SurgeTrader Reviews 

1,249
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Surge Trader LLC is an upcoming Prop Trading Firm with dedicated team. Rebecca Fields informed today they are now accepting credit cards as mode of payment which really helps retail traders like me to... See more

Company replied

Rated 1 out of 5 stars

Payouts are delayed several weeks. Most people are assuming we won't get paid. Customer service provides non-answers. They are likely going out of business, still collecting fees while avoiding payin... See more

Company replied

Rated 2 out of 5 stars

In general the Surgetrader audition is ok. The floating drawdown limits make it more difficult than some other prop firms but the once of audition is a plus. What is extremely annoying is the limited... See more

Company replied

Rated 5 out of 5 stars

I wanted to improve my navigation of the new platform. Reached out to support and Brad Newman was assigned to my case. He was prompt, clear and helpful in each of his responses (initial and follow up)... See more

Company replied

Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Educational Institution
  4. Non-Bank Financial Service

Written by the company

Trade with our virtual Account and keep up to 90% of gains. Simple rules. No time limits. Become our next SurgeTrader and trade a virtual account up to $1,000,000.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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3.8

All reviews

(1,249)

1 review in the last 12 months

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Rated 5 out of 5 stars

great support and feedbakc from my side.

Hi, Bradley Newman has been helping me with the funded live account, in this case the resoult was that i need to close all the trades before the pay out. Also I gave my feedback to the managing team in order to include all the tradable assets of the great broker Think Markets. So I hope one day it could works. Thanks Surge Trader Team.

21 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

I have tried many prop firms and found…

I have tried many prop firms and found Surge Trader to be the best one by far!!! The trading parameters are excellent and the support is top notch!!! I had an issue today and Brad Newman from Surge Trader support took care of my issue right away, and was efficient, professional and friendly.

21 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Satisfied with the website

Brad Newman helped me complete my purchase which was being failed.

21 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Amy answered my questions and gave me…

Amy answered my questions and gave me the guidance I needed to stay away from breaching my account. Great customer service.

19 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

I spoke with Brad Newman about getting…

I spoke with Brad Newman about getting started with Surge Trader and he was able to answer all of my questions and got back to me very quickly.

19 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Surgetrader customer support is…

Surgetrader customer support is superb,very polite and friendly as well. A great Thumbs up to Brad Newman for his excellent support

19 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

I had a question about my live funding

I had a question about my live funding. Brad Newnan answered in a timely manner

19 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

customer service

SurgeTrader, has quick and responsive customer service, and the agent Brad Newman was great at explaining

18 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

SurgeTrader customer service is excellent, and its prop firm features appear excellent as well so far

The customer service agent, Dan, was extremely prompt and thorough, and fully available even on the weekend on off hours when the market is closed, very impressive, by far the best I've encountered for customer service from prop firms.

I will likely eventually leave other reviews along the process of trying a challenge account and a live funded account, but so far, based from the information I researched, they met all the most important requirements for me on paper:

1.) sufficiently high enough leverage,
2.) no contract limits,
3.) no time limit,
4.) allowance of swing trading through news and for holding over the weekend,
5.) minimum $500k starting size account for the 2-phase plan,
6.) acceptance of business accounts such as S-Corp or LLC,
7.) acceptance of US-based traders.

However, the only limitation, which is not a factor currently, is that there is not an option of scaling of account size beyond the $1,000,000 1-Phase plan, unlike some other prop firms that allow scaling to $4,000,000; however, when that actually does become a real issue for me, then it will be a quality problem to have, so I can't really complain now.

Therefore, so far, from what I do know, I'm giving SurgeTrader 5 stars.

18 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Honest Review

These guys are the real deal. Customer service is A1 and they actually resolve issues. Trading is hard enough without worrying about the validity of your firm. I can be wrong, but I believe they are legit. I will post again after my first withdrawal. Good luck traders!

17 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this company, legit and great customer service. Money while spent! Definitely top pick!

16 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 1 out of 5 stars

This prop firm is a piece of sh%t

This prop firm is a piece of sh%t! I bought a lightning challenge of $10,000 so far so good, but when I started trading the traders were not executed, I operated with limit orders with Stop Loss established only risking 1% and the orders were not executed when the price came to touch them, I tried try 0.5% and neither. And this is clear, because for this challenge you have to make 5% to be able to pass the test in a limit of 7 days, so they will not make it easy for the trader. This is a trash company that the only thing they are after is your money. CAREFUL!

If you don't believe me, check it out for yourself.

14 February 2024
Unprompted review
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Reply from SurgeTrader

Upon review, your account was disqualified, as you exceeded the allowable balance drawdown. We understand your frustration and, like you, we were eager for a different outcome, but the market didn’t cooperate as expected. We wish you well in the future. 

Rated 5 out of 5 stars

Cameron is awesome to work with

Cameron is awesome to work with! Great customer service! Quick response!

15 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Bradley was very fast to solve my issue

Bradley was very fast to solve my recent issue.
Again a great company!

15 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Brad Newsome was great

Brad Newsome was great. He broke down the trailing drawdown and it really made perfect sense! I know one thing, if there is anyone at Surge who deserves a raise, Brad Newsome better be at the top of that list !

15 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

A model for great of customer support

This is to report an excellent experience with Surge Trader customer support. I was unable to access the Demo trading platform and sent an email reporting the problem to support. Within 4 minutes, I received a reply from customer support specialist Nick Ramsey, who immediately went to work. Nick stayed on the problem while we exchanged a couple more emails as he provided a work around solution over the next 15 minutes. Nick was timely, efficient, friendly and thorough with good communication skills.

12 February 2024
Unprompted review
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 5 out of 5 stars

Surge Trader qualification

Just qualified my account and received live account credentials within minutes. Great service.

12 February 2024
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Reply from SurgeTrader

Thank you for taking the time to leave this great review with us, we truly appreciate the feedback! 

Rated 1 out of 5 stars

They are a cam please don't go for it

They are a scam please don't go for it. They stopped me before my maximum limit. The last day I lost $160 on $25k account. In theory Had 350 more to lose but they stopped me anyway.

8 February 2024
Unprompted review
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Reply from SurgeTrader

Upon review, your account was disqualified, as you exceeded the allowable balance drawdown. We understand your frustration and, like you, we were eager for a different outcome, but the market didn’t cooperate as expected. We wish you well in the future. 

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