateful for the kind

Very grateful for the kind, fast and efficient attention I received from Dan, who helped me resolve some concerns and problems I was having with my account. Thank you very much for the attention given

27 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Support is responsive, even on the weekends

Sent the support team an email on a Sunday thinking they might get back to me Monday morning. Nick responded within minutes and quickly resolved my issue.. on a Sunday. Thanks Nick!!

28 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Top level help via chat

I just wanted to take a moment to say that Audrie was a great help to me. When I typed my question into chat she got right to work and was able to answer my question immediately. In addition to answering my question she told me what to expect next and gave me an estimated time as to total resolution for my issue. Thanks Audrie for your great customer service.

25 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 1 out of 5 stars

Let me start by saying the abvious…

Let me start by saying the abvious which is paying a lot of money for a demo account which you can get for free in any trading platform , once you pass which is almost impossible due the spread , high fees they impose and the swap only very few will pass and if you get a successful trading and make big $ you’ll be hit with suspicion trading and breach of rules and you’ll account will be terminated and your money forfeited ! This is happening as we speak people it’s a fact … I do not which harm to anyone by losing their hard earned money to scammers , stay away from these prop firms it was only designed to take your money at the demo trading , that’s how they make the money. Good luck

18 October 2023
Unprompted review
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Reply from SurgeTrader

Upon review, your account was disqualified, as you exceeded the allowable balance drawdown. We understand your frustration and, like you, we were eager for a different outcome, but the market didn’t cooperate as expected. We wish you well in the future. 

Rated 4 out of 5 stars

Great overall :)

**Update** The login details took a while longer to come through for the account than expected - but we got there in the end. That aside I've used Surge Trader in the past and would give them a 5/5 for everything else!

Can't fault the customer support team for getting back incredibly quick every time, and the online platform is great too.

24 January 2024
Unprompted review
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Reply from SurgeTrader

We understand your eagerness to get started and frustration for the delay. We do require payment to be received for the evaluation credentials to be processed. We do not have the ability to change the bank processing time which can take up to 10 business days, but will follow up on this matter and work to resolve as soon as possible.

Rated 5 out of 5 stars

Fantastic Service

Dan was very helpful in answering my questions regarding scaling and tradeable instruments. Timely, sincere, and to the point. I appreciate the great service.

20 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

The only good prop firm I have worked…

The only good prop firm I have worked with so far! Very helpful customer service and very fair rules. I know some people have talked about the owners rocky past with $35 million Ponzi Scheme as a red flagged, but I havent seen any traders complaining about not being paid or having any problems with them. Always paid on time easy to use dashboard. Everything is simple and straightforward. I just wished they had more cryptos to trade and you could do bigger position sizes. They changed brokers recently and you cant trade ETFs or stocks anymore. We also lost the ability to trade a lot of cryptos. It used to be lived funded accounts with real money now its just virtual accounts, but for the most part that is ok with me because a funded account will be exactly like a demo account when you are taking your challenges. I never traded ETFs or stocks, but I do trade cryptos and ETH was a crypto a lot of traders traded with. So thats the only thing that was effected was losing ETH to trade. I also wished you could get funded on larger accounts like up to $4 to $10 million. If they did that and added more cryptos it would be a great firm. Its still a good one compared to most Prop Firms but it would be great if they added these changes.

14 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

I was not finding what I needed to…

I was not finding what I needed to enter their contest and Dan helped me out with great directions.

13 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Good experience with Surge trader.

Good experience with Surge trader.
Reactive support and a good school to learn trading.
I have breshed 2 accounts but finally, with patience and rigour, I have just pased my 100K audition.
In addition, interesting prices, I recommend.

12 January 2024
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with SurgeTrader Support Team due to the precise & fast replies and I'd like to shout out in particular to Frankie De Jesus

9 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Problem resolved

I had a big problem and Frankie was able to resolve it right away. I'm so glad I have him and Dominique to assist me at all times.

8 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

thank you to Dan for helping me with…

thank you to Dan for helping me with the payment process and being very patient with me lol looking forward to starting my challenge with Surge Trader

7 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 2 out of 5 stars

There are better prop firms out there…

There are better prop firms out there like Apex. You're trading in the murky world of CFD's with their awful spreads. Payouts only ONCE a month - get real. Also, if you run up a 50,000 account to 55,000 and want 5,000 to be taken out you're breaching your account - oh, okay, that makes no sense. They've also got legal problems. Good points, chick in the bikini everywhere on the site and nice customer service. Marginal at best and auditions are way too expensive. What's not based on facts, Surge? You payout once a month, if you take out all the money you've made you're in breach of your account and are sent back to the bullpen. Your owners have legal problems. There is a chick in a bikini all over the site. ALL FACTS.

NEW INFO: TRUSTPILOT ALREADY CONFIRMED THIS IS A REAL REVIEW BASED ON PROOF I PROVIDED. ALSO, YOU BREACH YOUR ACCOUNT IF YOU TAKE OUT ALL THE MONEY YOU'VE MADE. FACT. HIGHEST AUDITIONS IN THE BUSINESS. FACT. WHO'S PAYING $400 FOR A 50,000 AUDITION ANYMORE?

5 January 2024
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Reply from SurgeTrader

We have no record that this is a genuine experience based on the random references noted

Our policy is payouts are once every thirty days after your first payout which is available at anytime once you are in virtual gain. The equity breach level reset is also explained in our FAQs, Trader Agreement, and noted prior to your payout request.

Rated 5 out of 5 stars

Dan and the Support Team

Dan and the Support Team at Surge Trader were fast and very helpful with the issues that I was getting. Laid the steps down with the email of the transcript so I can refer back to it whenever.

6 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. I really appreciate it how easy it was.

6 January 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Amazing service

The representative was kind and helpful. More people like him should exist.

6 January 2024
Unprompted review
SurgeTrader logo

Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Rebecca Fields may be the best…

Rebecca Fields may be the best responsive, Customer service person I have done business with in my 35 years of working. The Surgetrader, a newer company, has been a fun experience. Trading contests each month. I hope to grow with this company.

3 January 2024
Unprompted review
SurgeTrader logo

Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

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